Experience in adjusting, surveying, and proactive claims resolution by inspecting residential property damage. Handled more than five million in claims. Managed operations and ensured prompt resolution of property damage claims for the Illinois and Tennessee territories. Responsible for policy interpretation through analyzing loss severity, causation, claim management, and resolution. In a new role I restructured the canvassing department and now hire, train and help develop new employees. -Educate the insured on how the claim process works which includes what may or may not be covered by the loss and why.-Investigate property with insurance adjuster for covered loss-Negotiate scope of damage and estimated with adjusters-Measure roofs, siding, and all areas damaged by loss-Schedule and manage appointments with insurance adjusters-Hiring, training, and developing new employees

Experience in managing new home construction from drywall to closing. As a member of a team that won multiple JD power awards I was responsible for quality control, coordinating material and trades, managing trades, site maintenance(EPA and OSHA), building inspections, scheduling, and insuring the home meet customers expectations. Managed the construction of single family, duplex and townhouses in Plano and St. Charles. -Day to day problem solving and oversight of operations-Construction site maintenance (EPA & Safety)-Quality control -Coordinated and managed material and trades-Handling customer questions and concerns-Ordered and audited material-Maintained homes from start to finish ensuring final occupancy was approved.-Customer service(JD power award in 2005-2007)