Foreign Exchange Trader with a proven track record and trade history

Develop effective job coachingCommunicate with support employees to understand their goals and ambitionsAssist employees to discover and overcome their personal barriers and set goalsAssess the strengths of individuals and teach them to use them effectivelyGuide employees in learning to complete job tasksHelp in the development of motivation and skills

Research and resolve credit card terminal issues and questions from our merchants and our Independent Sales Representatives.Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerImprove terminal performance by identifying problems; recommending changesDiagnose customer issues through process of elimination by asking probing questionsProvide resolution by identifying problems; researching answers & guiding merchants through corrective stepsReceive & resolve inbound calls, emails, chats, tasks, & Tickets

− Provide first contact technical support to end-users via phone calls,emails and chat− Utilize excellent customer service skills and exceed customerexpectations− Track, route and redirect problems to correct resources when needed− Ensure proper recording, documentation and closure of tickets− Walk customers through problem solving process− Follow-up with customers, provide feedback and see problems throughto resolution− Recommend procedure modifications or improvements− Preserve and grow knowledge of service desk procedures, products andservices− Update and contribute to knowledge base articles− Mentor and share knowledge with other team members

- Oversee daily operations of the business unit or organization.- Ensure the creation and implementation of a strategy designed to grow the business.- Coordinate the development of key performance goals for functions and direct reports.- Provide direct management of key functional managers and executives in the business unit.- Ensure the development of tactical programs to pursue targeted goals and objectives.- Ensure the overall delivery and quality of the unit's offerings to customers.- Engage in key or targeted customer activities.- Oversee key hiring and talent development programs.- Evaluate and decide upon key investments in equipment, infrastructure, and talent.- Communicate strategy and results to the unit's employees.- Report key results to corporate officers.- Engage with corporate officers in broader organizational strategic planning.

Launch and technical support of mobile data centersHardware supportServer assembly, configuration and installationServer analysis, replacement of broken parts, solderingCustomer serviceIncident managementProject managementDocumentation

Research and resolve credit card terminal issues and questions from our merchants and our Independent Sales Representatives.Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerImprove terminal performance by identifying problems; recommending changesDiagnose customer issues through process of elimination by asking probing questionsProvide resolution by identifying problems; researching answers & guiding merchants through corrective stepsReceive & resolve inbound calls, emails, chats, tasks, & Tickets

Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.