Mark B. Smith

Mark B. Smith Email and Phone Number

C-Suite & Board Advisory, Fractional CEO, CIO, CTO, COO, Strategy & Transformation Executive, Board Member, AI Strategy & Initiatives Advisor @ AI 2030
Mark B. Smith's Location
Calabasas, California, United States, United States
Mark B. Smith's Contact Details
About Mark B. Smith

GLOBAL TECHNOLOGY & OPERATING EXECUTIVEEnterprise Strategy, Technology, Operations, & Transformation Leadership  Digital Strategy & Transformation, AI, Big Data & Analytics Specialist  Global Experience  Growth and Profitability Improvement  Global Operational Transformation Leadership  Board Experience, Financial & Risk Management.Experienced Strategy, Operations, Technology, & Business / IT Transformation, C-Level Executive, with P&L, M&A, and business development experience. Leads Big Data & Analytics Strategy, and cognitive strategy and Solutioning. Served in several C-Level roles including CEO, President, CIO, COO, Chief Transformation Officer, Chief Strategy, Growth, & Innovation Officer. I have well over a 30 years of experience in Management and IT consulting and Insurance and as a corporate executive and consulting Partner focused on consulting to senior executives at domestic and global institutions. His expertise covers business process reengineering, Information technology strategy and management, IT effectiveness , organizational alignment, and operating model, systems integration, Big Data and analytics, enterprise performance and operational improvement, LEAN practices, distribution and SFM optimization, customer experience and retention improvement, profitable growth strategies, Large transformation and change management, and organizational effectiveness. He has served in the roles of CIO, COO, Chief Re-engineering and Transformation Officer, Chief Of Staff , Chief Customer Officer, Head of Enterprise Business Intelligence, Head of Service Operations & Transformation, Chief Growth Officer, and Chief Strategy Officer. Prior to joining IBM, I was the Chief Reengineering and Strategy Officer for Farmers Insurance, was managing Partner for the NA Insurance Practice for Ernst & Young, and was a member of the Executive Management Committee for Farmers Insurance Group Of Companies Mark service on Zurich Financial Services Global Operations Council As Farmers A-COO), Global Strategy Council, and Global Growth Council for Zurich Financial Services. Mark also works for Zurich Financial Services as the Head of Strategy, Execution, Operations for the America's Region with a focus on Latin America operations (6 countries, 3.0 Bil in GWP) reporting to the Chairman Of America's.

