Mark Bennett Email & Phone Number

Pretoria, Gauteng, South Africa

• IT Needs Assessment: Collaborated with the in-house team to identify and address various IT needs.
• Workflow Analysis: Observed store workflow to identify IT solutions for improving the shop’s customer experience.
• POS System Implementation: Collaborated with customers and vendors to implement an intelligent point-of-sale (POS) system.
• Cost-Effective Solutions: Researched and proposed a cost-effective solution for Wi-Fi, label printer, and laser printer. Setup of these devices done.
• POS Optimization: Assisted the store owner in optimizing the POS system, including menu streamlining and stock management, resulting in faster checkout times.
• Custom Solutions Development: Used coding skills to develop a Raspberry Pi-based menu and food picture display on the shop wall.

Pretoria, Gauteng, South Africa

• Self: after hours and weekends, Pretoria
• Experience with Parallax Robot (building), Raspberry Pi coding and electronics, Micro:bit with little:Bits coding and electronics, Sphero robots, Apple Swift playgrounds, Microsoft Mine-craft education. Electronics.
• Provided training, to teens and helped with coding.
• Demonstrated respect, friendliness and willingness to help.
• Supervised and led lessons. Creating tutorials on YouTube.
• Python coding used in various situations on PC, MAC and Raspberry Pi.

Pretoria, Gauteng, South Africa

• Assisted with special events and programs(Dance and Discipleship, Praise Evenings,
• Over-night Camps, Away camps, Out-reachesboth local and in Africa.
• Assisted with Cycling Afternoons for children,Karaoke singing, face painting, photography.
• Assisted with registration and de-registration ofchildren.
• Presented, mostly, object lessons each Sundayexcluding holidays which communicated valuesto around 200 children.
• Helped distressed children on occasion, andeach week correct children which are out of line.

Pretoria, Gauteng, South Africa

• Customer Workshops: Scheduled workshops to consult with customers and gather requirements for solution full ICT layouts and services.
• Requirements Documentation: Created customer requirements documents
• Build Documentation: Developed build documents using standard templates
• Cross-Functional Coordination: Coordinated with various technical and business teams
• Technical Approvals: Presented build documents at technical cross-functional approval meetings. Upon acceptance, sent designs for costing and detailed design, to operations team.
• Presentations: Created and delivered customer information, technical build, technology introduction, and instructional documents.

Pretoria Metropolitan Area

• IT Solution Framework: Aided in developing and implementing an IT solution framework.
• Strengthened communication skills through regular interactions with team members and customers.
• Demonstrated proficiency in creating simple designs, such as server upgrades by using RVTools reports, and effectively communicated project requirements to the implementation manager.
• Via macros and formulas, created automation of the reports, which normally would take hours. Reserved sold capacity in Excel, so that it would not be resold before provisioning.
• Certain parts of internal Cloud were near full, so reported regularly and organized regular meetings, as we sold capacity.
• Conducted weekly meetings with customers to discuss their Cloud requirements and completed requirement forms.

Pretoria, Gauteng, South Africa

• Spearheaded the technical evaluation process for Telkom SA Stores division for an official RFI to compare vendors offering POS devices, kiosks, barcode scanners, cash drawers, and slip printers as part of a store.
• Criteria Development: Developed and reviewed criteria for each POS vendor, fostering fair competition for POS devices and accessories
• Technical Testing: Conducted comprehensive technical testing, generated insightful reports, and established a lab environment with multiple vendor devices for rigorous business testing, optimizing efficiency and.
• Driver Installation: Acquired in-depth knowledge of diverse options and the unique nature of POS device drivers.
• Collaboration: Collaborated closely with team members to set up and execute business tests using 7-9 devices, adapting to testing schedules.
• Vendor Selection: Played a pivotal role in selecting the winning vendor based on established criteria, despite budget constraints resulting in the purchase of only essential peripherals. A solution that that resulted.

Centurion, Gauteng, South Africa

• Network Micro-Segmentation: Joined an ongoing project and took responsibility for introducing network micro-segmentation to integrate the network with visualized servers, a critical component not initially considered.
• Design Creation: Created high-level logical and physical designs for the Cisco ACI rollout, ensuring consistency with Telkom's document standards using MS Visio.
• Lab Validation: Built and assessed a VMware-based lab to meet project requirements and validate performance and reliability.
• Network Configuration: Configured DNS, DHCP, micro-segmentation, and multiple IP ranges to test network scalability and reliability across multiple data centers.
• Documentation: Provided comprehensive documentation of lab setup, including server names and network configurations.
• Cisco ACI Fabric Implementation: Successfully implemented Cisco ACI fabric with the focused teamwork bringing centralized management and automation, application-centric approach and scalability and flexibility to.

Pretoria Metropolitan Area

• Skilled in learning and adapting to new technology, conducting technology evaluations, and managing implementation projects.
• Demonstrated ability to quickly learn and adapt to new technology resulting in efficient technology introduction.
• Worked flexible hours across day and early evening to ensure timely project completion and business satisfaction. Team worked well together in terms of synergy.
• Collaborated with a team to conduct a comprehensive comparison of Citrix and other technologies, including evaluating technology options, conducting thorough testing, and analyzing factors such as performance.
• Citrix was deployed to optimize access to a Geographic Information System (GIS) technology used by telecom field services. By hosting backend and application in the same data center, hundreds of users could access an.
• Participated in various technical aspects of the Citrix implementation project, including design, setup, configuration, testing, end user support, and troubleshooting.

Pretoria Metropolitan Area

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Resolved problems, improved operations and provided exceptional service.
• Learned and adapted quickly to new technology and software applications.
• Resolved complex Windows, MAC and MS Office technical issues on desktops, laptops, and mobile devices. Critical thinking was used to analyze problem sources and take corrective action.
• Managed a flexible schedule, working across day and early evening to ensure timely support for all clients. This was done to accommodate clients more flexibly.

Olifantsfontein Training College, Electrical And Electronics Engineering, National Diploma

National Diploma, T3 Telecommunication: Electronics, Telecom, Transmission, Logic, Digital, Telecommunication: Electronics, Telecom, Transmission, Logic, Digital