Mark Batchellier Email & Phone Number

My role as Application Team Manager is to look after, and grow, the team of application engineers. My department is responsible for:-• a quicker reaction time to customer development requests• the communication channel between our customers and R&D• a level above what the Support team can offer but still in a customer facing environment• Commercial value of bespoke development work identified by Management team

High Wycombe

Skillweb is a privately owned, UK-based business that provides technology solutions to manage mobile workforces and track the movement of goods. Based on a SAAS Cloud software and mobile device package.Operations Manager Oct 2013 to PresentAfter 18 months, and due to the success I had brought to my initial role, I was promoted to Operations manager. In addition to the responsibilities described below, I am now responsible for the line management of the Development, Support and Testing staff. Along with Pre-sales support for our sales team, post implementation support/training and customer facing documentation. my main achievements were: -• The integration of the separate departments into one efficient and productive department• Implementation of Support, Development and Admin processes • Implementation of various systems to give the management team visibility of our KPI’s• Definition and Project Management of all technical, and other, projects• Introduced and manage a CRM system to SkillwebProject Manager March 2011 to Sept 2013My original role was to project manage the development and integration of the Skillweb software into our customers; both in the UK and Asia. There were two specific large projects that were falling well behind schedule and over budget. In my first 6 months I turned these ‘round by introducing new internal Hybrid Project Management/Business Analysis processes and better communication with our customers.

Europe

Sciemetric has perfected the industrial application of electronic signature analysis technology, a powerful tool for understanding manufacturing process behaviour and detecting defects that were previously thought to be undetectable while also helping pinpoint root causes of manufacturing defects. The company's products include proprietary software, using mathematical algorithms in combination with statistics to detect, manage and avoid defects in real time on machining and assembly lines.Working with customers throughout Europe, such as Ford Motor Company and Hewlett PackardAs the Project manager/Business Analyst I am the single point of contact for all Sciemetric customers and Partners within Europe; my main responsibilities being:-• Liaise with customers/partners for product development• Specification of equipment required from customer requirements documents.• Implementation of the Sciemetric System into the customer production lines• Customisation of our products to meet the customer requirements• On-going support of Sciemetric equipment on customer sites

Birmingham, United Kingdom

Trans-aXion provides an integrated web based system for express transport companies. This system replaces manual tasks and improves the information flow to staff and customers. The solution applies to transport companies of any size. The products within the suite give access to a complete end to end solution – from order entry, order processing, production, POD and finally billing.Working in accounts such as Parcel Force, Pallet Force and Palletways.My main achievements at TransAxion were to:-• Define and Project manage the development and implementation of the system to several large customers• Support these customers with training and problem solving• Creating support procedures for the TransAxion• Creating a usable demo/training system for our product

Farnborough

Qualcomm specialises in fleet management systems for the transport industry. This involves installing PC networks at each customer depot and hand held devices in each truck, with a wireless communication medium and GPS positioning if required. We also supply software to make reports from the information obtained from the vehicle computer, and integrate it into the customers own software systems.Dealing with major accounts such as Safeway Stores, Christian Salvesen and Morrisons PLC along with numerous other smaller accounts in the transport and logistics sector.After some internal changes I become a Project/Account Manager, to be the single point of contact for the UK customers. To make sure they stayed customers and increased their business with Qualcomm. During this period I:-• Project Managed the complete specification and implementation of our system in UK• Product Managed the development and release of a new hand held tracking system• Specified and implemented a complete CRM system for our Europe wide organisation• Demonstrated and presented the system to potential customers or partners• Wrote User manuals and procedures for internal and external use• Developed and run training courses for customers and internal staff• Liased with partners for implementing their products into our solutionMy initial responsibilities as Technical Support Manager were to: -• Manage the support department• Implement the complete system at our customers premises – Project Management• Support of the system once it has been commissioned and accepted by the customer• Keep track of all equipment for warranty claims and service level agreements.• Budget control for the department, including training and resources.• Stock control and quality control of all new and repaired equipment• Reporting statistics and trends to the senior management team• Follow up customers ‘complaints’, or requests for change to our products

Slough, United Kingdom

The company specialises in providing a complete service to major clients, and was the second largest 3rd party maintenance company in the UK. I was moved to head office after 5 years on this site as a Regional manager, with responsibilities for: • Managing our Southwest region• Manage 24/7 call centre• Account management of the companies largest customer (IBM)• Producing stats for the technical manager on the areas performance, and each engineer• Making sure all calls were responded to and fixed within the S.L.A.My initial responsibilities were: -• Site engineer for a major customer (British Telecom)• First/second line support to end users on all no core BT products• Work to the company procedures as laid out by ISO9002• Stock control of spares for my area

Thame

Computer repair centre was a third party maintenance company and part of the MEMEC group, our role was to support the equipment sold by the other companies within the group.I was the promoted to a Customer service engineer, with responsibility for:-• Repair of equipment on site• Technical support to our new engineers• Technical support to the group sales force at demos etc• Technical support to end users and OEMsMy initial responsibilities as a “goods in tester” and work shop technician were:-• Check and test of all new equipment supplied to the group.• Repair to component level the equipment in our workshop, this included work in a clean air room• Attend college and pass my courses

Bachelor Of Science (Bsc), Information Technology

2002 Certificate in Business Management (Open University) 2004 Professional Diploma in management (Open University) 2005 BSc IT.

Education record

7 GCE "O" Level passes, Grade C or above in:- Maths English Computer Studies Physics Chemistry Biology Geography