Mark B. Smith's Current Company Details
AI 2030

Ai 2030

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C-Suite & Board Advisory, Fractional CEO, CIO, CTO, COO, Strategy & Transformation Executive, Board Member, AI Strategy & Initiatives Advisor
Mark B. Smith Work Experience Details
  • Ai 2030
    Ai 2030 Corporate Advisory Board
    Ai 2030 Jan 2024 - Present
    Washington Dc, Washington Dc, Us
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  • Manit Llc
    Frac President & Chief Technology Officer
    Manit Llc May 2023 - Jan 2024
    View
  • Mandarin Re Ltd.
    Advisor To Ceo & Board (It & Operations)
    Mandarin Re Ltd. May 2023 - Jan 2024
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  • Oz
    President Oz Global Consulting, Insurance Practice Leader
    Oz Mar 2022 - Apr 2023
    Fort Lauderdale, Fl, Us
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  • Oz
    Managing Director Oz Ignite Innovation Labs & Oz Ignite Studio (An Insurtech Incubator)
    Oz Mar 2022 - Apr 2023
    Fort Lauderdale, Fl, Us
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  • Ibm
    Na Insurtech Ventures
    Ibm Jan 2017 - Sep 2022
    Armonk, New York, Ny, Us
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  • Ibm
    Vp & Senior Partner Ibm / Board Member. Senior Client Partner Chubb, Liberty Mutual, Geico, Aon, Zna
    Ibm Sep 2019 - Dec 2021
    Armonk, New York, Ny, Us
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  • Ibm
    Vice President & Partner, Financial Services, Digital, Big Data & Analytics, & Strategy Service Line
    Ibm Jun 2015 - Dec 2016
    Armonk, New York, Ny, Us
    Leads Business, Digital, & Analytics Strategy and Solutioning including Insurtech strategy and feasibility for Insurance with a focus on Strategy development and Transformation delivery Services to Leading Insurance companies, global and domestic. Cognitive, Analytics & Digital Strategies and Solutions, technology, and operating models as well as strategies and transformation for Innovation, Growth, customer, marketing, technology, mobile, claims, operational/ target operating models, distribution, and profit & performance strategy development, Roadmapping, and transformation leadership. Customer, product, channel profitability & productivity analytics and performance improvement. FOS Scorecard development (FOS - financial, operational, strategic KPIs). Helping clients achieve and sustain Top Tier Performance.
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  • Ibm Consulting
    Vp & Senior Partner - Ne Region Insurance Practice Leader
    Ibm Consulting Jun 2016 - Sep 2019
  • Good Health Manufacturing
    Board Member
    Good Health Manufacturing May 2016 - Jun 2019
    Good Health Manufacturing is a QUALITY COMPETITIVE CONTRACT MANUFACTURING CompanyProducing nutritional capsules, powders, and packaging in GMP-certified facilities. We maintain a tight focus on our core products, which allows us to better meet the specific needs of our clients. Throughout the manufacturing process, we work closely with customers to bring projects to completion quickly. This unique approach helps us meet deadlines while guaranteeing satisfaction.
  • Ibm
    Vp & Partner
    Ibm May 2014 - Mar 2015
    Armonk, New York, Ny, Us
    Support our NA Insurance Clients and CIO's - Cloud strategies and migration, Agile delivery, Cost takeout strategies, Business / IT alignment, new CIO coaching and Strategy development and adoption of disruptive technologies (AI, Machine Learning, RPA) to drive process automation and improvement, improve customer interactions via virtual agent deployment with AI, enhancing employee effectiveness vis agent assist solutions leveraging AI
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  • Ibm Gbs
    Vp & Partner
    Ibm Gbs Jun 2013 - Mar 2015
    Delivery Digital strategies and solutions to NA Insurance Clients to drive profitable growth through improved digital solutions (web, mobile, AI, Customer insights driven) to improve customer, producer, and employee interactions, experience, and satisfaction
  • Alix Partners
    Managing Director, Global Insurance Practice Leader
    Alix Partners Feb 2012 - Jun 2013
    New York, Ny, Us
    Enterprise Improvement PracticeHead Of Global Insurance Industry Practice Provides Strategy, Operational and Performance Improvement, IT Strategy and improvement, Customer Experience Management, due dilligence, Sales & marketing effectiveness, Distribution and sales force optimization, and analytics & insights consulting.
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  • Zurich Insurance Company Ltd
    Global Chief Strategy Officer
    Zurich Insurance Company Ltd Mar 2010 - Aug 2012
    Zurich, Zurich, Ch
    Working as part of the CEO transition team - Responsibilities included development of the Global profitability and growth strategy and Global / Regional Target Operating Models for each of the 5 Operating Regions. Included, product, Shared Services, Underwriting, IT & Systems standardization, opportunities for new product development / acquisitions & introductions, Global / Regional Centers of Competency (actuarial, Underwriting, Pricing Analytics and Model, development, management, deployment), Global Distribution & agency growth / performance mgmt strategy & transformation (Broker, IA, Captive, Bankassurance, Direct to consumer)
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  • Zurich Insurance Company Ltd
    Head Of Strategy & Operations Na Region (Coo)
    Zurich Insurance Company Ltd Jan 2009 - Oct 2011
    Zurich, Zurich, Ch
    Responsible for operations and operations transformation to global target operating models for the America Region. established UW, actuarial, Product Development COE in Latin America, established shared services (Finance,HR, Risk Management, Communications, IT) across the America region. Also created an America's Insights and Innovations Analytics Organizations to drive improved product development, UW and Claims results, and customer experience / acquisition, & retention results
