Mark Basham Email & Phone Number

• Manage multiple programs concurrently
• Maintain overall client satisfaction
• Manage client relationship and becomes an extension of the client’s E2E business
• Clear understanding of client’s marketing and business goals
• Collaborate with the functional teams on website, call center, fulfillment, credit, and IT operations and process improvements
• Drive action plans associated with client initiatives

Dallas/Fort Worth Area

• Day-to-day contact ensuring all contractual elements of the SOW are being performed
• Updated client data and providing data functional areas by presenting data that is usable, accurate, descriptive and timely so that it may be most efficiently utilized
• Managed financial performance by updating the P&L, creating and submitting invoices to Accounts Payable monthly, managing Accounts Receivable with the client, and communicating projected revenue shifts internally
• Managed client… Show more
• Managed client expectations through proactive communication
• Lead, trained, and coached others through the recognition of expertise within the area of practice Show less

Dallas/Fort Worth Area

Pinnacle is a staffing and managed services firm that recruits and manages contingent labor for a broad variety of Fortune 500 and public sector clients. The firm’s services include staff augmentation, supplier management, payrolling, vendor management solutions and independent contractor (IC) compliance.In 2011, Pinnacle was ranked the.

• Developed branch operational plans to improve customer experience, increase profits, and increase growth of branch fleet
• Managed P&L statements to improve overall profit
• Developed and trained employees into management positions
• Oversaw fleet to maximize customer selection while controlling cost of inventory
• Negotiated standard operating procedure agreements with new accounts
• Continuous sales and customer service training with branch employees

• Responsible for overseeing daily operations of three branches including managing income, expenses, sales, profits, employees, customer service and marketing
• Supervise a minimum of five employees on a daily basis including counter employees, service agents, customer service representatives, and drivers.
• Held responsible for multiple daily tasks including handling and receipting of payments, vehicle maintenance, collecting and calling for payments from customers and business partners,… Show more
• Held responsible for multiple daily tasks including handling and receipting of payments, vehicle maintenance, collecting and calling for payments from customers and business partners, working a branch account.
• Responsible for development and training of branch employees and interns in sales, leadership and outstanding customer service.
• Lead branch operations when Branch Rental Manager is out of office. Show less

• Learned how branch operations were performed and organized
• Learned the importance of selling, using a “yes” mentality, increasing profits, reducing costs and marketing
• Provide marketing and sales calls to independent insurance agencies, body shops, and corporate accounts

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Activities and Societies: Pi Kappa Alpha Fraternity

Mba

Education record