Mark Beech Email & Phone Number

• A technology consulting company that provides IT support/Integrated geospatial (GIS) & Salesforce solutions for Local/State/Federal/Commercial businesses. Manager focused on supporting C-suite initiatives & special.
• Decreased benefits premiums 6% & migrated to a new Life/Disability provider saving 2% as project manager of cross-departmental team that reviewed renewals
• Led migration of retirement plan to new carrier platform and brokerage fiduciary optimizing employee returns
• Utilized DocuSign to ensure PHI/PII security compliance for new hire onboarding
• Ensured State/Federal labor law compliance in employee threshold/pay transparency/salary ranges/remote worker regulations/termination-lay off regulations/EEO & hiring criteria
• Project Manager on 6-month HR Organizational Review to analyze all standard operational procedures and implemented proactive changes to streamline key processes, procedures and daily operations

• Leading Health Plan Administrative Services (TPA) and Centers of Excellence (COE) administrator offering comprehensive services for optimizing health benefits. Managed fully-remote Non-Clinical Centers of Excellence.
• Reduced abandoned call rate and call backs 15% by restructuring Virtual PBX routing and voicemail message monitoring process
• Established internal QA KPI audit process and behavior-based coaching to maintain client service levels of 95%
• Reduced training time 50% with updated hands-on-training and coaching methods
• Increased eDelivery of documents 100% by implementing DocuSign
• Project Manager implementing migration to AMEX virtual payment expert and Go program

Hudson, Ohio

• A start-up eCommerce business specializing in development of online product marketing and sales.Designed, developed, implemented, and managed all aspects starting an eCommerce business
• Developed initial eCommerce product research and development including eCommerce consulting and new program training completion
• Managed sourcing, vendors, inventory, and distribution
• Managed and organized marketplace platforms including Amazon, ebay and Walmart
• Oversaw Pay Per Click, PPC, marketing and Search Engine Optimization, SEO
• Created website design, development and content management utilizing GoDaddy and Shopify web hosting services

Mayfield Village, OH

• Provider of industrial automation and information technology specializing in architecture and software applications.Supervised remote / hybrid omni-channel customer care and contracts business units with 12 direct.
• Increased customer care business unit efficiency of chat response 25% by restructuring schedule allocation.
• Provided monthly audit of chat communications enhancing performance through positive feedback and coaching.
• Member of strategic internal team restructuring software services to full subscription-based agreements.

• Independent adjusting firm that provided call center services to large property-casualty insurance companies during catastrophic events and small insurance companies as their Customer Service Department.Managed call.
• Built a call center on time and on budget expanding a 6-month contract to 5-year agreement
• Member of corporate business development team responsible for marketing and developing new client services. Acquired 3 new clients and 1 new program that increased center revenue by $2,000,000
• Increased recruiting and onboarding capacity 75% by creating a just-in-time recruiting model for urgent catastrophe responses through partnership with Human Resources
• Decreased training time 50% by designing proprietary training simulation software
• Project manager who led the in-house development of Leadership Training program

Fairhope, AL

• A startup medical sales and marketing company specializing in providing third party sales and marketing solutions for small to medium size medical equipment and pharmacy company.
• Oversaw all initial startup company business development and setup including: company business plan, LLC and partnership organization, payroll and general ledger, taxes, facilities and equipment, technologies and.
• Collaborated with partners to identify new clients and managed all aspects of client relationships including: contract negotiations, product sales and market development, invoice processing, market research, sales.
• Collaborated with Partners to recruit and train Medical Sales Representatives to market client products along the Mississippi, Alabama and Florida gulf coast region. Managed daily sales operations along with a small.
• Drove performance and market penetration through company sales culture and incentive program along with other marketing exposure from trade shows, conferences and events to promote client products.

Mobile, AL

• An independent adjusting firm that provides catastrophe adjusting and call center support services to national insurance carriers.
• Implemented and managed Compliance department for insurance adjuster licensing nationwide. Responsible for monitoring 30,000+ adjuster licenses to ensure compliance in each state that Pilot Catastrophe Services, Inc..
• Increased licensing compliance efficiency from the old manual processes by utilizing the NAIC/NIPR national adjuster licensing database. Designed and developed proprietary software, “Pilot Adjuster Licensing System.
• Designed adjuster licensing webpage on company website to assist adjusters in obtaining and renewal of their adjuster licenses in multiple states.
• Provided daily management and oversight for 3 three full-time Compliance personnel and provided license compliance support for 5 remote facilities housing inside claims support with licensed adjusters.
• Directed and maintained relationships with 35+ State Departments of Insurance to ensure license compliance met state and local laws along with any federal regulation requirements for catastrophe management.

Bachelor Of Arts - Ba, Psychology

Master Of Arts - Ma, Communication-Organizational Management