Ai 2030 Corporate Advisory Board
Current
Jan 2024 - Present
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Mark B. Smith Email & Phone Number
C-Suite & Board Advisory, Fractional CEO, CIO, CTO, COO, Strategy & Transformation Executive, Board Member, AI Strategy & Initiatives Advisor
at
AI 2030
1 work email found
@us.ibm.com
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Current company
Role
C-Suite & Board Advisory, Fractional CEO, CIO, CTO, COO, Strategy & Transformation Executive, Board Member, AI Strategy & Initiatives Advisor
Location
Calabasas, California, United States
Who is Mark B. Smith? Overview
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Mark B. Smith is listed as C-Suite & Board Advisory, Fractional CEO, CIO, CTO, COO, Strategy & Transformation Executive, Board Member, AI Strategy & Initiatives Advisor at AI 2030, based in Calabasas, California, United States. AeroLeads shows a work email signal at us.ibm.com and a matched LinkedIn profile for Mark B. Smith.
Mark B. Smith previously worked as AI 2030 Corporate Advisory Board at Ai 2030 and Frac President & Chief Technology Officer at Manit Llc. Mark B. Smith studied at Harvard, Ucsd, Mit, Kellogg School Of Management.
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*@us.ibm.com
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About Mark B. Smith
GLOBAL TECHNOLOGY & OPERATING EXECUTIVEEnterprise Strategy, Technology, Operations, & Transformation Leadership Digital Strategy & Transformation, AI, Big Data & Analytics Specialist Global Experience Growth and Profitability Improvement Global Operational Transformation Leadership Board Experience, Financial & Risk Management.Experienced Strategy, Operations, Technology, & Business / IT Transformation, C-Level Executive, with P&L, M&A, and business development experience. Leads Big Data & Analytics Strategy, and cognitive strategy and Solutioning. Served in several C-Level roles including CEO, President, CIO, COO, Chief Transformation Officer, Chief Strategy, Growth, & Innovation Officer. I have well over a 30 years of experience in Management and IT consulting and Insurance and as a corporate executive and consulting Partner focused on consulting to senior executives at domestic and global institutions. His expertise covers business process reengineering, Information technology strategy and management, IT effectiveness , organizational alignment, and operating model, systems integration, Big Data and analytics, enterprise performance and operational improvement, LEAN practices, distribution and SFM optimization, customer experience and retention improvement, profitable growth strategies, Large transformation and change management, and organizational effectiveness. He has served in the roles of CIO, COO, Chief Re-engineering and Transformation Officer, Chief Of Staff , Chief Customer Officer, Head of Enterprise Business Intelligence, Head of Service Operations & Transformation, Chief Growth Officer, and Chief Strategy Officer. Prior to joining IBM, I was the Chief Reengineering and Strategy Officer for Farmers Insurance, was managing Partner for the NA Insurance Practice for Ernst & Young, and was a member of the Executive Management Committee for Farmers Insurance Group Of Companies Mark service on Zurich Financial Services Global Operations Council As Farmers A-COO), Global Strategy Council, and Global Growth Council for Zurich Financial Services. Mark also works for Zurich Financial Services as the Head of Strategy, Execution, Operations for the America's Region with a focus on Latin America operations (6 countries, 3.0 Bil in GWP) reporting to the Chairman Of America's.
Listed skills include Strategy, It Strategy, Executive Management, Management, and 45 others.
Current workplace
Mark B. Smith's current company
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36 roles · 47 years
Mark B. Smith work experience
A career timeline built from the work history available for this profile.
Frac President & Chief Technology Officer
May 2023 - Jan 2024
Advisor To Ceo & Board (It & Operations)
May 2023 - Jan 2024
President Oz Global Consulting, Insurance Practice Leader
Mar 2022 - Apr 2023
Managing Director Oz Ignite Innovation Labs & Oz Ignite Studio (An Insurtech Incubator)
Mar 2022 - Apr 2023
Na Insurtech Ventures
Jan 2017 - Sep 2022
Vp & Senior Partner Ibm / Board Member. Senior Client Partner Chubb, Liberty Mutual, Geico, Aon, Zna
Sep 2019 - Dec 2021
Vice President & Partner, Financial Services, Digital, Big Data & Analytics, & Strategy Service Line
Leads Business, Digital, & Analytics Strategy and Solutioning including Insurtech strategy and feasibility for Insurance with a focus on Strategy development and Transformation delivery Services to Leading Insurance companies, global and domestic. Cognitive, Analytics & Digital Strategies and Solutions, technology, and operating models as well as strategies and transformation for Innovation, Growth, customer, marketing, technology, mobile, claims, operational/ target operating models, distribution, and profit & performance strategy development, Roadmapping, and transformation leadership. Customer, product, channel profitability & productivity analytics and performance improvement. FOS Scorecard development (FOS - financial, operational, strategic KPIs). Helping clients achieve and sustain Top Tier Performance.