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  • Zurich Insurance Company Ltd
    Head Of Operations & Technology Americas Region
    Zurich Insurance Company Ltd Jan 2009 - Jun 2011
    Zurich, Zurich, Ch
    Zurich Insurance GroupEVP - Head Of Operations & ITLocation: Americas Region (NA, Latam, Canada)Responsible for Implementing the Target Global Operations model and Shared Services for the region including driving Regional Operations & Technology profitability improvement, Growth, and Digital Transformation Initiatives. In Latam, lead consolidation to a common IT platforms for GI & Life across 6 countries, setup of Regional Shared Centers of Competency for Underwriting, Actuarial and Product Management; standardization of product offering, and development of key market distribution channels and capabilities. Increased GWP from 3.5 Bil to 5 Bil in 3 years
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  • Zurich Insurance Company Ltd
    Acting Coo (Farmers Insur Sub) & Member Of Global Ops Council, Growth Council, And Strategy Council
    Zurich Insurance Company Ltd 2003 - Dec 2010
    Zurich, Zurich, Ch
    Chief Growth officer responsbile for domestic and global growth initiatives to drive profitable growth. Acting COO representing Farmers Insurance (1 of 6 of the divisions represented) on global Operations Council responsbile to drive global initative to transform from a multinational to a "One Brand" Global Operation. Included defining and implementing global operation models, Cneters of excellence (COEs), and regional Shared Services.
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  • Zurich Insurance Company Ltd
    Coo / Cso - Ammerica'S Region & America'S Head Of Strategic Initiatives And Operations
    Zurich Insurance Company Ltd Jan 2008 - Jun 2010
    Zurich, Zurich, Ch
    Responsible for Regional Implementation of regional profitable growth strategies / initiatives, including target Global operating models, IT systems, Shared Services and organization design. Developed and delivery of Regional Growth Strategy for Latin America including Regional Growth and operational strategies. Report directly to Zurich Regional CEO and Chairman for the America's Region.
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  • Farmers Insurance Group Of Companies / Zurich
    Svp - Head Of Enterprise Strategy, Innovation, & Analytics & Insights
    Farmers Insurance Group Of Companies / Zurich May 2010 - Jul 2012
    Responsible for driving Enterprise Business analytics and intelligence across all lines of business (personal lines, commercial, life, specialty, Broker Dealer, Group) to identify insights across customer, distribution, claims, risk management, underwriting, product development and pricing, and Agency Distribution channel performance management Scorecard & analytics to drive innovation and competitive advantage. Lead a combined Business and IT team of 165 resources across NA.
  • Farmers Insurance
    Member Board Of Directors
    Farmers Insurance Jan 2008 - Jul 2012
    Prematic Service Corporation
  • Farmers Insurance
    Member Board Of Directors
    Farmers Insurance Mar 2008 - Jun 2012
    Mid-century Auto InsuranceFarmers Credit Union
  • Farmers Insurance Group
    Svp - Chief Strategy & Innovation Officer And Head Of Business Analytics & Insights
    Farmers Insurance Group Jan 2007 - Jul 2012
    Woodland Hills, Ca, Us
    Growth, Profitability, Operational, Marketing, and IT / BI strategy development & execution management, Innovation management, balanced scorecard for strategy execution and operational management. Competitive, market, industry, and customer research and analysis. Establish Global Internal Consulting Group, responsible for Global target operating models and organization design, Latin America Regional Growth and operational strategies. Report directly to Farmers CEO and Zurich Regional CEO and Chairman for the America's Region. Previous member of Zurich's Global Growth Council and Operating Councils, as well as Global CEO Transition Team. Responsible for growth, distribution, customer, and technology strategies and transformation program execution.Responsible for development and delivery of enterprise and Line of Business Growth, technology, and operational strategies, Including Digital, Customer, Product, Distribution, UW, Claims, to drive improved retention, sales, growth, and profitability. Lead efforts to develop and execute multi-channel and product expansion strategies and the acquisitions of Foremost, Bristol, West, AIG Direct, Zurich Small Business. Resulting in the addition of New products - specialty and NSA, and new channels - Direct, and IA, New Geographies - eastern US.
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  • Board Chair, American Red Cross, Central Coast Region
    Board Chairman
    Board Chair, American Red Cross, Central Coast Region Jun 2010 - Apr 2012
    Chairman Of the Board. Responsibility for support the CEO and the Board in recruiting new Board Members, execution of the ARC Vision, Fund raising, Monthly and Annual Financial Reports, Building of the ARC Brand in the local Community, supporting our ARC Volunteers / organization, and leading our "Red Cross Ready" plan for the community to be prepared for future disasters. Board has been re-consituited with 12 new members and the Chapter has moved from a weak financial position to exceeding its targets for 2012.
  • Audit Committee Chair, California State Parks Foundation
    Board Trustee, Audit Committee Chairman
    Audit Committee Chair, California State Parks Foundation Jan 2005 - Apr 2012
