Mark B. Email & Phone Number

Brisbane, Queensland, Australia

Queensland, Australia

• Oversee day-to-day operations of Queensland State Workshops, including recruitment of staff via Workday
• Lead and manage a team of 11 service staff, providing coaching and support for efficient service delivery
• Conduct annual employee performance and development reviews, and offer professional development opportunities as needed
• Provide clients with technical support and specialist knowledge for maintenance, servicing, and field support
• Coordinate Pre-Delivery workflow and negotiate with internal, external stakeholders and third party suppliers to deliver product on time within allocated budget
• Coordinate Retail workflow and negotiate with internal and external stakeholders to deliver products and services

Queensland, Australia

• Conducted preventative maintenance servicing, warranty and retail repairs, condition reports, and trade-in inspections, for equipment in the Grafton, NSW to Rockhampton QLD region
• Delivered new equipment and provided handover training to clients in the same region
• Ensured all maintenance and repairs were carried out efficiently and to a high standard
• Coordinated with clients to schedule servicing and repairs, ensuring minimum disruption to their operations
• Maintained accurate records of servicing and repairs carried out, as well as any warranty claims
• Collaborated with internal stakeholders to ensure the availability of necessary spare parts and resources

Sunshine Coast, Queensland, Australia

• Oversaw general running and administration of the workshop under the Golf Course Superintendent's supervision
• Carried out preventative maintenance and repairs for all company-owned equipment, including vehicles, mowing equipment, and turf maintenance equipment
• Managed the workshop's inventory of spare parts and supplies
• Ensured that all equipment and machinery is operating safely and efficiently
• Collaborated with the Golf Course Superintendent and other stakeholders to develop and implement maintenance plans and schedules
• Maintained accurate records of maintenance and repairs carried out

Whitsundays, Queensland, Australia

• Monitored stock and fuel supplies, coordinating deliveries with barge schedules and tide times
• Maintained company assets according to maintenance schedules
• Coordinated on-site contractors for infrastructure repairs
• Attended to emergency breakdowns on equipment and took corrective action as required
• Trained and supervised greens staff in maintenance practices in the workshop environment
• Assisted in the maintenance of the golf course as required