· Support for upgrades, Microsoft updates, system optimization and resolving Windows errors for Microsoft Windows 98, 2000, XP and Windows Vista.· Microsoft Office support for Word, Excel, PowerPoint and Publisher, as well as optimization with Adobe Reader for Printer Support.· PC and laptop hardware support for peripheral device connections and driver updates.· PC hardware support for system RAM, hard drive, CD/ DVD Drive and modem upgrades.; · Removal of virus programs and spyware/ malware with updates to virus definitions, offering free antivirus tools. · Configuration and setup of various hardware, software and LAN/ WAN networks for home office and small businesses. Software Management Consultants (SMCI)· Gathering information from partner and public websites to provide content for Industry-centric Knowledge Sharing Communities.· Gathering vendor names, contact information and services provided for Industry vendor directories.

● Member of the Identity Access Management team● Responding to Service Hub requests and incidents regarding account access for employees, vendors, contractors and care providers● Daily use of Active Directory, SafeNetMobilePASS, Azure MFA, GlobalProtect VPN, Lawson Security access provisioning, Cerner including Cerner Mobile Access and ePrescribe, Innovaccer access provisioning, and Microsoft Office including Outlook, Word, Excel, OneNote, SharePoint, Microsoft Teams and Skype● Working with support teams in Clinical application support, Desktop support, among others to address each individual's needs

● Work from home phone-based support for Ring customers and installers, working from a Mac Mini desktop● Provide end user support of Ring equipment, including installation and problem resolution, supporting end-users with iPhone, iPad, Android, Windows 10 and Mac Desktop platforms● Ring account permissions support, including verifying account security and performing password reset

Contract with HCL/ NXP for Deskside Support.Update eligible users to Windows 7 64-bit image, including profile transfer, Active Directory access and database managementProcessing tickets in Freescale ticket system.Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, replacing defective components when necessary; experienced with all Microsoft operating systems, Active Directory and associated applications.

Maintenance and upgrade planning for Windows Server and Windows 7 workstation computers in park and corporate offices.Server and workstation troubleshooting for corporate and park units, including swap of upgraded Windows 7 deployment workstations for Windows XP units.Cleaning up Windows and updating Windows and antivirus for Computer lab workstations.RV Reservation Software troubleshooting and deployment of upgrade on server and client computers.Assist Activity Office with day-to-day operational functions including badge engraving, audio/video setup for presentations and entertainment.

1 month contract for HCL/ Freescale for Desktop and Laptop Refresh project, updating eligible users to Windows 7 64-bit image, including profile transfer, Active Directory access and database management, and processing tickets in Freescale ticket system.

Customer Service and Technical Support Specialist for Dish Network customers, working in the Call Center in the Phoenix.

Providing mobile computer support for residential and business customers.

Bank branch and financial office break/ fix technician for workstations and printers.Bank server, printer and workstation hardware refresh projects for technology and financial clients.

· Html content construction in Dreamweaver.· Final quality control check for support system knowledge database content through ServiceWare.· Publication of ServiceWare usage reports and team performance metric reports through the team SharePoint portal.

· Call Center Systems Support as part of the Sales Force Automation team. · Tracking support needs and trends through Remedy ticketing system. · Supporting multiple skill sets to assist the customer base and the business needs presented. · Continued software support for proprietary systems and Windows-based software.

Contracted to Countrywide Home Loans for the following: · Software support for loan origination software and other sales tools. · Logistical and technical support for software training. · Technical assistance for corporate Windows 2000 laptop users.

· Provided support to SBC Yahoo DSL Internet Service Provider users. · Provided technical support to Microsoft Windows customers for Windows 95, Windows 98 and Windows XP. · Contributed support documentation to Microsoft's internal and public Knowledge Bases.

· Provided support to SBC Yahoo DSL Internet Service Provider users. · Provided technical support to Microsoft Windows customers for Windows 95, Windows 98 and Windows XP. · Contributed support documentation to Microsoft's internal and public Knowledge Bases.

· Provided customers with copy assistance, graphic design and finishing. · Worked with PC-based and Apple Macintosh systems to produce the best end product for clients. · Worked with the production team to meet customer timelines and exceed expectations.

· Worked with radio station staff to provide quality on-air content to listeners. · Operated on-air equipment to supply live music and announcements. · Contributed to Production department projects to supply promotional and programming product to clients.

· Produced commercials and corporate videos including non-profit organizations and advertising firms. · Assisted the Vice President of Marketing with multimedia presentations and video news releases.