Mark Longfellow Email and Phone Number
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Clinical operations and management professional with over 25 years of experience in home health services and occupational health, passionate about business strategy, growth, client development and customer service. Broad experience and expertise in regulatory compliance, talent acquisition, training, and leadership. U.S. Navy veteran with training in strict attention to detail as a Machinist’s Mate in the submarine service.CORE COMPETENCIES: Clinical Operations - Home Medical Care Budget Management/P&L Accountability State & Federal Regulatory Compliance Compliance Audit System Development HIPAA Compliance EMR Implementation & Management Regional Operations Leadership Corporate Employee Training Business Strategy Development Client Development and Management Occupational Health Centers for Medicare and Medicaid Billing Contract Negotiation and Management Process Development & Optimization
Lincare
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Center ManagerLincare Mar 2020 - PresentClearwater, Florida, UsLincare, a subsidiary of Linde (NYSE:LIN), is the largest U.S. provider of respiratory care in the home with a broad geographic reach, offering an extensive portfolio of quality products and services: Respiratory Therapy, Sleep Therapy, INR Testing, Nebulizer and Respiratory Medications, Enteral Therapy, and Durable Medical Equipment. Lincare’s mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them.Primary Responsibilities:- Manage all local and regional aspects of national provider of home health services and medical supplies- Develop and manage relationships with referral sources, increasing volume and revenue across multiple product streams- Hire, train, manage and provide leadership to the team- Perform continuous training and professional development of staff to deliver the highest customer service and patient education experience- Conduct monthly audits of medical charts to ensure state and federal regulatory compliance, accurate billing, and adherence to insurance qualification guidelines- Budget management and Profit & Loss (P&L) Accountability- Perform monthly center audits to meet or exceed accreditation standards- Conduct weekly safety training and monitor compliance with safety standards- Manage vehicle fleet maintenance and compliance with corporate, state, and federal regulations -
Branch Operations ManagerB&K Medical Supply Apr 2015 - Feb 2020Opened in 2006, B&K Medical of Hutchinson is a privately-held provider of home medical equipment, oxygen, diabetic supplies, and respiratory equipment and supplies for home care patients in Hutchinson and the Central Kansas region.Primary Responsibilities:- Promoted to directly manage team of medical equipment technicians, customer service representatives, and therapists to deliver in-home health and home medical equipment for best patient outcomes- Achieved highest annual same-store sales growth in the organization’s history - Worked closely with customers, health care providers, and insurance carriers to ensure prompt, accurate, and efficient service to optimize care and financial outcomes for the organization- Managed overall budget and scheduling of team members for organization - Ensured compliance with all applicable state and federal laws and regulations pertaining to GMP privacy, patient rights, and proper billing, including OSHA, HIPAA, Medicare, Medicaid, FDA, and DEA -
Home Care Equipment TechnicianB&K Medical Supply Jan 2010 - Apr 2015- Delivered medical equipment, devices, and supplies to patients in their homes- Built rapport and educated patients on proper usage of equipment, and ensured patients were competent with the equipment and supplies to ensure best patient outcomes- Monitored home care equipment and performed preventative maintenance for best health outcomes and patient satisfaction- Trans-filled oxygen, maintaining strict adherence to all applicable FDA requirements -
Healthcare Recruiter (Indiana/Kentucky/Tennessee)Eggers Consulting Company, Inc. Oct 2008 - Jun 2009Omaha, Ne, UsFounded in 1967, EGGers Consulting is a privately-held, premier executive search and recruitment firm that specializes in executive searches for medical, pharmaceutical sales, finance and banking professionals across the United States. Confidentiality, integrity and professionalism are the staples of EGGers Consulting. We commit ourselves to the highest standards of confidentiality, integrity, and professionalism. Each of our divisions succeed because of specialization, nationwide networking, ethical recruiting methods, and comprehensive market knowledge.Primary Responsibilities:- Marketed services and value of consulting company to 480 hospitals in region to secure job search consulting services and increase client base- Managed networking of healthcare executives, including clinical and non-clinical positions, within territory to identify and successfully place candidates for search assignments - Screened and prepared candidates for interviews- Negotiated compensation with search clients and candidates for mutually beneficial outomes -