    Chairman of the Audit Committee.
  • Zurich And Farmers Insurance
    Chief Profitability And Growth Officer
    Zurich And Farmers Insurance Aug 2005 - Sep 2007
    Responsible to leading global and US programs to drive improved profitable growth across all lines of business and regions. this included the Zurich Way (a program that drove over 2.2 Bil annually in improved profitability including operations, claims, and underwriting). Also implemented 3 global Customer Insights and Innovation Labs to drive new innovations (technology, digital strategy, customer engagement, distribution transformation, Agent Learning and small business operations, new products, M&A (including AIG Direct, Foremost Insurance, Bristol West Insurance)
  • Farmers Insurance
    Svp Chief Business Operations & It Transformation Officer & Head Of Service Center Operations
    Farmers Insurance 2003 - 2006
    Woodland Hills, Ca, Us
    Head of Operational Re-engineering and Transformation to drive improved growth and profitability across all lines of business and functions - ServicePoint, Branch Legal Offices / Operations, Field Management Model, University Of Farmers, Improve Agency performance and success ratios, growth or Independent Agent channel, Eastern Expansion & Operations for Farmers Captive Agents. Customer Experience / Touchpoint Management & NPS. Rollout of Lean Six Sigma Program company-wide. Responsible for Farmers 11 service centers supporting personal lines, small business commercial, and Life. Lead IT and all IT related transformation initiatives.
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  • Farmers Insurance
    Svp Chief Digital & Transformation Officer, Svp Office Of The Chairman / Chief Of Staff
    Farmers Insurance May 2003 - Dec 2005
    Woodland Hills, Ca, Us
    Focused on leading & transforming our IT, customer and distributor Servicing, Innovation, agency distribution, and customer insights operations & capabilities to improve performance. Lead development of marketing and distribution strategies and served as Chief Customer Officer.
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  • Farmers Insurance
    Chief Technology & Transformation Officer
    Farmers Insurance May 2003 - Jul 2005
    Woodland Hills, Ca, Us
    Chief Technology Officer & Enterprise Transformation Officer Reporting to Chairman & CEO. Responsible for Technology Strategy, digital & operations strategy and solutions to drive increased profitable growth, customer acquisition & retention, and improve Farmers Agent technology capabilities and customer insights & relationship management
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  • Capgemini Ernst And Young
    Vice President - Head Na Insurance Practice
    Capgemini Ernst And Young 2000 - 2003
    Responsible for the P&L for the NA Insurance Practice - business development, engagement execution & results, management of 400 mil BU, 11 Partners, and 1500 staff.
  • Cap Gemini
    Vp Na Head Of Insurance Practice
    Cap Gemini 2000 - 2003
    Paris, France, Fr
    Head of NA Insurance Practice, a 400 Mil P&L, with 12 Partners and over 1,000 consulting staff, servicing the Top 20 P&C and Life Carriers in NA. Responsible for growing the practice, and business development and delivery activities.
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  • Cap Gemini
    Managing Partner - Head West Region Insurance Practice
    Cap Gemini 1998 - 2000
    Paris, France, Fr
    Responsible for P&L, business development and engagement execution, managed 150 Mil BU, 5 partners, 500 staff
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  • Ernst & Young
    Partner - Head Of West Region It / Systems Integration Practice
    Ernst & Young 1995 - 1998
    London, Gb
    Systems Integration, CRM / Marketing Strategy & Solutions, Operational & Performance Improvement, Strategy practices. West Region Head of FSI Practice, West Region head of Entertainment Practice, West Regional Head of Systems Integration Practice, West Region Head of Insurance Practice.
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  • Farmers Insurance
    Chief Information Officer
    Farmers Insurance Mar 1994 - Dec 1997
    Woodland Hills, Ca, Us
    Farmers Insurance GroupChief Information Officer / Head of Application Transformation Company Name Farmers Insurance GroupDates Employed Mar. 1994 - 1997Full automation from Assembler to modernized application for all lines of business ( Auto, Home, Small Business, Life) for Policy admin, billing, claims, customer service, Single view of Customer, distribution agency management systems (15,000 agents). Created first of a kind Underwriting Expert Systems for Straight through processing for 80-90% of New Business Submissions.
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  • Farmes Insurance
    Chief Information Officer
    Farmes Insurance Jan 1995 - Mar 1997
    CIO for a 16 Bit organization servicing over 22 mil customers through 16k captive agents. drove the automation and digital transformation for personal lines, small business commercial, life P-ADM, Billing, Claims, Automated UW, Rating, Single View of Customer,. Single View of Producer, Agency management system, online direct quote and issue.
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  • Ernst & Young Management Consulting
    Partner - Management Consulting
    Ernst & Young Management Consulting 1985 - 1995
    West Region Head Of Insurance Practice, West Region Head of FSI, West Region Head of CRM / Marketing, West Region Head of IT / Systems Integration. Also Account Executive for Farmers Insurance, Merril Lynch, Country Wide, and Disney.
  • Arthur Andersen & Co, Management Information Consulting Division
    Consultant
    Arthur Andersen & Co, Management Information Consulting Division 1980 - 1983
    Systems Integration

