Serve as the primary point of contact for the sales team and customers to handle ongoing account activities and issue escalations/resolutions. Partner with key stakeholders, including customers, shippers, and consignees, to integrate business processes that create an effective and efficient set of organizational dependencies related to their specific needs. Support and participate in the service management process to drive on-time performance, manage customer expectations and improve customer satisfaction. Manage and analyze accessorial expenses for assigned accounts. Visit customer locations, deliver presentations and represent STG Logistics in a professional manner at quarterly meetings.

Organize activities with sales and marketing teams strategies that coincide with business objectives. Analyze data on consumer behavior, competitor activity, and market trends. Perform research activities to identify messaging and target audiences. Implement research and market data to improve organization decision-making for marketing strategies.-Excels at using data to develop strategic insights, with a deep understanding of leveraging segmentation.-Instituted metrics to measure the effectiveness of marketing campaigns and find areas for improvement.-Maximized the success of marketing programs with the reporting and monitoring of KPIs and goals with the executive team.-Applied software and data analysis tools to large data sets to discover marketing insights.-Quickly learned and mastered the use of ArcMap

Led full-cycle recruitment program which included the development and implementation of talent acquisition strategy designed to attract highly qualified and diverse talent throughout the enterprise. Directly responsible for development and implementation of talent acquisition strategy to achieve the most appropriate sourcing, evaluation, and selection of highly qualified and diverse talent. Developed, organized, and executed business plans to achieve annual talent acquisition goals. Directed talent acquisition team activities across entire hiring cycle including establishing service level agreements with hiring managers, creating and executing sourcing strategy, extending employment offers, checking references, background checks, and coordinating new hire onboarding. Built and maintained recruiting policies, procedures , and training processes to enhance recruiting effectiveness. Created opportunities for professional development, individualized training and coaching that supported recruitment and retention.-Strong analytical decision making abilities. Through in-depth analysis, was able to quickly identify issues within the recruiting cycle, implement training strategies, minimize potential turbulence and increasing production by over 30%.-Spearheaded recruiting and marketing/advertising/lead generation efforts for a multi-state territory encompassing over 40,000 square miles.-Creatively solved complex problems by identifying issues and working with stakeholders to create solutions.-Brilliant communicator with unshakable morals, always ensuring information is accurate, founded in truth and fact.

Led with full responsibility/accountability a staff of experienced sales leaders tasked with developing talent acquisition managers and sales managers while diligently executing the annual training plan. Directly responsible for the development of multiple senior managers on operations management, analytical decision making, sales and solving complex issues throughout an area of operations encompassing more than 1M square miles, and a staff of over 800 personnel. The conduit for innovation by developing a team mentality. -Identified by the Director of Operations as one of most technically proficient individuals he has had the pleasure of working with.-Identified as the Director of Operations personal sounding board with regards to business specific issues. -Directly responsible for the sustained superior performance of the district encompassing over 1 million square miles.-Impeccable ability to analyze data and identify trends to prevent future turbulence.-Instructor at the enterprise level on multiple occasions due to technical acumen and dynamic skills.

Led full-cycle recruitment program which included the development and implementation of talent acquisition strategy designed to attract highly qualified and diverse talent throughout the enterprise. Directly responsible for development and implementation of talent acquisition strategy to achieve the most appropriate sourcing, evaluation, and selection of highly qualified and diverse talent. Developed, organized, and executed business plants to achieve annual talent acquisition goals. Directed talent acquisition team activities across entire hiring cycle including establishing service level agreements with hiring managers, creating and executing on sourcing strategy, extending employment offers, checking references, background checks, and coordinating new hire onboarding. Built and maintained recruiting policies, procedures , and training processes to enhance recruiting effectiveness. Created opportunities for professional development, individualized training and coaching that supported recruitment and retention.-Achieved over 100% of assigned mission, with impressive KPIs.-Established business practices to solidify quality control performance improvements. -Orchestrated a plan to achieve a larger share of the mission, ensuring the district would meet goals.-Presence and efforts synergized positive outcome and control in a dispersed operational environment.

Prepared, supervised, and provided training and instruction during formal courses. Provided Coordinated and assisted with all district workshops and conferences. Developed lesson plans and modified existing formal sales courses to reflect changes in recruiting doctrine. Analyzed sales reports which identified training opportunities that turned into action. Spearheaded the training and development of the sales force across the entire midwest, resulting in the 9th district being the top district year over year.

Directly responsible for the training and development of the recruiting force and leadership of the command. Conducted extensive sales training and coaching for a force of 60 plus Marines, which led to Recruiting Station Des Moines being named the top recruiting headquarters in the entire midwest year over year.