Mark Bacchus Email & Phone Number

United States

Lead and managed the client services operations team to ensure the highest level of customersatisfaction and operational efficiency.Developed and implemented strategies to enhance client services processes, including ordermanagement, customer inquiries, and issue resolution.Collaborated with cross-functional teams to streamline processes and improved service quality.Analyzed data and metrics to identify trends and areas for improvement, implementing solutions todrive operational excellence.Conducted regular training sessions for staff to ensure they were equipped with the necessary skills andknowledge to provide exceptional service.

New Jersey, United States

Managed an operation team of client services representatives, overseeing day-to-day operations and ensuring service level agreements were met.Resolved escalated customer issues in a timely and effective manner, ensuring customer satisfaction.Implemented process improvements to streamline operations and enhance the customer experience.Monitored and analyzed performance metrics to identify areas for improvement and implement corrective actions.

New Jersey, United States

Serviced existing accounts, obtained orders, and established new accounts by planning andorganizing daily work schedules to call on existing or potential clients.Submitted orders by referring to price lists and product literature.Kept management informed by submitting activity and results reports, such as daily calls and salesreports.Resolved customer complaints by investigation problems, developing solutions presented viaMicrosoft Excel Log reports.Communicated with FedEx on client's behalf concerning missing, misplaced, or damaged packagingand also rerouting, returning to sender and holding of packages at client's nearest FedEx location.Contributed to team's effort by accomplishing related results as needed

Obtained 45 Credits

Audio Engineering Internship