Mark Baker Email & Phone Number

Brisbane, Australia

We have built a reputation for quality service for over 50 years and enhanced this operation with a progressive and powerful IT solution. Our business now operates in Australia and New Zealand with local and offshore business and call centres developed to meet the challenges of technical evolution and the cost constraints of ever lower priced product whilst satisfying our customer’s requirements for performance, feedback and competent ability. We provide local solutions, nationally in… Show more We have built a reputation for quality service for over 50 years and enhanced this operation with a progressive and powerful IT solution. Our business now operates in Australia and New Zealand with local and offshore business and call centres developed to meet the challenges of technical evolution and the cost constraints of ever lower priced product whilst satisfying our customer’s requirements for performance, feedback and competent ability. We provide local solutions, nationally in multiple countries, through our diversified service network. We utilise specialised “Cloud” based software developed by ourselves. This software "Beehiive" allows for interaction LIVE on the cloud between customers, service companies, factories, retailers and importers/manufacturers who engage with the software. Information is only input once and Beehiive removes any need for duplication by other parties involved in the service and returns process.While every company dreams of customer loyalty, many fail to create and deliver distinctly different customer experiences that merit the price and loyalty they are asking for.Beehiive uses CRM and CEM processes to find the right solution for you. Companies need more than customer relationship management (CRM) technology - they need customer experience management (CEM) software, according to analysts.In an attempt to build customer satisfaction and brand loyalty, many companies have turned their attention to the customer experience. Our business philosophy centres on our software and business solutions that enhance the customer experience whilst efficiently delivering cost savings. Show less

Brisbane, Australia

Joined the family business and expanded the company to 25 employees across two service locations in 2000. Since that time the brown goods sector has undergone price pressures from China and retailers. The lower cost of electronic goods has seen the business shrink and lower margins. Time for change and now we run National Schemes for importers, distributors and manufacturers requiring service in any sector. We provide logistic and technical support to Install and Fix Solutions Pty Ltd.