Mark Basham Email and Phone Number
š WHAT I DOCollaborative, analytical, and committed customer success manager with 10+ years of progressive customer service management experience, leveraging business intelligence and consulting skills to maximize client value from solutions offered. Currently manage 6 analysts to support 10 accounts worth $29M in ARR.ā¤ļøāš„ WHY I DO ITI seek to help individuals and organizations unlock value from existing technology investments by educating them on improving product adoption to achieve business goals.š WHAT SETS ME APART FROM OTHERSā
Leadership: I take charge of programs that grow high-performing talent capabilities and efficiency via training and coaching.ā
Strategy: I translate vision into business cases and actionable plans that enable clients to maximize product value realization.ā
Communication: I improve engagement to create meaningful business relationships that increase customer retention.ā
Learning Agility: I utilize independent learning to gain process and system knowledge to accelerate client goal attainment.ā
Critical Analysis: I leverage analytics and innovation for problem-solving and business process improvement to work smarter.š ACHIEVEMENTSā
Improved customer satisfaction 12% by deploying new customer engagement strategy.ā
Increased client sales 300%+ by driving adoption of underutilized product capabilities. ā
Streamlined analyst productivity 10-20% for scale by using lean to implement numerous workflows and automation. š„WHAT OTHERS SAY ABOUT MEā
Patientā
Thirst for knowledgeā
Innovativeā
Positive attitudeā
Expert resourceā
Team playerā
Excellent trainerā
Energeticā MY CORE COMPETENCIESBusiness Operations | Finance | Customer Support | Agile | Upsell/Cross-sell | Purchasing | Back Office Business Processes Accounting Software (Oracle JD Edwards EnterpriseOne, QuickBooks) CRM Software (Salesforce, Hubspot) Project Management Software (Jira, Asana, Notion)eCommerce & ERP Software (Certinia
Pfs
View- Employees:
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Client Services ManagerPfs Jun 2021 - Presentā¢ Manage multiple programs concurrentlyā¢ Maintain overall client satisfactionā¢ Manage client relationship and becomes an extension of the clientās E2E business ā¢ Clear understanding of clientās marketing and business goalsā¢ Collaborate with the functional teams on website, call center, fulfillment, credit, and IT operations and process improvementsā¢ Drive action plans associated with client initiativesā¢ Conduct regular analysis of programs to identify businessā¦ Show more ā¢ Manage multiple programs concurrentlyā¢ Maintain overall client satisfactionā¢ Manage client relationship and becomes an extension of the clientās E2E business ā¢ Clear understanding of clientās marketing and business goalsā¢ Collaborate with the functional teams on website, call center, fulfillment, credit, and IT operations and process improvementsā¢ Drive action plans associated with client initiativesā¢ Conduct regular analysis of programs to identify business opportunities and marketing initiativesā¢ Own both internal and external communicationsā¢ P&L responsibility for the business Show less
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Senior AnalystPfs - A Pfsweb, Inc. Brand Feb 2014 - Jun 2021Dallas/Fort Worth Areaā¢ Day-to-day contact ensuring all contractual elements of the SOW are being performedā¢ Updated client data and providing data functional areas by presenting data that is usable, accurate, descriptive and timely so that it may be most efficiently utilizedā¢ Managed financial performance by updating the P&L, creating and submitting invoices to Accounts Payable monthly, managing Accounts Receivable with the client, and communicating projected revenue shifts internallyā¢ Managed clientā¦ Show more ā¢ Day-to-day contact ensuring all contractual elements of the SOW are being performedā¢ Updated client data and providing data functional areas by presenting data that is usable, accurate, descriptive and timely so that it may be most efficiently utilizedā¢ Managed financial performance by updating the P&L, creating and submitting invoices to Accounts Payable monthly, managing Accounts Receivable with the client, and communicating projected revenue shifts internallyā¢ Managed client expectations through proactive communicationā¢ Lead, trained, and coached others through the recognition of expertise within the area of practice Show less