Mark B. Smith Skills

Strategy It Strategy Executive Management Management Business Development Change Management Consulting Business Intelligence Crm Program Management Management Consulting Insurance Analytics Sales Business Strategy Enterprise Software Large Systems Integration Integration Performance Improvement Business Process Improvement Six Sigma It Management Strategic Growth Business Process Re Engineering Profitable Growth Organizational Design Operations Management Distribution Strategies Vendor Management Outsourcing Customer Experience Management Business Transformation Business Process Operations Improvement Customer Segmentation Strategy Big Data Lean Sigma Organic Growth Strategies Crm Integration P&l Responsibility Acquisition Integration Governance Cio Advisory Services Enterprise Business Intelligence Managing Distribution Channels Thought Leadership Data Analytics And Insights Global Insurance Strategy And Operations Sales Force Performance Improvement

Mark B. Smith Education Details

  • Harvard, Ucsd, Mit, Kellogg School Of Management
    Harvard, Ucsd, Mit, Kellogg School Of Management
  • Mit Sloan School Of Management
    Mit Sloan School Of Management
    Strategy & Innovation
  • Northwestern University - Kellogg School Of Management
    Northwestern University - Kellogg School Of Management
    Sales And Marketing
  • Northwestern University - Kellogg School Of Management
    Northwestern University - Kellogg School Of Management
    General
  • University Of California, San Diego - Rady School Of Management
    University Of California, San Diego - Rady School Of Management
    Biology
  • Harvard University
    Harvard University
    Accounting And Finance
  • Northwestern University - Kellogg School Of Management
    Northwestern University - Kellogg School Of Management
    Business Management & Leadership
  • Mit Sloan School Of Management
    Mit Sloan School Of Management
    Digital Strategy & Ai
  • Stanford University
    Stanford University
    Risk Management

Frequently Asked Questions about Mark B. Smith

What company does Mark B. Smith work for?

Mark B. Smith works for Ai 2030

What is Mark B. Smith's role at the current company?

Mark B. Smith's current role is C-Suite & Board Advisory, Fractional CEO, CIO, CTO, COO, Strategy & Transformation Executive, Board Member, AI Strategy & Initiatives Advisor.

What is Mark B. Smith's email address?

Mark B. Smith's email address is mb****@****ail.com

What schools did Mark B. Smith attend?

Mark B. Smith attended Harvard, Ucsd, Mit, Kellogg School Of Management, Mit Sloan School Of Management, Northwestern University - Kellogg School Of Management, Northwestern University - Kellogg School Of Management, University Of California, San Diego - Rady School Of Management, Harvard University, Northwestern University - Kellogg School Of Management, Mit Sloan School Of Management, Stanford University.

What are some of Mark B. Smith's interests?

Mark B. Smith has interest in Exercise, Home Improvement, Reading, Gourmet Cooking, Sports, Food, Home Decoration, Health, Cooking, Gardening.

What skills is Mark B. Smith known for?

Mark B. Smith has skills like Strategy, It Strategy, Executive Management, Management, Business Development, Change Management, Consulting, Business Intelligence, Crm, Program Management, Management Consulting, Insurance.

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