• Lead the HRBP and Talent Acquisition teams in the execution of the HR strategy• Transformed the culture of partnership, removing obstacles and empowering leaders to make critical decisions related to talent• Partner with Executive Team and Regional VPs in an effort to Attract, Engage, Develop and Retain key talent• Developed and introduced Leadership Competencies to the organization, reinforcing importance of leadership at all levels • Lead the annual Performance and Talent Management process

Lead Regional HR Managers, providing strategic direction for 400+ company-owned restaurants nationwide.• Championed broad HR strategy, supporting business growth by ensuring superior talent selection, strong development routines, retention and team engagement.• Advised COO and two Operations Vice Presidents, partnering to ensure execution of the HR strategy.• Established succession planning process, ensuring identification and cultivation of top talent through consistent execution of the Leadership Development Program at every level. • Drove 200% improvement in internal promotions to multi-unit leadership roles• Directed Talent Management process for 8000+ company employees annually• Promoted a culture of continuous improvement through assessment and revision of existing, and development of new HR programs and processes.• Promoted equity and diversity at all levels, increasing representation within leadership roles.

Led HR strategy and culture for 240 restaurants across 13 states, in support of 40 multi-unit operations leaders.• Developed and implemented talent strategy, improving selection, development, and retention of salaried managers through use of consistent routines and processes across all locations.• Led talent acquisition effort, providing direction and guidance to Field Recruiter; diversifying candidate pool and deepening leadership bench through identification of new talent.• Guided operations leaders through resolution of various employee relations issues, ensuring team satisfaction.• Built strong culture of recognition and reward, improving team engagement at all levels.

Led team of 6, developing training content for 300K employees across more than 20 positions in 1,800 store locations.• Partnered with senior leaders in operations and merchandising, ensuring relevant, cost effective training solutions aligned with key strategic priorities • Planned and prioritized assignments considering team member skill set, resource needs and constraints, delivering projects on-time, resulting in end-user satisfaction.• Oversaw training content development, leveraging ADDIE model, using Captivate, Camtasia and Storyline, ensuring consistency and effectiveness.• Reduced annual expenses $60K by redesigning cashier training program, streamlining process and training material • Championed developing mobile-enabled training content while exploring viable mobile delivery options, improving end-user performance.

Developed and facilitated leadership training content, ensuring more than 1,200 leaders across 68 stores trained effectively.• Managed training program for new leaders, leveraging network of more than 100 peer trainers to maintain consistency and effectiveness• Conducted needs analysis and developed new leadership training content, meeting key organizational objectives and improving leader engagement• Influenced new leader placement; retained new leaders 3 times better than company goal

Led team of 5, driving culture of theft prevention, safety and security across 68 stores.• Reduced team member safety claims 11% and guest claims 19% over prior year by driving culture of education, awareness and performing follow-up processes.• Managed multiple crisis situations involving guests and team members, determining outcomes, resulting in positive company and customer experience.• Influenced placement of key leaders in roles, increasing engagement and credibility.• Reduced annual expenses 10% by implementing stricter budgetary controls, including travel and discretionary spending, on multi-million dollar expense budget.

Oversaw development of district talent, providing wide array of Human Resource support to 3 District Managers and 29 stores.• Spearheaded talent planning effort, ensuring stores consistently staffed with leaders and team members.• Proactively leveraged tools, reports and processes, leading teams achieving turnover, wage rate, payroll, headcount and promotional goals.• Created and implemented solutions, resolving various employee and labor relations issues, ensuring team member satisfaction and legal compliance.• Functioned as Human Resource Manager, during approved leaves of absence and transitions, providing operations leaders with consistent leadership and guidance.

Led team of 2, supervising talent acquisition, management training and quality assurance for 18 restaurants.• Collaborated with Division and District Managers, building talent acquisition and succession planning strategies for exempt and non-exempt roles, ensuring effective staffing.• Led Manager-in-Training program, acclimating new managers, maintaining network of “training restaurants” and trainers, resulting in delivering consistent instruction.• Developed and delivered numerous management training courses, meeting key organizational objectives, improving leader engagement and performance.

• Supervised crew and management training in 20 restaurants• Facilitated management training courses and certified peer trainers• Conducted quarterly quality assurance evaluations