Jun 2015 - Dec 2016
Vp & Senior Partner - Ne Region Insurance Practice Leader
Ibm Consulting
Jun 2016 - Sep 2019
Board Member
Good Health Manufacturing
Good Health Manufacturing is a QUALITY COMPETITIVE CONTRACT MANUFACTURING CompanyProducing nutritional capsules, powders, and packaging in GMP-certified facilities. We maintain a tight focus on our core products, which allows us to better meet the specific needs of our clients. Throughout the manufacturing process, we work closely with customers to bring projects to completion quickly. This unique approach helps us meet deadlines while guaranteeing satisfaction.
May 2016 - Jun 2019
Vp & Partner
Support our NA Insurance Clients and CIO's - Cloud strategies and migration, Agile delivery, Cost takeout strategies, Business / IT alignment, new CIO coaching and Strategy development and adoption of disruptive technologies (AI, Machine Learning, RPA) to drive process automation and improvement, improve customer interactions via virtual agent deployment with AI, enhancing employee effectiveness vis agent assist solutions leveraging AI
May 2014 - Mar 2015
Vp & Partner
Ibm Gbs
Delivery Digital strategies and solutions to NA Insurance Clients to drive profitable growth through improved digital solutions (web, mobile, AI, Customer insights driven) to improve customer, producer, and employee interactions, experience, and satisfaction
Jun 2013 - Mar 2015
Managing Director, Global Insurance Practice Leader
Enterprise Improvement PracticeHead Of Global Insurance Industry Practice Provides Strategy, Operational and Performance Improvement, IT Strategy and improvement, Customer Experience Management, due dilligence, Sales & marketing effectiveness, Distribution and sales force optimization, and analytics & insights consulting.
Feb 2012 - Jun 2013
Global Chief Strategy Officer
Working as part of the CEO transition team - Responsibilities included development of the Global profitability and growth strategy and Global / Regional Target Operating Models for each of the 5 Operating Regions. Included, product, Shared Services, Underwriting, IT & Systems standardization, opportunities for new product development / acquisitions & introductions, Global / Regional Centers of Competency (actuarial, Underwriting, Pricing Analytics and Model, development, management, deployment), Global Distribution & agency growth / performance mgmt strategy & transformation (Broker, IA, Captive, Bankassurance, Direct to consumer)
Mar 2010 - Aug 2012
Head Of Strategy & Operations Na Region (Coo)
Responsible for operations and operations transformation to global target operating models for the America Region. established UW, actuarial, Product Development COE in Latin America, established shared services (Finance,HR, Risk Management, Communications, IT) across the America region. Also created an America's Insights and Innovations Analytics Organizations to drive improved product development, UW and Claims results, and customer experience / acquisition, & retention results
Jan 2009 - Oct 2011
Head Of Operations & Technology Americas Region
Zurich Insurance GroupEVP - Head Of Operations & ITLocation: Americas Region (NA, Latam, Canada)Responsible for Implementing the Target Global Operations model and Shared Services for the region including driving Regional Operations & Technology profitability improvement, Growth, and Digital Transformation Initiatives. In Latam, lead consolidation to a common IT platforms for GI & Life across 6 countries, setup of Regional Shared Centers of Competency for Underwriting, Actuarial and Product Management; standardization of product offering, and development of key market distribution channels and capabilities. Increased GWP from 3.5 Bil to 5 Bil in 3 years
Jan 2009 - Jun 2011
Acting Coo (Farmers Insur Sub) & Member Of Global Ops Council, Growth Council, And Strategy Council
Chief Growth officer responsbile for domestic and global growth initiatives to drive profitable growth. Acting COO representing Farmers Insurance (1 of 6 of the divisions represented) on global Operations Council responsbile to drive global initative to transform from a multinational to a "One Brand" Global Operation. Included defining and implementing global operation models, Cneters of excellence (COEs), and regional Shared Services.
2003 - Dec 2010
Coo / Cso - Ammerica'S Region & America'S Head Of Strategic Initiatives And Operations
Responsible for Regional Implementation of regional profitable growth strategies / initiatives, including target Global operating models, IT systems, Shared Services and organization design. Developed and delivery of Regional Growth Strategy for Latin America including Regional Growth and operational strategies. Report directly to Zurich Regional CEO and Chairman for the America's Region.
