Chief Executive Officer
Oct 2018 - Nov 2024
AeroLeads people directory · profile
Mark Ball, Mba, Ficb, Ba Email & Phone Number
Operations, Collections & Risk Management Executive | Consumer & Commercial Banking | Sales, Contact Center
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Role
Operations, Collections & Risk Management Executive | Consumer & Commercial Banking | Sales, Contact Center
Location
Greater Toronto Area, Canada, Canada
Who is Mark Ball, Mba, Ficb, Ba? Overview
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Quick answer
Mark Ball, Mba, Ficb, Ba is listed as Operations, Collections & Risk Management Executive | Consumer & Commercial Banking | Sales, Contact Center based in Greater Toronto Area, Canada, Canada. AeroLeads shows a matched LinkedIn profile for Mark Ball, Mba, Ficb, Ba.
Mark Ball, Mba, Ficb, Ba previously worked as Chief Executive Officer at Aro Inc. and National Director, Collections & Small Business Special Accounts at Bmo Bank Of Montreal. Mark Ball, Mba, Ficb, Ba holds Master Of Business Administration (Mba) from Dalhousie University.
Profile bio
About Mark Ball, Mba, Ficb, Ba
Financial Services executive with diverse cross-functional experience in consumer and commercial banking, sales, operations, contact center, collections/recovery and risk management. A respected inquisitive leader who builds decisions based on facts along customer, employee & shareholder dimensions. Empowers others to lead, leveraging diverse and complimentary skills to deliver superior results in loans, mortgages and credit cards. Small business enterprise expertise. Strong conversational French. Highlights- Achieved $100M reduction in net losses over 5 years- Expanded Credit Restructuring Unit, leading to 500% increase in restructured credit - Led BMO to be first financial institution to introduce 365-day work cycle and communication through SMS- Contributed to 20% lift in employee engagement within 9 months of leading transformation redesignSpecialties: Effective Leadership & Communication/Customer & Channels (Customer centric)/Coaching & Leadership Development/Account Management/Negotiation/Vendor Management/Productivity Enhancement/Change Management/Operational Excellence/Regulatory/Multi Channel Strategies/Litigation/ Event Management & Disaster Relief/Shared Services/Strategy & Execution
Listed skills include Risk Management, Loans, Banking, Mortgage Lending, and 41 others.
3 roles · 19 years
Mark Ball, Mba, Ficb, Ba work experience
A career timeline built from the work history available for this profile.
National Director, Collections & Small Business Special Accounts
- Accountable to maximize economic return on assets placed under administration, thus minimizing Loan Losses. Achieved through three core areas: (1) Account Identification & Rehabilitation (2) Designation and Management.
- Consistently delivered top tier ranked delinquency & loss rates versus Canadian banking peers for Card, Loan & Mortgage portfolios
- Successfully sourced and negotiated vendor management contracts across North America delivering significant lift to the enterprise
- Executed profitable dormant bulk and forward flow debt sales generating gains in excess of $10M p.a. with limited customer impact
- Negotiated large litigation files resulting in successful restitution in excess of $10M.
- Built & launched new Team (36 FTE), to support acquisition of Corporate & Consumer Card Program requiring the development of policies (Can & US), systems configuration and Performance metrics & Reporting
Nov 2009 - Jan 2018
Director, Portfolio Management Group
- Recruited to address employee engagement, collaboration and communication issues. Led multi-site Units supporting the Commercial, Corporate Finance & Ontario Auto Dealership Centres to maximize service delivery and.
- Revitalised employee commitment through deep dive engagements, organizational redesign, robust performance metrics and clear communication channels contributing to 20% improvement in Employee Engagement
- Established priorities, major change initiatives, portfolio acquisition and, led team in developing portfolio quality & people strategies.
2007 - 2009
~2 yrs
5 education records
Mark Ball, Mba, Ficb, Ba education
Master Of Business Administration (Mba)
Dalhousie University
Fellow, Institute Of Canadian Bankers, Financial Services
Insitute Of Canadian Bankers
Bachelor Of Arts - Ba (Economics), Diplome De Francais Pratique
Western University
Education record
Neuchatel Junior College
Education record
Toronto French School
FAQ
Frequently asked questions about Mark Ball, Mba, Ficb, Ba
Quick answers generated from the profile data available on this page.
What is Mark Ball, Mba, Ficb, Ba's role at their current company?
Mark Ball, Mba, Ficb, Ba is listed as Operations, Collections & Risk Management Executive | Consumer & Commercial Banking | Sales, Contact Center.
Where is Mark Ball, Mba, Ficb, Ba based?
Mark Ball, Mba, Ficb, Ba is based in Greater Toronto Area, Canada, Canada.
What companies has Mark Ball, Mba, Ficb, Ba worked for?
Mark Ball, Mba, Ficb, Ba has worked for Aro Inc., Bmo Bank Of Montreal, and Bank Of Montreal.
How can I contact Mark Ball, Mba, Ficb, Ba?
You can use AeroLeads to view verified contact signals for Mark Ball, Mba, Ficb, Ba, including work email, phone, and LinkedIn data when available.
What schools did Mark Ball, Mba, Ficb, Ba attend?
Mark Ball, Mba, Ficb, Ba holds Master Of Business Administration (Mba) from Dalhousie University.
What skills is Mark Ball, Mba, Ficb, Ba known for?
Mark Ball, Mba, Ficb, Ba is listed with skills including Risk Management, Loans, Banking, Mortgage Lending, Credit, Credit Cards, Credit Analysis, and Credit Risk.
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