Head of Operations at Coplus since January 22, with responsibility for operational excellence, TPA services and continued focus on claims handling improvement and successful onboarding. Promoted to Head Of Project and Implementation in January 2020, after 4 years in the role of Project and Implementation Manager, building on 19 years of claims, training and process implementation experience. My core responsibilities are operational implementation of any new business or process, as well as managing tech based projects internally. Lead on the design, build and implementation of new CMS, and is involved in supporting our Sales department through demonstrating capacity and flexibility to new and existing clients. Actively involved in building new propositions and taking these to market, while ensuring we deliver services to an exceptional standard. Advocate of solutions making the most of combining people's skills with technology.