Jan 2008 - Jun 2010
Svp - Head Of Enterprise Strategy, Innovation, & Analytics & Insights
Farmers Insurance Group Of Companies / Zurich
Responsible for driving Enterprise Business analytics and intelligence across all lines of business (personal lines, commercial, life, specialty, Broker Dealer, Group) to identify insights across customer, distribution, claims, risk management, underwriting, product development and pricing, and Agency Distribution channel performance management Scorecard & analytics to drive innovation and competitive advantage. Lead a combined Business and IT team of 165 resources across NA.
May 2010 - Jul 2012
Member Board Of Directors
Farmers Insurance
Prematic Service Corporation
Jan 2008 - Jul 2012
Member Board Of Directors
Farmers Insurance
Mid-century Auto InsuranceFarmers Credit Union
Mar 2008 - Jun 2012
Svp - Chief Strategy & Innovation Officer And Head Of Business Analytics & Insights
Growth, Profitability, Operational, Marketing, and IT / BI strategy development & execution management, Innovation management, balanced scorecard for strategy execution and operational management. Competitive, market, industry, and customer research and analysis. Establish Global Internal Consulting Group, responsible for Global target operating models and organization design, Latin America Regional Growth and operational strategies. Report directly to Farmers CEO and Zurich Regional CEO and Chairman for the America's Region. Previous member of Zurich's Global Growth Council and Operating Councils, as well as Global CEO Transition Team. Responsible for growth, distribution, customer, and technology strategies and transformation program execution.Responsible for development and delivery of enterprise and Line of Business Growth, technology, and operational strategies, Including Digital, Customer, Product, Distribution, UW, Claims, to drive improved retention, sales, growth, and profitability. Lead efforts to develop and execute multi-channel and product expansion strategies and the acquisitions of Foremost, Bristol, West, AIG Direct, Zurich Small Business. Resulting in the addition of New products - specialty and NSA, and new channels - Direct, and IA, New Geographies - eastern US.
Jan 2007 - Jul 2012
Board Chairman
Board Chair, American Red Cross, Central Coast Region
Chairman Of the Board. Responsibility for support the CEO and the Board in recruiting new Board Members, execution of the ARC Vision, Fund raising, Monthly and Annual Financial Reports, Building of the ARC Brand in the local Community, supporting our ARC Volunteers / organization, and leading our "Red Cross Ready" plan for the community to be prepared for future disasters. Board has been re-consituited with 12 new members and the Chapter has moved from a weak financial position to exceeding its targets for 2012.
Jun 2010 - Apr 2012
Board Trustee, Audit Committee Chairman
Audit Committee Chair, California State Parks Foundation
Chairman of the Audit Committee.
Jan 2005 - Apr 2012
Chief Profitability And Growth Officer
Zurich And Farmers Insurance
Responsible to leading global and US programs to drive improved profitable growth across all lines of business and regions. this included the Zurich Way (a program that drove over 2.2 Bil annually in improved profitability including operations, claims, and underwriting). Also implemented 3 global Customer Insights and Innovation Labs to drive new innovations (technology, digital strategy, customer engagement, distribution transformation, Agent Learning and small business operations, new products, M&A (including AIG Direct, Foremost Insurance, Bristol West Insurance)
Aug 2005 - Sep 2007
Svp Chief Business Operations & It Transformation Officer & Head Of Service Center Operations
Head of Operational Re-engineering and Transformation to drive improved growth and profitability across all lines of business and functions - ServicePoint, Branch Legal Offices / Operations, Field Management Model, University Of Farmers, Improve Agency performance and success ratios, growth or Independent Agent channel, Eastern Expansion & Operations for Farmers Captive Agents. Customer Experience / Touchpoint Management & NPS. Rollout of Lean Six Sigma Program company-wide. Responsible for Farmers 11 service centers supporting personal lines, small business commercial, and Life. Lead IT and all IT related transformation initiatives.
2003 - 2006
~3 yrs
Svp Chief Digital & Transformation Officer, Svp Office Of The Chairman / Chief Of Staff
Focused on leading & transforming our IT, customer and distributor Servicing, Innovation, agency distribution, and customer insights operations & capabilities to improve performance. Lead development of marketing and distribution strategies and served as Chief Customer Officer.
