Mark B. Email & Phone Number

"The measure of intelligence is the ability to change" [Albert Einstein.] Conversely, in my work, I measure the changes in order to develop the intelligence.Seasoned executive possessing a breadth and depth of experience in the related disciplines of Data Science & Analytics, Machine Learning, Product/Consumer Insights & Customer Experience, Market Research, Data & Knowledge Management, Business Intelligence & Ecommerce, Decision Science, & Full Life-cycle Software Development.ANALYTICS/DATA SCIENCE/AI:* Predictive Analytics/Machine Learning* Exploratory & Confirmatory Data Analysis* Natural Language Processing, Text Mining, and Speech-to-Text* Robotic Process Automation* Ecommerce, Consumer, Product, and Service Insights , Attribution, A/B Testing, & Net Promoter Score* Customer Segmentation, Loyalty, Sentiment, Go-to-Market, Customer Experience, Voice of Customer* Competitive & Comparative Market Research, & Product and Service Analysis* Workforce Profiling, Performance, and Optimization Assessment* Product/Service/Operations Assessment and KPI DevelopmentDATA, SOFTWARE, & INFORMATION TECHNOLOGY:* Enterprise Master Data Management, Governance, Strategy, and Knowledge Management* Relational and Dimensional Data Modeling and Data Architecture Development* Business Intelligence & Decision Support through Data Warehousing OLAP Development, * Information Architecture, and Meta-Data Repository Development* ETL, Data, Cleansing, Conversion, Migration, and Ingestion* Technology Research, Evaluation, and Adoption* Full Life Cycle Software Product Development BUSINESS & OPERATIONS:* Department, Program & Project Management* Data and Analytics Monetization and ROI Strategy* Customer Satisfaction, Retention, & Relationship Optimization Strategy* Product & Service Delivery* Change Management & Transformation Planning* Marketing and Sales Engineering Support* P&L, Budget, & Financial Management* Contracts & Proposals / RFP & RFI* Policy, Procedures, & Standards* Consulting & Professional Services* Partner/Vendor/Alliance DevelopmentINDUSTRY SECTOR EXPERIENCE:* Marketing* Healthcare/Insurance* Education* Technology* Government* Banking & Finance Services* Retail* Automotive* Oil & Gas