• Successfully onboard new clients to the ArchiPro platform by analysing their brand and marketing strategies to align with their ArchiPro objectives.• Manage a large portfolio of clients using Hubspot production pipelines to track progress and ensure timely delivery of services.• Conduct regular servicing meetings with clients to review their performance on the platform, identify the area for optimisation and increase brand awareness.• Collaborate with the advertising team to schedule and manage clients’ advertising campaigns, including curating the monthly Digital Publications, Facebook, and Instagram ads.Developing comprehensive post-campaign analysis reports to evacuate the effectiveness of advertising efforts and present strategies for future campaigns.• Networking with clients at ArchiPro own and sponsored events, introducing clients to potential customers or architect partnerships.

Duties• Build strong relationships with existing and new merchants and retailers across South / West NSW and ACT region. Focusing on commercial projects/product offer as well as maintaining our residential product offer. • Initiate discussion with clients/partners on new commercial & residential project opportunities liaison with internal/external teams on solutions. • Prepare and deliver detailed quotes.• Conduct product training and presentations to clients and partners. • Provide monthly detailed sales reports and product numbers to managers and directors.Achievements • Achieving revenue growth within the territory by providing great customer service and running a segmented call cycle.

Duties• Created and maintained a positive business relationship to ensure future sales of ADP products. • Managed ADP accounts in the west & south NSW regions including ACT. Total of 232 accounts.• Provided solutions and training for our retail customers to boost revenue growth, new customer acquisitions, and profitability. • Created complex quotes for small to large scale projects.• Installed and maintained display products. • Provided repairs of goods and aftersales services when required.• Liaised with customer service to monitor customer orders through the factory to the freight carriers.• Provided weekly call and monthly update to management.Achievements • Achieved monthly sale targets.• Creating and updating training modules to be used by sales reps, to promote and educate clients about ADP products and procedures. • Updated custom pricing guidelines for internal sales department.

Duties• Delivered and maintained an effective, efficient, and high-quality customer service to all ADP clients and customers. • Managed large numbers of incoming calls and emails.• Processed high volumes of client and customer orders with great attention to detail.• Assisted various departments with credits, warranty support issues and design concepts. • Provided complex and accurate quotes for small to large scale projects.Achievements • Collaborated with the Design and Marketing team to create a custom section within the ADP brochure.• Developed a quoting structure with follow up emails that allows ADP to track successful quotes and identify issues that can be altered to win the quote.• Fulfilled the role as Acting Manager when the Customer Service Manager was on Annual Leave. Succeeding in duties ranging from sales numbers, reporting, implementing internal process and procedures.