Responsible for improving employee service system knowledge and work group efficiency in 42 service operations.I offered employees classroom training to increase their service system skills and efficiency to benefit internal and external customers. Collaborated with branch and corporate management to identify training opportunities and correct work flow issues. Worked closely with other departments to promote clarity and resolve issues on shared information. Administered training activities, planned travel and delivered training. Documented, tested, and implemented service system changes. •Proficient with Caterpillar DBS; Microsoft Office Systems (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Visio, and Microsoft Outlook®).