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@ofcom.org.uk
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Mark Bennett is listed as Head of Consumer Contact at Ofcom, a company with 1036 employees, based in London, England, United Kingdom. AeroLeads shows a work email signal at ofcom.org.uk and a matched LinkedIn profile for Mark Bennett.
Mark Bennett previously worked as Head of Consumer Contact & Change at Ofcom and Head of Consumer Contact & Numbering at Ofcom. Mark Bennett holds Life from Eaglesfield Grammar School For Boys.
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Over 20 years experience in the communications sector working for Oftel/Ofcom. Wide ranging knowledge gained through this time. Extensive management experience leading multi-disciplined teams. I have led various change projects including new ICT systems and relocating a team outside London.I am a calm and collected person who is able to analyse detail and make informed decisions quickly. I have sound judgement and am a forward thinker. I like a relaxed but professional approach to management, which creates a culture where team members feel able to express themselves.I like new challenges which is shown by my career history. Not afraid to take on a challenge and see it through to the end. Looked on by senior management group as an expert in my field.
Listed skills include Organisational Skills, Strategy Development, Data Analysis, People Management, and 18 others.
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Lead a team of 27 who collect consumer complaints and give advice via phone, web and email. Responsible for budget management, data quality, performance management and delivery of operational KPI's. Recently transitioned team over period of 18 months from London to Warrington.
On top of managing Ofcom's very successful Consumer Contact Team, I also oversee Ofcom's Numbering Team. I project managed the delivery of Ofcom's new numbering database from the business side. This entailed working with various ICT specialists, internal policy colleagues and the system developer. The new system has advanced the number application process.
Managed a back office function with 22 employees. Very diverse teams who's responsibilities included managing the UK's numbering scheme, responding and analysing all inbound broadcast complaints and responding in writing to written telecoms complaints. Was operational departmental lead for telecoms based policy projects and attended various internal.
Direct management of the UK's Numbering Scheme. Enhanced the teams functions by adopting a paperless approach. Also re-designed team processes to ultimately reduce employees needed to continue tasks. Processing times were reduced from over 2 weeks to on average 3 days.
Other employees you can reach at ofcom.org.uk. View company contacts for 1036 employees →
Henrike Grund
Colleague at OfcomAshford, England, United Kingdom, United Kingdom
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Ergin Dinc
Colleague at OfcomLondon, England, United Kingdom, United Kingdom
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Laura Regueiro Romero
Colleague at OfcomLondon, England, United Kingdom, United Kingdom
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Anna Clover
Colleague at OfcomLondon, England, United Kingdom, United Kingdom
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Alejandra Gutierrez Cid
Colleague at OfcomChile, Chile
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Nicholas Tryon
Colleague at OfcomGreater London, England, United Kingdom, United Kingdom
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Agnieszka Barlow
Colleague at OfcomManchester Area, United Kingdom, United Kingdom
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David Edwards
Colleague at OfcomLondon Area, United Kingdom, United Kingdom
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David Ojinnaka
Colleague at OfcomLondon, England, United Kingdom, United Kingdom
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Kripa I.
Colleague at OfcomUnited Kingdom, United Kingdom
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Quick answers generated from the profile data available on this page.
Mark Bennett works for Ofcom.
Mark Bennett is listed as Head of Consumer Contact at Ofcom.
AeroLeads has found 1 work email signal at @ofcom.org.uk for Mark Bennett at Ofcom.
Mark Bennett is based in London, England, United Kingdom while working with Ofcom.
Mark Bennett has worked for Ofcom.
Mark Bennett's colleagues at Ofcom include Henrike Grund, Ergin Dinc, Laura Regueiro Romero, Anna Clover, and Alejandra Gutierrez Cid.
You can use AeroLeads to view verified contact signals for Mark Bennett at Ofcom, including work email, phone, and LinkedIn data when available.
Mark Bennett holds Life from Eaglesfield Grammar School For Boys.
Mark Bennett is listed with skills including Organisational Skills, Strategy Development, Data Analysis, People Management, Written Skills, Problem Solving, Coaching, and Interviewing.
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