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RecruiterPinnacle Technical Resources Dec 2012 - Oct 2013Dallas/Fort Worth AreaPinnacle is a staffing and managed services firm that recruits and manages contingent labor for a broad variety of Fortune 500 and public sector clients. The firmās services include staff augmentation, supplier management, payrolling, vendor management solutions and independent contractor (IC) compliance.In 2011, Pinnacle was ranked the third-fastest-growing staffing firm in the United States by Staffing Industry Analysts and honored as the country's top minority-owned firm by theā¦ Show more Pinnacle is a staffing and managed services firm that recruits and manages contingent labor for a broad variety of Fortune 500 and public sector clients. The firmās services include staff augmentation, supplier management, payrolling, vendor management solutions and independent contractor (IC) compliance.In 2011, Pinnacle was ranked the third-fastest-growing staffing firm in the United States by Staffing Industry Analysts and honored as the country's top minority-owned firm by the National Minority Supplier Development Council (NMSDC). For more information, visit us at http://www.Pinnacle1.com. Show less -
Branch ManagerEnterprise Rent-A-Car Nov 2008 - Jul 2012ā¢ Developed branch operational plans to improve customer experience, increase profits, and increase growth of branch fleetā¢ Managed P&L statements to improve overall profitā¢ Developed and trained employees into management positionsā¢ Oversaw fleet to maximize customer selection while controlling cost of inventory ā¢ Negotiated standard operating procedure agreements with new accountsā¢ Continuous sales and customer service training with branch employeesā¢ Cold calls to localā¦ Show more ā¢ Developed branch operational plans to improve customer experience, increase profits, and increase growth of branch fleetā¢ Managed P&L statements to improve overall profitā¢ Developed and trained employees into management positionsā¢ Oversaw fleet to maximize customer selection while controlling cost of inventory ā¢ Negotiated standard operating procedure agreements with new accountsā¢ Continuous sales and customer service training with branch employeesā¢ Cold calls to local businesses to increase corporate businessā¢ Compiled weekly reports to District Manager on branch performanceā¢ Managed branch account receivables each month to ensure payments receivedā¢ Created employee schedule monthly Show less -
Assistant ManagerEnterprise Rent-A-Car Jun 2007 - Nov 2008ā¢ Responsible for overseeing daily operations of three branches including managing income, expenses, sales, profits, employees, customer service and marketingā¢ Supervise a minimum of five employees on a daily basis including counter employees, service agents, customer service representatives, and drivers.ā¢ Held responsible for multiple daily tasks including handling and receipting of payments, vehicle maintenance, collecting and calling for payments from customers and business partners,ā¦ Show more ā¢ Responsible for overseeing daily operations of three branches including managing income, expenses, sales, profits, employees, customer service and marketingā¢ Supervise a minimum of five employees on a daily basis including counter employees, service agents, customer service representatives, and drivers.ā¢ Held responsible for multiple daily tasks including handling and receipting of payments, vehicle maintenance, collecting and calling for payments from customers and business partners, working a branch account receivables list, and marketing our business to neighboring companiesā¢ Responsible for development and training of branch employees and interns in sales, leadership and outstanding customer service. ā¢ Lead branch operations when Branch Rental Manager is out of office. Show less
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Management Trainee/Management AssistantEnterprise Rent-A-Car Jan 2006 - Jun 2007ā¢ Learned how branch operations were performed and organizedā¢ Learned the importance of selling, using a āyesā mentality, increasing profits, reducing costs and marketingā¢ Provide marketing and sales calls to independent insurance agencies, body shops, and corporate accounts
Mark Basham Education Details
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Business Administration And Management, General
Frequently Asked Questions about Mark Basham
What company does Mark Basham work for?
Mark Basham works for Pfs
What is Mark Basham's role at the current company?
Mark Basham's current role is Customer Success Manager š Adaptable Client Services Leader and Key Account Manager Consulting, Coaching, and Problem-Solving to Continuously Improve Customer Experience and Product Adoption for Revenue Growth.
What schools did Mark Basham attend?
Mark Basham attended Texas Tech University - Rawls College Of Business, Texas Tech University - Rawls College Of Business, Bishop Lynch High School.
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