The EVP of Contract Services is responsible for the FinTech BIN sponsorship issuing and BaaS business unit that generates lasting competitive advantages and enables The Bank of Missouri to achieve near, and long-term financial results.The role is responsible for developing a vision and strategy for issuing Credit Card and Installment Loan Solutions via FinTech Partnerships that align with the overall Corporate Strategy. The role will drive market analysis, merchant / partner segmentation / targeting that is critical to defining our strategy. In addition, the role will ensure alignment in all regards with compliance and risk to help align with the current regulatory environment. The EVP of Contract Services will analyze data to identify emerging trends in the market to make recommendations for new approaches. The datasets used will be used for strategic planning and forecasting for the business.

Direct the operations of multiple Community Banking Districts to ensure effective and efficient performance, quality of member service, and compliance with existing regulations and policies. Participate in the strategic planning and management of credit union branch operations. Ensure each district manager is providing quality service to staff and members alike in all areas of branch operations, and meeting expectations in support of Regional goals. Identify and develop District Managers to meet performance expectations and become future senior leaders within the organization. Manage performance of District operations in relation to set goals. • Lead the credit union’s long- and short-term strategic planning for assigned Districts.• Communicate strategy and goals with district managers to ensure clear understanding and direction.• Manage performance to ensure Strategic, Lending, and Deposit goals for Districts are successfully met.• Ensure Districts actively participate in talent acquisition initiatives, including networking, referral, and on-campus recruiting.• Provide coaching to support and maintain a well-performing, motivated leadership group. Proactively succession plan to ensure internal pool of future leaders meets strategic business needs.• Effectively support internal staff development. • Provide input to the development of training programs for appropriate branch personnel.• Maintain an environment of successful performance, management coaching, and staff development that effectively supports employee retention goals.• Oversee the development and monitoring of performance standards.• Develop, implement, and monitor procedures to comply with credit union policies, and governmental rules and regulations.• Prepare budget for Districts and track on an ongoing basis for adherence.• Acts as Community Banking authority in a specific functional area such as: Commercial Lending, Consumer/Mortgage Lending, Indirect Lending, Delinquency Management.

Direct, administer and coordinate key activities relating to Retail, Mortgage, Wealth Management and Community Banking (C&I and small business lending) of the organization (37 branches; $2.8 Billion) in support of strategies, objectives and policies initiated by the President/Chief Executive Officer and Board of Directors in order to improve operational efficiency while delivering the right products and services to our customers. Provide oversight, direction, goals and validation to each major area of responsibility in an effort to maximize planning, product creation and cost-effective delivery strategies using automation and accurate reporting to ensure productivity standards are consistently met.

Responsible for the oversight of the retail business line, branch network (20 branches $1.8 Billion), business banking (small business lending) and all retail related initiatives to assure successful service delivery and strategy fulfillment. Responsibilities include deposit and lending services, new product research and development, customer service and loyalty delivery systems, employee enrichment, education and training, performance management, annual cost/benefit analysis of existing products, preparation of detailed reports for committee and board meetings and related regulatory compliance

Oversee a number of Business Banking Officers (C&I; Small Business Lending) in an assigned region ($100 Million Portfolio) to ensure adherence to corporate policy, provide credit and underwriting review as well as credit approval, provide support and direction in the cross selling effort. Conduct joint calling efforts with assigned BBOs to foster new business and cross-selling opportunities. Oversee Administrative Assistants, Credit Analysts, Treasury Management Officers and Portfolio Managers. Assist BBOs in the management of existing portfolios. Assist assigned BBOs to meet/exceed goals for deposits, fee income, loan growth and calls. Monitor customer performance and industry to determine level of risk. Provide timely response to requests for extension of credit by approving loans within established lending limit or make recommendations on loans requiring higher approval authority. Negotiate structure with customers appropriate for the risk. Provide timely response to documenting and funding loans. Identify problem accounts and with the assistance of other departments, and determine strategy to correct. Monitor exception reports for assigned accounts and assigned BBOs. Monitor past due reports and make recommendations for changes to risk ratings, strategy of loans on administrative status, non-accrual status or charge-off. Ensure that quarterly reports are completed for loans on Administrative Status and assist in the work out of problem loans as needed. Participate in various community affairs and projects to promote the image of the Bank. Provide employees timely, candid and constructive performance feedback; develop employees to their fullest potential and provide challenging opportunities that enhance employee career growth; develop appropriate talent pool to ensure adequate bench strength and succession planning; recognize and reward employees for accomplishments

Responsible for the oversight of the retail business line, small business lending, branch network (64 branches in Ohio and Kentucky, $3.5 Billion), and all retail related initiatives to assure successful service delivery and strategy fulfillment. Responsibilities of the position include deposit and lending services, new product research and development, customer service and loyalty delivery systems, employee enrichment, education and training, performance management, annual cost/benefit analysis of existing products and related regulatory compliance.