Mark Bean Email & Phone Number

1259 Seaboard Industrial Blvd Nw Atlanta, Ga 30318

Atanta Georgia

Contact person to coordinate and ensure resolution of IT support issues for the Georgia Pacific CEO and direct reports.• Accountable for customer service and timely resolution for the clients while managing the customer expectations.• Work with the businesses to identify solutions for current and future computing needs.• Participate in support client meetings as needed.• Educate clients on Call Center Service procedures, Wireless services, Asset management guidelines, and Deskside Service catalog.• Monitor team’s workload, coordinate and oversee all team-wide tasks and projects. Be the 1st level escalation point for the team members• Ensure coverage for out of office scheduling.• Mentor and promote growth of team members by encouraging and enabling the team members to accept added responsibilities for projects and tasks. • Assist with training and building confidence in areas of inexperience.• Assume personal responsibility to understand and perform the duties required to be compliant with the laws, regulations, standards, policies, and procedures applicable to my role.• Install, configuration and troubleshooting experience with Microsoft Windows NT, Windows 95, 98, XP, 7, and 8 operating systems. Currently testing Windows 10.• Install configuration and support of Microsoft Office suites, Project, Visio, and Publisher. MacAfee Endpoint Encryption (MEE) and Antivirus. Adobe Acrobat and Reader. Active Directory management.• Support of remote access with Cisco AnyConnect VPN, Neoteris, and Instant Virtual Extranet mybizportal. Remote control with Microsoft Remote Desktop Connection, SCCM, Junos Pulse, and Teamviewer. • Business continuity planning and support of practice exercises.• Developed and implemented an off- site support service along with a loaner laptop program.

Atanta Georgia

Sr. Client Technologies Tech – Team Lead• • Contact person to coordinate and ensure resolution of IT support issues for the Georgia Pacific CEO and direct reports.• Accountable for customer service and timely resolution for the clients while managing the customer expectations.• Work with the businesses to identify solutions for current and future computing needs.• Participate in support client meetings as needed.• Educate clients on Call Center Service procedures, Wireless services, Asset management guidelines, and Deskside Service catalog.• Monitor team’s workload, coordinate and oversee all team-wide tasks and projects. Be the 1st level escalation point for the team members• Ensure coverage for out of office scheduling.• Mentor and promote growth of team members by encouraging and enabling the team members to accept added responsibilities for projects and tasks. • Assist with training and building confidence in areas of inexperience.• Assume personal responsibility to understand and perform the duties required to be compliant with the laws, regulations, standards, policies, and procedures applicable to my role.• Install, configuration and troubleshooting experience with Microsoft Windows NT, Windows 95, 98, XP, 7, and 8 operating systems. Currently testing Windows 10.• Install configuration and support of Microsoft Office suites, Project, Visio, and Publisher. MacAfee Endpoint Encryption (MEE) and Antivirus. Adobe Acrobat and Reader. Active Directory management.• Support of remote access with Cisco AnyConnect VPN, Neoteris, and Instant Virtual Extranet mybizportal. Remote control with Microsoft Remote Desktop Connection, SCCM, Junos Pulse, and Teamviewer. • Business continuity planning and support of practice exercises.• Developed and implemented an off- site support service along with a loaner laptop program.

Greater Atlanta Area

• Peer mentoring and second level support of specialized HR applications• Desk side representative for Customer Experience Lifecycle service team• Coordinated the desk side responsibilities and communications to the clients for annual power shutdown.• Active Directory maintenance of computer and permission group accounts• Over saw the implementation of the Customer Solutions “Work From Home Project”

Greater Atlanta Area

• Responsible for installation and administration of Windows peer-to-peer, NT 4.0 and NT Small Business Server networks. Including internet connectivity and Exchange. • Provide support for existing clients who are experiencing hardware and software technical errors. Build, configure and install custom PC’s to client specifications. • Installation, termination and testing of CAT3 and CAT5 network Cabling. • Installation, termination and testing of Fiber Optic cable.• Other responsibilities included preparation and presentation of RFP’s, finalize and prepare documentation manuals and required follow-up reports.

Aas Computer Electronics, Computer Electronics

Two-Year Certificate