Providing consulting ISO and cyber security services to the financial sector and other regulated industries.

Leading a metrics program to identify, track and report Key Risk and Performance Indicators across tax operations serving Investment, Commercial and Consumer Banks. - Directed the development and implementation of automated metrics dashboard to provide operational insights to executive management levels.

Contributed to the Tax Operations and Oversight leadership team to develop and manage metrics, risk controls, budget and governance practices for three operations groups performing tax reporting for the Bank.* Established and implemented analytics to gauge performance during tax compliance events and operations.* Communicated compliance requirements, metrics and issues through governance forums across JPMC Consumer and Community Banking businesses.* Managed a $18MM annual budget.* Led the development and maintenance of Process Maps with associated risks and controls to ensure constant audit readiness.

Executed as Program Manager leading an enterprise-wide process improvement project covering Sworn Documents in response to regulatory requirements. Met all milestones within the committed timeframes and passed executive committee review and audit validations. * Developed the Banks response to the Office of the Comptroller of the Currency (OCC), participated in policy revisions and subsequently established programs to meet the regulatory milestones.* Impacted all lines of business and corporate functions through revision and implementation of improved Sworn Documents procedures – covered over 200 functional areas and execution of 2,600 document types.* Collaborated with IT Workstream to develop supporting technology platform by developing business requirements and championed the platform integration into every line of business.* Developed and implemented a sustainable Sworn Documents process integrating a centralized operations group with risk and control functions as well as, oversight committees.

Served as Business Support Manager responsible for Confirmations, Currency Transaction Reporting and Tax Reporting & Withholding Services lines of business in a global environment. Focused on process improvement, project management, financial planning and control, information ownership, vendor and risk management. * Managed project to replace of Tax Reporting and Currency Transaction Reporting technology platforms to save $5MM, improved customer experience and robust control environment. * Managed the Bank One/JPMC merger analysis, recommendation and integration for tax reporting, withholding remittance and IRS compliance. Advocated for the subsequently adopted centralized tax reporting model.