Mark Behan Email & Phone Number

United Kingdom

Northern Ireland, United Kingdom

- Leading end-to-end service delivery operations globally for a major Global Hyperscaler customer in the Edge Cloud industry.- Building partnerships with key stakeholders across the client, OEM vendors and service providers (Cisco, Dell, NetApp, Juniper, HPE) and internal teams.- Led the engagement for a series of successful deployments, allowing the client to land deals in excess of $100m.- Solutioned and built a new and innovative Go-To-Market approach with the client, opening the… Show more - Leading end-to-end service delivery operations globally for a major Global Hyperscaler customer in the Edge Cloud industry.- Building partnerships with key stakeholders across the client, OEM vendors and service providers (Cisco, Dell, NetApp, Juniper, HPE) and internal teams.- Led the engagement for a series of successful deployments, allowing the client to land deals in excess of $100m.- Solutioned and built a new and innovative Go-To-Market approach with the client, opening the door to previously unreachable markets.- Tracking and reporting key metrics, and presenting shared business growth plans.- Conducting 360 degree Partnership Workshops to drive progress in key client focus areas.- Orchestrating project lifecycles from inception to completion, collaborating cross-functionally with sales, engineering, technical, and support teams.- Establishing and streamlining processes to optimise service delivery efficiency.- Generating monthly reports on program performance for internal stakeholders.- Collaborating with clients to develop dashboarding solutions for inventory, order status, and metrics reporting.- Maintaining strong client relationships, handling escalations, and resolving issues.- Leading a support team, providing guidance for continuous improvement and professional development.- Proactively identifying opportunities for further collaboration and service enhancements with the client.- Staying updated on industry trends and implementing relevant strategies to remain competitive and innovative.- Demonstrating flexibility in the service delivery approach and promptly addressing risk factors. Show less

Northern Ireland, United Kingdom

- Client Lead for a major Global Hyperscaler customer, overseeing end-to-end service delivery, including procurement, logistics, and invoicing.- Managing relationships with Global OEMs (Cisco, Dell, HPE, NetApp, Juniper), ensuring vendor performance through regular meetings.- Ensuring timely shipping to meet deployment deadlines and coordinating resources accordingly.- Presenting Quarterly Business Reviews and monthly Program updates to customers and internal stakeholders.-… Show more - Client Lead for a major Global Hyperscaler customer, overseeing end-to-end service delivery, including procurement, logistics, and invoicing.- Managing relationships with Global OEMs (Cisco, Dell, HPE, NetApp, Juniper), ensuring vendor performance through regular meetings.- Ensuring timely shipping to meet deployment deadlines and coordinating resources accordingly.- Presenting Quarterly Business Reviews and monthly Program updates to customers and internal stakeholders.- Successfully coordinating the execution of complex networking deployments globally, including remote project management.- Leading regular customer meetings to share supply chain updates.- Collaborating with the Business Intelligence team to develop reporting dashboards for customer experience improvement.- Overseeing trade compliance processes, facilitating importation into multiple complex countries.- Assisting in completing Statements of Work for global projects and onboarding new vendors and service providers. Show less

Northern Ireland, United Kingdom

Newry, Northern Ireland

Reading, United Kingdom

Reading, United Kingdom

Newtownmountkennedy, Co. Wicklow

Worked in a successful, fast-growing online retail business, with duties listed below.Proficient in the use of "Enterprise 7" Software, which was used to centrally handle Sales Orders, Stock Control and Purchase Orders.Stock Control / Purchasing duties:Purchasing standard and non-standard stock items,Liaising with suppliers and manufacturers to produce packaging items to customer specification,Maintaining stock at a sufficient level to guarantee next-day… Show more Worked in a successful, fast-growing online retail business, with duties listed below.Proficient in the use of "Enterprise 7" Software, which was used to centrally handle Sales Orders, Stock Control and Purchase Orders.Stock Control / Purchasing duties:Purchasing standard and non-standard stock items,Liaising with suppliers and manufacturers to produce packaging items to customer specification,Maintaining stock at a sufficient level to guarantee next-day delivery,Negotiating costs with manufacturers and suppliers,Responsible for processing import of goods from outside the E.U.,Placing regular purchase orders and identifying discrepancies after delivery.Warehousing duties:Picking, packing and dispatching orders for delivery on a next-day basis,Carrying out daily inventory counts,Arranging logistics and transport with hauliers and couriers,Warehouse tidying and organisation,Receiving weekly UK stock imports.Other duties:Answering inbound sales calls,Responding to customer enquiries and sending quotations,Carrying out sales calls for the creation of sales opportunities. Show less

Bachelor Of Arts (B.A.), French

Leaving Certificate