Mark Avis Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, United States

Serve as Custom Integrator, Programmer and Project Manager while working with customers to understandrequirements and provide exceptional service.• Collaborate with vendors, contractors and clients while managing planning and scheduling throughout theproject phase from conception to completion.• Manage team and established open and professional relationships with team members throughout the projectwhich helped resolve issues and conflicts.• Perform installations in larger homes including new construction and retro fit installations.• Perform custom programming and integration of home theater, multi-room audio, and video distributionsolutions.• Design, install and configure network solutions for clients in small and large home, and small businesses.• Utilized vendors including Savant, RTI, ProControl, Sonos, WattBox, Pakedge, Araknis, OvrC, Sony and manyothers.• Serve as field trainer while training new hires, resulting in stronger staff development and increased productivity.• Maintain strong partnership with sales team to ensure project budgets and timelines remain on-task and achieveschedule targets.• Source additional resources and staff to meet timeline demands.Jacksonville, FL 32258 | 302.858.6517 | markavis@gmail.com• Complete stretch assignments in Office as needed on a daily basis such as Inventory, Shipping, Receiving andover other Office duties.• Assist clients over the phone as needed with troubleshooting, tech support and additional education with installedprojects.

Rehoboth Beach, De

Oversee teams, projects, and processes while programming installed technologies / systems for this Home Automation & Entertainment installation and product sales company.Consult with clients to identify needs for home automation and entertainment system purchases and installation requirements, then develop proposal plans to sell and install products and services while increasing company revenue and providing exceptional customer service. Educate clients / end-users on technology, troubleshoot and resolve equipment issues, and deliver lasting solutions. Manage full lifecycle project stages through client contact, contract development, invoicing, payment, and product installations. Guide, train, mentor, and supervise teams including vendors and subcontractors. Manage site, schedules, and logistics to meet delivery goals. Program control systems. Maintain records, inventory, labor reports, and billing documentation.  Skillfully cultivate strong relationships with customers in order to ensure a lucrative and lasting referral pipeline.  Recognized as a hands-on and inspirational manager skilled at engaging teams to meet and exceed installation goals and delivery deadlines

Charged with developing and introducing productive sales and business strategies that optimize revenue growth and profit margins.; Held accountable for strengthening sales and business operations through performance tracking and outstanding customer service. Collaborated with unit leaders to design and execute effective training plans that focused on sales strategies, as well as career development topics. Tracked and analyzed financial indicators to compare actual to predicted levels, introducing process changes where required. Created multi-level growth plans that addressed short- and long-term targets, utilizing multiple scorecards and other information sources. Controlled expenses to maximize net operating profits (NOP). Performed new employee and advanced leadership training for store personnel.

Achieved quality workmanship and productivity of remote workforce of 50+ employees within on of company’s top markets through staff training and development, as well as customer service / support.; Provided direction and support to large remote technical team that offered computer-related and home theater installation services and accessories; established positive relationships with in-store teams. Tracked and revised staffing configurations to best meet customer demand within specific areas of region. Trained remote staff in work scopes, advancements in installation techniques, new products, and company priorities. Interfaced with dispatch operations to maximize use of staff and resolve issues. Key Achievements:Contributed significantly to company’s transition from in-store service model to remote, home-based service provision, determining and resolving emerging challenges and concerns, and optimizing customer satisfaction and staff productivity.Improved productivity and performance of remote technical team through consistent communication, encouragement, and focusing on key service areas. Efforts led to market growth with increased financial / customer satisfaction results.Enhanced communication, while generating additional profits by successfully integrating installation and in-store sales teams into shared understanding of goals and priorities.

Bachelor Of Arts, Graphic Design

Education record