Mark Berry Email & Phone Number

Southampton, England, United Kingdom

Shoosmiths is a top 30 national UK law firm with 1200 employees.As part of the IS Service Delivery Team at Shoosmiths I provide high quality first and second line desktop and systems support to some 1,000+ users across multiple locations throughout the UK.My primary function is to provide on-site support and expertise to our Reading, Solent and Basingstoke offices. Looking to provide common-sense solutions to our internal clients, while prioritising incoming incidents based on urgency and business impact.KPI driven ensuring high levels of call closure, with a focus on first time fix rates.Managing calls to conclusion with internal SLA's in mind.Offering professional service to all customers, via telephone, email, remote access tools and at the desk-side.Planning and executing moves and changes.Offering a 24/7 on call service to customers on a rota basis.Delivering Technology Roadshows to customers, demonstrating new products and services available internally.

Personally managing a team of fee earners and case workers.Conducting 121's and ensuring a highly motivated team.Working to strict targets and deadlines, always being professional and delivering the best results for each client.Managed case-loads of mortgage repossession litigation work for some of our financial insituation clients such as Nationwide, Nat West and Halifax.Building relationships with key stakeholders.

All aspects of PA duties.Working with highly confidential data.Audio dictation.