Mark Beatty Email & Phone Number

New York, New York, Us

- Director of UNICEF's single global shared services responsible for over $5 billion in shared services, including invoice processing, payments, Payroll, HR administration, Master Data Management and IT customer support services to all of UNICEF's 13,000 staff in over 300 headquarters and field office locations in 190 countries worldwide- Drive a vision of innovation and best in class shared services competitive with private and public sectors to improve UNICEF's programme mission focus, reduce costs, improve transaction quality and reduce organizational risks globally- Implement leading service level performance, productivity and customer service targets- Cultivate a culture of continuous business improvement and technology innovation to drive business modernization and efficiency throughout the organization- Create a center for global conferences, global learning and remote training with core training designers and the latest IT conferencing technology- Pilot and implement the latest innovative ideas with regard to HR management of resources including a culture of innovation, training, international experience, performance management, and work-life balance in a stimulating workplace environment to develop staff for further careers throughout the international organization or in the shared services industry- Implement robust quality assurance and support strong fraud and risk management throughout the organization- Act as UNICEF's Ambassador to the Hungarian Government managing UNICEF's relationship with senior Government Officials, including operational and policy partnerships- Lead workforce transformation and execution of a phased implementation plan with senior executive, including field office transition, communications, recruitment and training of all staff to reduce go-live risks while ensuring a high quality of service delivery throughout ramp-up- Recruit and train over 300 shared services staff in less than 9 months

New York, New York, Us

- Develop business case, engage senior executive and global management teams, staff associations and all stake holders to obtain executive director decision to establish a global shared services center through large scale global business transformation to drive greater effectiveness and efficiency in use of UNICEF's budget of over 5 billion dollars.- Provide strategic leadership for the implementation of the largest organizational change to UNICEF's business model in its over 70-year history to improve programme mission focus, reduce costs, improve quality and reduce organizational risks- Head $15 million project to implement global shared service center processing over $5 billion and serving over 13000 staff in 190 countries worldwide in 2 years- Strategically partner and engage the Office of the Executive Director, Regional Directors, and Division Directors, as well as the Global Staff Association, to plan and carry out a detailed GSSC transition preparation and rollout plan- Provide strategic leadership for organizational change management and communications across all staff throughout the organization, including visioning, strategic planning, organizational design, staff resizing, and HR impact mitigation strategy.- Lead team to design shared services center, secure budget, select country location, and conduct negotiations with host government- Design business processes, build IT tools, conduct facilities build-out, recruit staff and conduct global training in 12 months

New York, New York, Us

• Lead corporate off-shoring and shared services project initiative, including strategy formulation, business case development, project planning and implementation• Lead team to improve country office effectiveness and efficiency through office assessments and implementation of best practice business and shared services models• Support the design and implementation of multi-country shared services models• Provide strategic leadership and manage resources responsible for business simplification and technology solutions to drive efficiency and effectiveness throughout UNICEF at all levels• Ensure alignment of program operations with strategic business direction while retaining clear lines of authority and accountability within a risk management framework• Implement change management plan in close cooperation with Regional Offices, HQ Divisions, and IT. • Review the implementation of Performance Management systems to identify areas of improvement that will strengthen operational implementation and oversight• Provide advice and status to senior management on options for increased efficiency and effectiveness, as well as options for off-shoring and shared services centers

New York, New York, Us

• Managed over 60 staff and the resources required to implement complex $60 million SAP Enterprise Resource Plan (ERP) system for 300 offices in 145 countries and 11,000 staff globally, including SAP modules for Grants, FM, Project Systems, CO, FI, MM, Warehouse Management, Asset Management, HR, Payroll, e-recruitment and CRM.• Provided leadership in the Programme and Change Management teams to implement the global ERP, Business Transformation, Dynamic Programme Planning, International Public Sector Accounting (IPSAS), Organizational Performance, IT infrastructure and other initiatives.• Built strong relationships and fostered teamwork among headquarters and country office teams• Led the strategic and tactical development, execution, evaluation and continuous improvement for the organization's vision, mission, strategies, and tactics related to this program of projects • Made weekly presentations and recommendations on project and risk management to UNICEF’s senior management steering committee chaired by the Deputy Executive Director• Achieved goals on budget in a high-pressure, complex, and time sensitive environment.• Worked closely with project managers for IPSAS, IT and other projects to ensure project dependencies addressed and overall objectives were achieved.• Provided leadership in the implementation of Global Training and Communications strategies• Monitored progress, issues and risks against plan and budget• Outsourced activities and managed commercial contracts worth several million dollars.• Implemented plan for user support, capacity building and project evaluation after go-live

