Mark Bailey Email & Phone Number

Chanhassen, MN, US

Chanhassen, MN, US

• Lead the HRBP and Talent Acquisition teams in the execution of the HR strategy
• Transformed the culture of partnership, removing obstacles and empowering leaders to make critical decisions related to talent
• Partner with Executive Team and Regional VPs in an effort to Attract, Engage, Develop and Retain key talent
• Developed and introduced Leadership Competencies to the organization, reinforcing importance of leadership at all levels
• Lead the annual Performance and Talent Management process

Broomfield, Colorado, US

• Lead Regional HR Managers, providing strategic direction for 400+ company-owned restaurants nationwide.
• Championed broad HR strategy, supporting business growth by ensuring superior talent selection, strong development routines, retention and team engagement.
• Advised COO and two Operations Vice Presidents, partnering to ensure execution of the HR strategy.
• Established succession planning process, ensuring identification and cultivation of top talent through consistent execution of the Leadership Development Program at every level.
• Drove 200% improvement in internal promotions to multi-unit leadership roles
• Directed Talent Management process for 8000+ company employees annually

Broomfield, Colorado, US

• Led HR strategy and culture for 240 restaurants across 13 states, in support of 40 multi-unit operations leaders.
• Developed and implemented talent strategy, improving selection, development, and retention of salaried managers through use of consistent routines and processes across all locations.
• Led talent acquisition effort, providing direction and guidance to Field Recruiter; diversifying candidate pool and deepening leadership bench through identification of new talent.
• Guided operations leaders through resolution of various employee relations issues, ensuring team satisfaction.
• Built strong culture of recognition and reward, improving team engagement at all levels.

Minneapolis, MN, US

• Led team of 6, developing training content for 300K employees across more than 20 positions in 1,800 store locations.
• Partnered with senior leaders in operations and merchandising, ensuring relevant, cost effective training solutions aligned with key strategic priorities
• Planned and prioritized assignments considering team member skill set, resource needs and constraints, delivering projects on-time, resulting in end-user satisfaction.
• Oversaw training content development, leveraging ADDIE model, using Captivate, Camtasia and Storyline, ensuring consistency and effectiveness.
• Reduced annual expenses $60K by redesigning cashier training program, streamlining process and training material
• Championed developing mobile-enabled training content while exploring viable mobile delivery options, improving end-user performance.

Minneapolis, MN, US

• Developed and facilitated leadership training content, ensuring more than 1,200 leaders across 68 stores trained effectively.
• Managed training program for new leaders, leveraging network of more than 100 peer trainers to maintain consistency and effectiveness
• Conducted needs analysis and developed new leadership training content, meeting key organizational objectives and improving leader engagement
• Influenced new leader placement; retained new leaders 3 times better than company goal

Minneapolis, MN, US

• Led team of 5, driving culture of theft prevention, safety and security across 68 stores.
• Reduced team member safety claims 11% and guest claims 19% over prior year by driving culture of education, awareness and performing follow-up processes.
• Managed multiple crisis situations involving guests and team members, determining outcomes, resulting in positive company and customer experience.
• Influenced placement of key leaders in roles, increasing engagement and credibility.
• Reduced annual expenses 10% by implementing stricter budgetary controls, including travel and discretionary spending, on multi-million dollar expense budget.

Minneapolis, MN, US

• Oversaw development of district talent, providing wide array of Human Resource support to 3 District Managers and 29 stores.
• Spearheaded talent planning effort, ensuring stores consistently staffed with leaders and team members.
• Proactively leveraged tools, reports and processes, leading teams achieving turnover, wage rate, payroll, headcount and promotional goals.
• Created and implemented solutions, resolving various employee and labor relations issues, ensuring team member satisfaction and legal compliance.
• Functioned as Human Resource Manager, during approved leaves of absence and transitions, providing operations leaders with consistent leadership and guidance.

Indianapolis, Indiana 46204, (317) 633-4100, US

• Led team of 2, supervising talent acquisition, management training and quality assurance for 18 restaurants.
• Collaborated with Division and District Managers, building talent acquisition and succession planning strategies for exempt and non-exempt roles, ensuring effective staffing.
• Led Manager-in-Training program, acclimating new managers, maintaining network of “training restaurants” and trainers, resulting in delivering consistent instruction.
• Developed and delivered numerous management training courses, meeting key organizational objectives, improving leader engagement and performance.

Indianapolis, Indiana 46204, (317) 633-4100, US

• Supervised crew and management training in 20 restaurants
• Facilitated management training courses and certified peer trainers
• Conducted quarterly quality assurance evaluations

Bs, Business Administration

Education record