May 2003 - Dec 2005
Chief Technology & Transformation Officer
Chief Technology Officer & Enterprise Transformation Officer Reporting to Chairman & CEO. Responsible for Technology Strategy, digital & operations strategy and solutions to drive increased profitable growth, customer acquisition & retention, and improve Farmers Agent technology capabilities and customer insights & relationship management
May 2003 - Jul 2005
Vice President - Head Na Insurance Practice
Capgemini Ernst And Young
Responsible for the P&L for the NA Insurance Practice - business development, engagement execution & results, management of 400 mil BU, 11 Partners, and 1500 staff.
2000 - 2003
~3 yrs
Vp Na Head Of Insurance Practice
Head of NA Insurance Practice, a 400 Mil P&L, with 12 Partners and over 1,000 consulting staff, servicing the Top 20 P&C and Life Carriers in NA. Responsible for growing the practice, and business development and delivery activities.
2000 - 2003
~3 yrs
Managing Partner - Head West Region Insurance Practice
Responsible for P&L, business development and engagement execution, managed 150 Mil BU, 5 partners, 500 staff
1998 - 2000
~2 yrs
Partner - Head Of West Region It / Systems Integration Practice
Systems Integration, CRM / Marketing Strategy & Solutions, Operational & Performance Improvement, Strategy practices. West Region Head of FSI Practice, West Region head of Entertainment Practice, West Regional Head of Systems Integration Practice, West Region Head of Insurance Practice.
1995 - 1998
~3 yrs
Chief Information Officer
Farmers Insurance GroupChief Information Officer / Head of Application Transformation Company Name Farmers Insurance GroupDates Employed Mar. 1994 - 1997Full automation from Assembler to modernized application for all lines of business ( Auto, Home, Small Business, Life) for Policy admin, billing, claims, customer service, Single view of Customer, distribution agency management systems (15,000 agents). Created first of a kind Underwriting Expert Systems for Straight through processing for 80-90% of New Business Submissions.
Mar 1994 - Dec 1997
Chief Information Officer
CIO for a 16 Bit organization servicing over 22 mil customers through 16k captive agents. drove the automation and digital transformation for personal lines, small business commercial, life P-ADM, Billing, Claims, Automated UW, Rating, Single View of Customer,. Single View of Producer, Agency management system, online direct quote and issue.
Jan 1995 - Mar 1997
Partner - Management Consulting
Ernst & Young Management Consulting
West Region Head Of Insurance Practice, West Region Head of FSI, West Region Head of CRM / Marketing, West Region Head of IT / Systems Integration. Also Account Executive for Farmers Insurance, Merril Lynch, Country Wide, and Disney.
1985 - 1995
~10 yrs
Consultant
Arthur Andersen & Co, Management Information Consulting Division
Systems Integration
1980 - 1983
~3 yrs
9 education records
Mark B. Smith education
Education record
Harvard, Ucsd, Mit, Kellogg School Of Management
Graduate Certificate, Strategy & Innovation
Mit Sloan School Of Management
Scholar, Sales And Marketing
Northwestern University - Kellogg School Of Management
Executive Developement Program, Business Administration And Management, General
Northwestern University - Kellogg School Of Management
Bs, Biology
University Of California, San Diego - Rady School Of Management
Master'S Degree, Accounting And Finance
Harvard University
Graduate, Business Management & Leadership
Northwestern University - Kellogg School Of Management
Executive Certificate, Digital Strategy & Ai
Mit Sloan School Of Management
Stanford Strategic Decision And Risk Management Certificate, Risk Management
Stanford University
FAQ
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Quick answers generated from the profile data available on this page.
What company does Mark B. Smith work for?
Mark B. Smith works for AI 2030.
What is Mark B. Smith's role at AI 2030?
Mark B. Smith is listed as C-Suite & Board Advisory, Fractional CEO, CIO, CTO, COO, Strategy & Transformation Executive, Board Member, AI Strategy & Initiatives Advisor at AI 2030.
What is Mark B. Smith's email address?
AeroLeads has found 1 work email signal at @us.ibm.com for Mark B. Smith at AI 2030.
Where is Mark B. Smith based?
Mark B. Smith is based in Calabasas, California, United States while working with AI 2030.
What companies has Mark B. Smith worked for?
Mark B. Smith has worked for Ai 2030, Manit Llc, Mandarin Re Ltd., Oz, and Ibm.
How can I contact Mark B. Smith?
You can use AeroLeads to view verified contact signals for Mark B. Smith at AI 2030, including work email, phone, and LinkedIn data when available.
What schools did Mark B. Smith attend?
Mark B. Smith studied at Harvard, Ucsd, Mit, Kellogg School Of Management.
What skills is Mark B. Smith known for?
Mark B. Smith is listed with skills including Strategy, It Strategy, Executive Management, Management, Business Development, Change Management, Consulting, and Business Intelligence.
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