Mark Cunningham Email & Phone Number

Fort Lauderdale, Fl, Us

Global human resources leader serving my team and 20K exceptional people, who serve our customers and communities around the world.

Fort Lauderdale, Fl, Us

A visionary for the new reality of CX - ResultsCX - Business as usual has never been our mission. We are customer experience experts, applying data-driven insights to continuously reinvent and reimagine the customer journey to meet the changing needs of our clients and their customers.Innovation is in our DNA. We design, build, deliver, and optimize digitally influenced customer journeys that help your brand achieve new heights in satisfaction, advocacy, and ROI.We believe the employee journey is every bit as important as the journey with you and your customers. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences for our clients. We’re committed to the Servant Leadership philosophy and follow its practices to enrich the lives of our employees, operate a great organization, and create a more just and caring world.

Manhattan Beach, Ca, Us

Volunteer Board of Directors - Member since 2013 serving on the Supervisory Committee (Audit Committee) and M&A Committee at will. Kinecta is a national SEG credit union with nearly USD$5B assets under management serving over 100,000 members with financial wellness services, savings, checking, loans, mortgages and wealth management products.

Newark, California, Us

Irvine, Ca, Us

Global responsibility for Alorica's Human Resources function, supporting over 50,000 employees and growing.

Norwalk, Connecticut, Us

Held global HR accountability for over 65,000 Xerox Services employees and the HR Integration function. Global HR Sector Executive to Xerox Services’ Commercial Sector COO and corporate executive team, including CFO, Innovation, Legal, M&A, HR, and office of the President. Directed HR senior leaders aligned to Group Presidents, globally. Established and implemented standardized procedures to perform due diligence analyses on external companies’ employment practices and related financial impacts. Implemented efficient business processes to deliver an effective on-boarding experience from several to thousands of newly transitioning employees. Key actions include pay, benefits, training, employee records, compliance and data analytics. Collaborated with other HR process owners and business leaders to ensure positive client experience and efficient HR service delivery during the integration.

Promoted to head recruiting and staffing functions companywide; held global accountability for a team of 300+ recruiting professionals functioning in 60 countries worldwide and managed a $20M+ operating budget. Closed more than 54,000 new hires per year in accordance with corporate needs in various global locations. Delivers a streamlined, multimillion-dollar operation, partnering with group business leaders to define and achieve business needs and objectives, including technology, process, compliance, and workforce planning. Implemented replacement global applicant tracking system and manages compliance teams, ensuring proper background investigations and accurate documentation of state and federal requirements.

Recruited back to ACS as Chief of Staff to the Executive Vice President, Human Resources & Chief People Officer; charged with managing multiple confidential and strategic corporate efforts. Owned accountability for learning strategy, talent management, leadership development, succession planning, and administration of 78,000 employees in 60 countries. Conceptualized and implemented global human resources initiatives that resulted in significant cost savings. Instrumental member of the human resources transition team that worked to close the Xerox acquisition of ACS; led front-end interviewing and selection processes on critical senior executive hires. Spearheaded community outreach and employee service programs focused on technology and education.

Charlotte, Nc, Us

Directed executive functions and leadership of key human resources executives within the loan administration function; held accountability for budgets, talent acquisition, metrics and reporting, compensation, relocation, policy development, career management, corporate culture, and process transformation for a 11,000-person organization. Provided strategic direction and best practices implementation for talent management programs in the US and India, maintaining highest levels of financial containment while meeting all headcount targets. Consolidated disparate human resources reports, improving business analysis and resulting recommendations.

Led and managed executive functions of key learning services directors and account teams within HR outsourcing; managed $26M P&L, acquisition and transitions, recruiting and human resources process transformation. Supervised technology implementations and upgrades, senior talent management, customer service, and vendor negotiations. Headed human resources outsourcing centers of excellent worldwide, directing vice presidents and executive consultants in staffing, recruiting, compensation, relocations, expatriate services, and performance management. Personally managed key strategic accounts such as Motorola, Goodyear, GM Europe, Delta Airlines, Chubb Insurance, and American Express as well as internal services; awarded for achieving 110% of revenue targets.

Built and managed global strategy, operations, and sales of internal/external learning solutions for a Fortune 500 organization. Oversaw 150+ staff members and owned accountability for unit budgets and P&L on $12M revenue. Drove planning and operational launch of a market-recognized, external learning service business, including full learning outsourcing, competency-based program development, learning tools, and customized content. Led significant expansion over the course of the first year, consolidating internal and client-outsourced teams while optimizing employee retention rates; exceeded revenue targets 200%+ and improved profits 30% overall. Initiated a highly competitive bid to land business and established learning services with a global auto manufacturer. Restructured competency-based learning program that featured courses on business processes, leadership and professional development, sales performance, technical and project management, and call center operations.

Crafted client sales and market penetration strategies focused on enterprise performance improvement, change management, organizational development, and customized learning solutions; mentored new managing consultants. Strengthened vendor and partner relations to expand channel pipeline opportunities and improve revenue. Provided strategic planning for the company university and served as chief of staff for the managing director; realigned employee training programs and improved deliverables to individual business units. Directed development of a business strategic education and outreach plan for the Dallas Urban League to help established an education center to service the major metropolitan area.Also: INTERNAL GLOBAL EDUCATION, Manager: Served as an individual contributor and project leader, overseeing approximately 30 personnel while also crafting and instructing leadership and professional development courses.

Ba, Modern Foreign Languages

M Ed Program, Education

Program Diploma - Spanish Studies, Spanish

Diplome D'Etudes Francaises, French