Branch ManagerApria May 2006 - May 2008Indianapolis, Indiana, UsApria is a leading provider of home healthcare equipment and related services across the USA, serving approximately 2 million patients from our 280 locations. Through our home respiratory therapy, sleep therapy, pharmacy network, negative pressure wound therapy and home medical equipment, we are here to ensure patients receive the care they need. Extensive Medicare experience, as well as the largest network of payor contracts, helps ensure that Apria is positioned to provide care to more patients than any other healthcare provider. We take our role as a leading provider of home healthcare services seriously, acting as an industry-leading innovator.Primary Responsibilities:- Managed all aspects of local branch of national provider of home health care equipment and related services, implementing policies and procedures to maximize operational success and patient outcomes- Responsible for meeting monthly and annual financial goals- Increased average monthly operating margin from 21% to 32%- Exceeded Key Product Sales by 20% by holding special clinics and product demonstrations- Increased Patient Satisfaction score from 80% to 94%- Increased Customer Satisfaction score from 82% to 98%- Recruited, hired, trained, and supervised all levels and disciplines of staff for the market- Decreased annual physical inventory to lowest-ever shrink of $300- Reduced average cycle count shrink to $0- Ensured compliance with all key health insurance requirements- Executed readiness plan for Joint Commission and FDA recertification, with no recommendations or deficiencies- Maintained compliance with all state and federal regulations, including HIPAA, DOT, and Wholesale Pharmacy Distribution -
Area AdministratorConcentra Jul 2003 - Jan 2006Addison, Texas, UsConcentra, a division of Select Medical, is a leading health care company focused on improving the health of America’s workforce, one patient at a time. More than 11,000 Concentra colleagues provide occupational medicine, urgent care, physical therapy, and wellness services from more than 500 medical centers and 130 onsite clinics nationwide. The Concentra organization is rooted in integrity, having placed high value on ethical medical and business practices since our founding in 1979. Since 1999, our company’s foundational values have found clear expression in the Concentra Integrity Program, which encompassed our code of business conduct and ethics.PRIMARY RESPONSIBILITIES:- Promoted to provide operational leadership, development, and oversight of 14 centers across four states- Directly supervised 14 center managers and maintained oversight of 120 regional employees- Recruited, hired, and led training for all employees in region- Directed multidisciplinary teams at all levels within region to identify goals and meet or exceed them- Developed annual budgets, monitored monthly financials, and produced action plans for clinics not exceeding financial goals- Exceeded regional revenue goals by over $100K in 2004 and over $200K in 2005- Decreased regional salary and other operating expenses by nearly $175K in 2005- Significantly reduced employee turnover in region through direct oversight of hiring process, employee training, and communication of expectations, mission statement, and goals -
Manager Of Training & People DevelopmentConcentra Apr 2001 - Jul 2003Addison, Texas, UsPRIMARY RESPONSIBILITIES:- Promoted to manage training department of a national occupational health, therapy, and health services corporation with over 5,000 employees- Created and implemented recruiting strategy, plans, and systems- Directed review and revision for all job descriptions to optimize recruiting and retainment and align with corporate goals and mission- Delivered software and process training to over 250 physicians nationally- Developed Remote Training Initiative that exponentially reduced training expenses in its first six months after implementation- Wrote corporate employee and operational policy and procedure manual, and assisted with nationwide rollout- Project Manager of rolling out HIPAA compliance training to entire corporation nationwide -
Center AdministratorConcentra Jun 1999 - Apr 2001Addison, Texas, UsPRIMARY RESPONSIBILITIES:- Managed all operational aspects and responsible for revenue and profit growth of occupational health and therapy center- Directed a multidisciplinary team of physicians and administrative staff to determine and meet goals in alignment of the corporation- Significantly reduced operating expenses through implementation of just-in-time supply ordering, more efficient staff scheduling, and reduction in errors- Developed and maintained relationships with new and existing clients -
Petty Officer Third Class - Machinist Mate Third ClassUs Navy 1990 - 1992Washington, Dc, UsEducation: Nuclear Field School – Machinist Mate Class A School; Submarine SchoolNational Defense Service MedalHonorably Discharged 1992
Mark Longfellow Education Details
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The University Of KansasPsychology
Frequently Asked Questions about Mark Longfellow
What company does Mark Longfellow work for?
Mark Longfellow works for Lincare
What is Mark Longfellow's role at the current company?
Mark Longfellow's current role is Home Care, Regional Clinical Operations, Regulatory Compliance, Quality Improvement, and Training Expert.
What is Mark Longfellow's email address?
Mark Longfellow's email address is ma****@****are.com
What schools did Mark Longfellow attend?
Mark Longfellow attended The University Of Kansas.
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