Mark Baryol, Pmp Email & Phone Number

Jersey City, Nj, Us

Brentwood, Us

• Led a $5MM project to transition VitalChek's Disaster Recovery environment, which supports public sector government agencies, from physical server and network infrastructure in a datacenter to cloud-based infrastructure in Microsoft Azure.• Managed six new customer implementation projects with an average contract value of $1.5MM each.• Strategic Resource Planning for operations and projects across Sales and Development for 2023 and 2024.• Initiated the use of contingency estimation based on risk and uncertainty, which produced more accurate estimates and project forecasts.

Tampa, Florida, Us

• Led a team of Product Managers, Solution Architects, and software engineers to build a new phishing email analyzer service from scratch, from ideation to deployment.o Expected revenue for the first 12 months of the service was over $5MM. www.reliaquest.com/platform/phishing-analyzer.• Completed a project to improve query efficiency that resulted in 10x improved query speed.• As part of the Project Management Office (PMO) I created and revised processes for business-critical functions:o Collaborated with QA manager and created a comprehensive testing framework to improve quality control throughout the software development life cycle.o Developed processes for 24 x 7 production issue triage and remediation.o Championed the use of SMART goals in projects, leading to better project success rate.• Ran a project that successfully delivered a new application home page experience for GreyMatter, a SaaS Cyber Security platform.• Led a cross-functional, multi-department team on a project to add global regional instances of ServiceNow to ensure compliance with customer regional data retention expectations.• Ran projects and coached teams on Agile Scrum methodologies. • Dev teams worked with Javascript, React, and Python, on infrastructure built in Amazon Web Services.

Cedar Falls, Ia, Us

• Promoted to Senior Project Manager Team Lead with direct reports from the PM team.• Led teams on large custom software development and eCommerce projects with ERP, CRM, tax, shipping, and other custom integrations.• Lead for company adoption of Jira and Confluence as core project toolset. o Responsible for process documentation and training of PM, Development, Design, and Digital Marketing Teams.o Resulted in better project consistency with fewer defects.• Assisted the Sales team with new opportunities, winning over $2MM in new sales opportunities.• Led projects utilizing Agile Scrum, Kanban, and hybrid methodologies. • Dev teams utilized .Net and Javascript, with infrastructure both on-premise as well as in Microsoft Azure.• Trained team members on Three-Point Estimation and utilizing the PERT formula to produce more accurate Level of Effort estimates, even when tasks had high uncertainty or risk.

Denver, Colorado, Us

• Promoted to PM Lead with direct reports on the PM team.• As a leader in the PMO I collaborated with department Directors on the development of standardized Project Management processes.o Trained teams on the new processes enabling consistent delivery of projects.

Denver, Colorado, Us

• PM for Aon’s Health & Benefits organization project to develop a Headless CMS. The successfully delivered applications interfaced with the client’s internal systems to completely revamp their employee healthcare enrollment application. The new enrollment site was delivered on time and $70K under budget.• Took over a struggling project and was able to work with my internal team and the client to clearly define expectations. The client had multiple new stakeholders join the project which required increased communication and maintaining clear objectives. This increased client satisfaction dramatically and the client requested an additional project for another site.• Led projects utilizing Agile Scrum, Kanban, and hybrid methodologies. Dev teams utilized .Net and Javascript, with infrastructure both on-premise as well as in Microsoft Azure.

Woodbury, New York, Us

• Led project to develop German and English e-commerce platform sites for Xylem, a multi-national water technology company. The company is a conglomerate of companies throughout Europe, and the project encompassed developing individual sites for each of their brands in both languages. • Ran multiple projects for AARP that included the development of a new main site which launched at the end of 2017, as well as multiple sub-sites.• Led initiative to standardize Project Management methodology with Agile Scrum, resulting in increased consistency of project delivery.• Initiated the use of Confluence for centralized project documentation and collaboration, resulting in better knowledge sharing and a reduction in the time to complete projects.

Sacramento, California, Us

• Direct management of both the Service Desk and Professional Services teams.o Standardized Project Management processes enabling consistent delivery of projects on time and within 10% of budget.o Dramatically improved Service Desk CSAT scores to 99% (from 87%) by focusing the team on KPIs. Trained all engineers in Impact Learning Systems’ “Get to the HEART of Customer Service”.o Created and led a national bi-monthly Tech Forum.o During my time as the manager of the Helpdesk and Professional Services teams the company was awarded Sacramento Business Journal’s Best Places to Work (2016)• Designed a new fully redundant server and network infrastructure for the online course department of the San Mateo school district. Then led the project to implement the new infrastructure, which consisted of identical server clusters, switches, and firewalls in both a datacenter production environment, and a development environment in their office. o Performance exceeded expectations and the project was delivered on time and budget despite a very tight schedule as the infrastructure had to be up and running in time for a new school year.• Successfully delivered major projects including:o Server Cluster Implementations.o Exchange and SQL Server Migrations.o Backup and Business Continuity System Implementations.o Cloud Service Deployments in AWS and Microsoft Azure.o ERP and other software rollouts.

Dallas, Tx, Us

• Tier 3 support department interfacing directly with Development handling issues escalated from global Level 2 Service Desks. • Team lead for Linux VPN client and Linux VPN endpoint device.• Team Lead for 5 year project to merge legacy frame relay / ATM network with IP network.

Armonk, New York, Ny, Us

• Technical team lead for first and second tier departments. • Team lead for Swift Action Team (SWAT) responsible for driving critical outages to resolution.• Documented procedures and handled scheduling for the SWAT team.• Broadband technical team lead.

Bachelor Of Science, Management Information Systems

High School Diploma