Mark Berthiaume Email & Phone Number

Hartford, Ct, Us

West Hartford, Connecticut, Us

Series A, InsurTech start-up.

Indianapolis, Indiana, Us

Series A provider of digital certificates of insurance.

New York, Us

Hyderabad, India , Us

PE-owned digital transformation services provider.

Dallas , Texas, Us

Seed-stage, InsurTech start-up.

The Hanover: $4.8 billion provider of commercial and personal insurance and investment advisory services (NYSE: THG).Led IT, digital, innovation, and shared services (Six Sigma consulting, facilities/RE, safety) teams. Managed 800-person organization; 8 directs. Worked closely with C-level colleagues and Board. Made investor day, institutional investor, and analyst presentations. Reported to CEO.• Played key role in 5-year enterprise transformation program (2016-21) that outperformed expense ratio, earnings per share, and return on equity goals.• Directed $400+ million technology/process modernization. Aligned systems with enterprise value creation strategy. Included cyber security, revenue growth, data & analytics, digital experiences, core systems, and infrastructure. Cut annual IT opex 20%. • Collaborated with CHRO on COVID work-from-home response and creation of persona-driven future-of-work scenarios for 4,600 employees. Developed scalable virtual and hybrid models, plus facilities, tech & training support, that gave managers flexibility and agility.• Collaborated with HR business partner to define succession plan, identify gaps, and focus leadership team mentoring, training, and coaching on essential KSAs. Promoted internal candidate to CIO in 2021; achieved 100% VP and 70% AVP promotion readiness. • Championed diversity, equity & inclusion at team, C-suite, and Board levels. Co-sponsored business resource groups for women, people of color, LGBTQIA employees, veterans, and young professionals. Built the most diverse organization in the company. • Achieved 75th+ percentile employee retention annually.

Led IT and shared services organizations (billing, commissions, facilities/RE, field operations, safety, Six Sigma consulting). Managed 700-person team, 6 directs. Reported to CEO. • Rebuilt IT from a shared services organization into a BU-aligned model that serves commercial, personal, and specialty lines businesses with dedicated delivery capabilities.• Initiated multi-year infrastructure/staff migration to Cognizant Hybrid Cloud; completed in 2021. Significantly reduced reliability exposures. Achieved 30% annual opex reduction. • Worked closely with Board Audit Committee on cyber risks and regulatory compliance issues. Realized zero business impact from security issues throughout tenure. • Recruited company’s first chief information security officer (CISO). Increased cyber security budget and institutionalized team/function.

Hartford, Connecticut, Us

PE-owned, insurance industry SaaS provider.

Boca Raton, Florida, Us

Workers compensation data & analytics; industry association.

Milwaukee, Wisconsin, Us

Seed-stage, insurance industry SaaS/Salesforce solution provider.

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Chubb: $20 billion (2014), Zurich-headquartered, global provider of P&C, accident & health, and life insurance with operations in 54 countries (NYSE: CB).

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London, Gb

RSA: $8.8 billion, London-headquartered general insurance company with operations in 100 countries (LSE:RSA).