Mark Bailes Email & Phone Number

New York, Ny, Us

New York, Us

Chicago, Us

Keeping patients safe by helping Healthcare Delivery Organizations to improve their medical device cybersecurity posture. Accountable for expanding GE Healthcare's Cyber Commercial Offerings through new professional service revenue streams. Led end-to-end Product Management activities including opportunity discovery, market research, competitor analysis, product prototyping, defining product strategy, pricing, financial model and go-to-market strategy. Engaged customers and industry influencers through product concept and pilot engagements to validate value propositions. - Sourced and partnered with new technology vendor - Met 100% of Customer Stakeholders objectives - 100% of Customer Stakeholders would recommend to other Customers - Service achieved an average overall satisfaction rating of 92%Defined Data and Analytics strategy for SKEYE. Worked with Data Engineer to define technical requirements for data ingestion and modelling in MySQL Database ready for connection to Tableau visualisations. Developed actionable Service Operations dashboards to support and improve operational workflows. Developed Customer Success dashboards to demonstrate value delivered through SKEYE engagements to Customers.

Chicago, Us

Providing actionable insights to support accurate signal to upstream supply chain teams, efficient materials and inventory management to ensure the right product arrived at the right time to the Customer - all while optimizing the cashflow for the business. Expanded Planning Data & Analytics Product Portfolio within the Integrated Supply Chain to reach ~670 Global Users, receiving ~48k views per quarter whilst leading 19-person Development Team and collaborating with 3 Functional Product Owners. - $52M inventory optimisation - 5% and 20% increases in PSI Group and FG Forecast Accuracy respectively - 3% Increase in Order Fill Rate - CIO Award for “Delivering critical products for Supply Chain Planning enabling real impact”

Chicago, Us

San Ramon, California, Us

Increasing the efficiency and effectiveness of Operators and Line Leaders in Brilliant Factories across GE. Responsible for defining requirements with end users and stakeholders, prioritizing backlog items, writing features and user stories, deploying to sites and providing support throughout the lifecycle for a cross-business data visualization application. - Released 7 new features - Deployed to 7 new sites globally

Chicago, Us

Responsible for simplifying Permission Sets and enhancing the visibility of license assignments across businesses.

Chicago, Us

As IT Test and Defect Lead throughout the Internal Release (IR) and Conference Room Pilot (CRP) testing phases, I worked closely with the functional test lead and wider project team to define the scope for CRP (40 test scripts, 149 test runs, 20 Legal Entities across 4 continents) and iTest / UAT (40 test scripts, 174 test runs, 27 Legal Entities across 4 continents). I led a remote Testing Centre of Excellence (TCoE) based in India through training and planning, tracking test execution and defect resolution and communicating status to project leaders and senior business stakeholders weekly. - Minimal disruption to the business processes and financial reporting after go-live- Successful testing phases ensured the estimated benefits in productivity savings were realized

Working as a Digital Project Manager to support a number of Projects at the Wellstream Flexible Pipe Manufacturing Plant. Leading the Automatic Payroll Processing project, I was responsible for selecting and implementing the biometric hardware solution (with optional barcode alternative), creating the testing, training and cutover plans, arranging post go-live support, and executed the project through each of these stages. - Trained 298 end Users, 20 Managers and 2 Pay Admin - Completed System Cut Over in 2 Shifts Working as Project Lead to align the Non-Conformance Reporting (NCR) Process with the global governing procedure, I worked with the Quality organisation to identify redundant steps and gaps in the as-is processes and define roles and responsibilities the to-be process. - Simplified form (removing 19 unnecessary fields) and process (5 fewer process steps) - Decreased average reporting time by 350 hours in 4 months - Enabled retirement of 2 legacy systemsPresented the problem statement, a proposed solution, risks, mitigations, expected benefits and budget required to digitize the electronic process inspection record to the Quality Manager and Information Management CIO. When approved, I then took role as project lead to lead development with offshore software CoE. Project was delayed beyond end of internship to reduce the interference with other onsite Projects at the time.

Product Strategy: Discovering, Developing, Managing And Marketing Products As A Business

Bachelor Of Science (Bsc), Information Technology Management For Business