Provide user support services for school administration and classrooms by performing first level PC maintenance and by troubleshooting network problems. Coordinate all efforts at the school level to address and resolve technical and network issues in coordination with Headquarters technical staff when necessary.Tier1 Support Manages user accounts and profiles for computer, alarm, voicemail and phone systems. • Troubleshoots reported problems and documents diagnostic steps for issues related to computers, periphery equipment, alarm, and phone systems. Conducts research to find solutions and implements the most appropriate solution. • Follows-up with internal customers to ensure that technical needs have been met. System Maintenance• Implements software and hardware releases, bug fixes and/or operational improvements as directed byHeadquarters staff. Re-images, cleans, and maintains computers. Makes repair or hardware replacement recommendations to the Director. • Performs server backup in accordance with enterprise backup policy and maintain application and curriculum software as directed by Headquarters staff.HQ Communications and Collaboration • Collaborates with Headquarters' IT Operations, Network Team, and/or third party service/warranty provider to restore services and correct core problems. • Assists Headquarters IT staff with enterprise wide project planning and implementations as needed.Curriculum Support• Provides technical/network support on the distribution of curriculum software images. Provide user training and assistance.Safety and Security (5%)• Performs safety and security and other technical duties as assigned (e.g. Security Systems, Disaster Recovery planning, etc.)• May supervise student workers or Federal Work Study employees performing similar work

• Complete documentation required to establish and maintain new accounts.• Review and complete consumer loan applications with customer.• Participate in selling and cross-selling bank products.• Assist the branch in meeting goals by generating new business through in- branch selling, outside calls, telemarketing and targeted direct mailing.