Line Management of 2 Managers, each responsible for c.30 Partners across a 24 hour operating window.- Working with Managers to ensure all tasks are planned for, and that sufficient resource is In place to ensure smooth operation, focusing on the customer journey.- Ensuring all c.60 partners receive regular 1-to-1 meetings with their Line Managers, creating robust plans to aid their development where neccessary.- Regular performance discussions with managers, identifying future issues, training needs and creating action plans to address business requirements.- Responsible for ensuring accurate planning and management of c.4500 hours per week - liaising with all managers, including resourcing manager to identify planned future spends and forecast future recruitment.- Performance Management of individuals, up to and including closure, whilst adhering strictly to ACAS guidelines. Using performance management to identifying poor performance and take action accordingly, working with the individual to see improvements.

As Duty Manager, responsible for day to day running of a store operating 24 hours a day, 363 Days a year with a workforce of 170 Partners. Line managing and developing a team of 30 partners whilst maintaining the standards and KRA’s of the store with annual sales of c. £30 Million. Accountable for:-Fleet Management of partners and vehicles completing 400 Orders a week. Completing associated legalities, driver performance and providing outstanding customer service while promoting the Waitrose Brand.-Performance and Productivity of Partners processing payments, Planning Resource in matched to expected trends, whilst being aware of local and national events that affect levels of trade.- Branch KRA's including Wastage, Sales, Stock Availability, Productivity, Pay and Profit.- The safety of all Partners and Customers, through ongoing risk management.- Organising and planning Resource to complete Marketing promotions to maximise Brand Image.- Constantly improving productivity by identifying methods of measure and implementing new processes, through process management, continuous improvement, and partner development.-Managing Teams Projected Hours spend while accounting for expected trends in Sales, and planning forward, looking at Recruitment opportunities.-Working with partners to aid development, through PDP’s and coaching, focussing on achieving specific goals within set time frames.-Managing Partner under-performance, ensuring controls are in place to identify and action under performance, through re-training and performance management.-Maximising product availability across store, by improving stock management through coaching partners, analysing reports and spotting opportunities.

As Duty Manager, responsible for day to day running of a store operating 24 hours a day, 363 Days of the year with a workforce of 150 Partners. Line managing and developing a team of 40 partners whilst maintaining the standards and KRA’s of the store with annual sales of c. £25 Million. Accountable for:- Branch KRA's including Wastage, Sales, Stock Availability, Productivity and Pay.- The safety of all Partners and Customers, through ongoing risk management.- Organising and planning Resource to complete Marketing promotions to maximise Brand Image.- Constantly improving productivity by identifying methods of measure and implementing new processes, through process management, continuous improvement, and partner development.-Managing Teams Projected Hours spend while accounting for expected trends in Sales, and planning forward, looking at Recruitment opportunities.-Working with partners to aid development, through PDP’s and coaching, focusing on achieving specific goals within set time frames.-Managing Partner under-performance, ensuring controls are in place to identify and action under performance, through re-training and performance management.-Maximizing product availability across store, by improving stock management through coaching partners, analyzing reports and spotting opportunities.

Leading a Team of 20 Partners to deliver Operational Support to the whole Branch, focusing on areas such as:-Legal Audit of Tickets, Signage and Offers-Monthly Promotional Changeover-Arranging and Organising Maintenance Contractors-Supporting Retail Departments with Tackling Wastage and Unexplained Wastage-Planning Driver Routes and Hours-Creating Weekly Rotas for Drivers-Dealing with Customer Delivery Issues, Refunds and Re-Deliveries

Working Part Time, as Part of a Large Team on various sections to meet daily requirements. focusing mainly on:-Delivering Excellent Customer Service-Maintaining Shopfloor Standards-Maximising Shopfloor Availability-Ensuring Stock Management Processes were FollowedWorking Full Time on various Food Service Areas Whilst Completing Training Towards Team Leader Role, focusing on :-Delivering Excellent Service-Maintaining Food Safety Standards-Ensuring Good Availability for Customers-Offering High Quality Knowledge and AdviceWhilst Also Studying A-Levels in Maths, Chemistry and Physics.