The Venue & Event Coordinator is responsible for the successful facilitation of the hire of venues across the Theatre Royal and Hedberg, assisting in the delivery of events, ensuring a high level of customer service for all clients and stakeholders.

The Box Office Managers role is responsible for management and operations of the Theatre Royal’s Box Office, Ticketing and CRM systems and the Theatre’s website including the substantial online sales business. A Key part of the role is ensuring that a high standard of service is offered to the many clients who use the Theatre Royal Box Office and ticketing services.

• Assist in the preparation and maintenance of budgets and business plans• Room yield and rate management• Strategic analysis of weekly and monthly reports and reporting on performance and KPI’s to the senior leadership group• Management of Reception, Concierge, Switchboard and Public Area Cleaning employees (50+ staff), including setting of daily and weekly shift objectives• Performance management of employees, including conducting performance appraisals, setting development plans in line with career progression and succession planning and performance counselling• Assist in management of Housekeeping staff (80+) in the absence of Executive Housekeeper (Nov 2011 to current)

• Provided operational, systems, training and business performance support for 20 franchised properties across Victoria and Tasmania• Budget and cash flow management of franchised businesses• Monitored and tracked KPI performance for franchised businesses• Identified and addressed issues in underperforming properties• Reported to the board on breaches of franchise agreements and underperforming businesses• Conducted training and business support for new franchisees