New York, New York, Us

• Managed a staff of 25 and the resources required to implement SAP ERP project. • Developed business case, strategy, budget, timeline and staffing models for implementation.• Monitored progress, issues and risks against plan and keep Senior Management, advised on deviations from the plan and significant issues and propose remedial actions when required. • Coordinated business improvement and simplification in most programme & operational areas, including organization and facilitation of global workshops to redesign business practices to maximize efficiency and effectiveness gains through the creative use of the ERP. • Provided leadership in Change Management to implement the ERP, International Public Sector Accounting, Organizational Performance, Dynamic Programming, IT infrastructure and other UNICEF initiatives.• Developed plan for the support of users during initial rollout and long-term operation of ERP.  Assisted in development of rollout strategy and plan with Field Deployment Manager Group Liaised with UNICEF’s Business Continuity project to ensure proper field business measures are in place. Liaised with Staff Capacity Building / Communications Lead to provide training to all UNICEF locations worldwide

New York, New York, Us

 Responsible for SAP programming, SAP Basis, corporate systems integration, database & data administration, and global end-user support for HQ SAP and Field ERP Systems.

New York, New York, Us

 Responsible for several lines of IT business, and over 50 staff and consultants, formerly managed by two section heads, including field ERP applications development, corporate systems integration, database administration, data administration, Quality Assurance and global end-user support. Led over 10 global rollouts of multi-million dollar ERP system, on time and under budget, to over 200 locations in 165 countries worldwide in close partnership with all business division directors and country representatives. Implemented new tools and better processes within the system development life-cycle to improve development, documentation, efficiency and quality of our applications and interfaces Responsible for IT Quality Assurance of global ERP applications, SAP, IT infrastructure platforms Managed corporate IT systems integration for SAP, ProMS, and other corporate applications as well as the development of business to business integration with strategic vendors

New York, New York, Us

 Managed 20 staff and consultants responsible for systems integration, comprising applications development, corporate systems QA and testing, database administration, corporate data administration and organizational business analysis/re-engineering.  Responsible for the integration of the SAP Finance and Logistics system (SAP/Oracle) with the UN-IMIS human resources/payroll application (Sybase) and the ProMS global field office system amongst other legacy systems. Managed Enterprise Management System project

New York, New York, Us

 Managed the Enterprise Management System project, of $10 million, to implement recognized IT best practices (ITIL - IT Infrastructure Library) by re-engineering and restructuring global IT Infrastructure, Operations, Architecture, Applications, and Customer Support to transform the IT function into a global service organization. Managed the evaluation of and contract negotiations for complex systems solutions, such as SAP’s $16 million Finance/Logistics system and SAP’s HR/Payroll system, providing detailed gap and risk analyses.  Re-engineered, simplified and aligned business processes for headquarters and field offices.

New York, New York, Us

 Managed section responsible for the global acquisition of all information technology and wide area network services in 165 countries worldwide valued at more than $20 million annually. Introduced new management techniques, which increased productivity by more than 200%.  Negotiated licensing agreements between UNICEF and other organizations including the International Olympic Committee to raise funds from corporate sponsorships.  Collaborated with countries throughout the world to develop management information strategies and implement new computer and communications network systemsChief (1997)Contracts and LogisticsUNICEF Country Office, Bangladesh Managed a staff of 10 in the Logistics Section of UNICEF’s second largest Country Offices and which was responsible for $25 million in contracts for information, printing, health, water, and education technologies.

New York, Ny, Us

 Collaborated with the Japanese and other foreign governments, as well as multinational companies in Asia, South America and Africa, to implement multimillion-dollar infrastructure projects in developing countries.

 Progressively more responsible positions in procurement, project management and sales with the Canadian Federal Government and in the private sector.

 Implemented modernized business processes, technology and sales programs

Executve Seminar Series, E-Commerce/Electronic Commerce

Mba, International Business

Mba, International Business

B. A. Sc., Industrial Engineering