Mark Benson Email & Phone Number

A customer’s experience can define the perception of your brand. Good customer experiences increase customer satisfaction which increase word-of-mouth marketing, good reviews and customer loyalty. Bad customer experiences can do the opposite.I have spent my entire career helping companies strategically and technically harness information about their customers to deliver a connected, cohesive customer experience using modern technologies. At Solvenna, I draw upon my experience with multiple clients across numerous industries to help clients interact with their customers in the best possible way. It is not just about the “here and now” with customers, but also understanding how to continue to foster that relationship throughout the customer journey.Solvenna helps clients provide that exceptional customer experience through a proven track record delivering actionable plan linked to real results.My consulting specialties include: Solution Architect, Marketing Automation, Customer Experience Strategy, Cloud Architecture, Data Strategy, Reporting and Analytics, Consumer Data Platforms (CDP), Personalization, Data Modeling, Data Warehousing, Data Lakes, Business Intelligence, Systems Integration, Database Marketing, Real-time Decisioning and Engagement, Campaign Management, Marketing Automation, Customer Engagement, Master Data Management, Data Governance, Data Quality and more. Technology Platforms:Redpoint DM, Redpoint RPI, Informatica, Marketo/Adobe, Unica/HCL/IBM (Campaign, Interact, Leads, Collaborate, Optimize, Plan, eMessage), Oracle, SQL Server, Salesforce Marketing Cloud, AWS Cloud Architecture, Power BI, QuickSight, Sisense, SAS EG

Listed skills include Business Intelligence, Data Warehousing, Analytics, Data Modeling, and 6 others.

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  The University Of Kansas

  Environmental Science