Mark B. Email & Phone Number

Stroud, England, United Kingdom

Bristol, England, United Kingdom

I was made redundant at the end of October from TSB. Open to new opportunities.

National

Responsibilities:- Reporting to the Chief Operating Officer, led a first line assurance team of 100 people, responsible for identifying, shaping and implementing changes to 1st LOD assurance, ensuring they add value, are cost effective and support management in their execution of Senior Manager responsibilities. - Led the implementation and effective operating of TSBs Operational Risk Committee, providing key inputs to the development of TSB’s strategy which enables senior management and business areas to assess the implications of their strategic decisions on the risk profile- Led programme to capture and test TSBs procedural controls, augmenting these into the existing control framework to build confidence in the control TSB exerted over its critical customer journeys and operational resilience.- Working with the 1st LOD, champion a risk culture that encourages informed and controlled risk taking within defined risk appetite measures (Board, Executive and Local); while building and maintaining strong and productive relationships with internal/external stakeholders including regulators, TSB Executive and Board, Sabadell Group.Achievements:- Designed, built and implemented a pan bank Enterprise Assurance function from scratch.- Delivered £3m annualised savings- Embedded new Risk Management Framework; harmonising pan bank risk reporting and governance.- Co-chair of TSB inclusion; with specific affinity to disability and mental health – I have successfully raised the profile of this important inclusion segment across TSB.

Gloucester, United Kingdom

Responsibilities:- Led a team of 54 with diverse responsibilities across 8 diverse business areas; leading the the formulation and operation of TSB’s Operational Risk Committee. Key accountabilities included providing advice and guidance on Risk related matters; testing controls; improving where appropriate and developing local procedures for managing risks across the Business.- Led a specialist team of permanent and contract employees to assess and challenge the risks associated with TSBs migration from Lloyds Banking Group to Sabadell Group IT platforms and third parties. A complex three year programme with multiple transition states.- Providing credible challenge to the business on the adequacy of their risk management activities, including controls and mitigating actions- Reporting to COO; was an active member of COO executive and a key influencer across all lines of defence.Achievements:- Drove opportunities to centralize activity to drive consistency and efficiency – Outcome Testing, Risk Update reporting and Financial Crime; delivering £1m annualised savings.- Designed, built and implemented a pan-bank approach to proving business readiness, complemented by a virtual data room consisting of 30,000+ searchable artefacts; withstanding regulatory scrutiny.- Simplified Risk for business areas, drove improvements in TSB’s risk culture, event categorisation & reporting, embedding operational planning tools across a wider risk community to improve set-piece planning, role modelling how complex policy requirements can be made more digestible and therefore easier to comply with.- Built and led business unit control function for Chief Operating Office post TSB separation from Lloyds Banking Group

London, United Kingdom

Achievements:- Created, communicated and executed business readiness approach to demonstrate the non-technical aspects of Verde Bank (renamed TSB) was capable of operating to the satisfaction of Lloyds Banking Groups Board and external regulators 27 different functions, navigating four discreet transition events- Created and led the business readiness governance for the challenger bank – leading to a trouble-free execution of the separation.Responsibilities:- Led a small team, accountability to ensure the TSB Bank was operationally ready through the transition states.- Frequent engagement with a senior executive audience was necessary to draw out areas that would benefit from additional focus and support.

Achievements:- General Insurance deal agreed and implemented; Scottish Widows Bancassurance negotiated out of the deal and plans for close out agreed and implemented.- Intelligent Finance removed from the perimeter and smoothly returned to LBG with recommendations on future sale – to comply with European Union (EU) caveats.Responsibilities:- Led a team with responsibility to negotiate and technically implement a deal with CBG/TSB for General Insurance; negotiate Scottish Widows out of the perimeter of EU anti-competition ruling post LBG/HSBC merger, place this out of scope; plan and execute the close out of product sales; downsize and redeploy Bancassurance Advisers; - Understand and agree an approach for Intelligent Finance with recommendations about whether to include in the perimeter of the deal

Supporting Terri Dial, then UKRB Group Executive Director

Msc, Ebusiness

Acib, Banking