Accomplished senior level executive skilled in Operations Management, Customer Relationship Management (CRM), Customer Retention, Team Building and Professional Services. Strong business development professional with an MBA in Finance from Hofstra University. Demonstrated record of strategic and tactical leadership within multiple business solutions industries. Expertise in managing organizations through transformational change to achieve maximum results & growth. Recognized as a collaborative leader who creates / sustains productive client relationships, improves efficiencies and manages complex projects to completion. Exceptional planning, organizational & communication skills while leveraging a solutions-oriented approach to problem solving. Demonstrated ability to generate significant productivity gains while increasing customer satisfaction and retention. Key contributor who drives the development and implementation of management policies, procedures and optimized processes. Areas of strength include: Strategic Planning / Execution, Business Process Optimization, Client Relationship Management, Vendor Management, Offshore Optimization, Profitability Optimization, P & L, Merger / Acquisition Integration, Talent Alignment, High Performance Team Building, Performance Improvement, Labor Efficiency Gains, Workflow Improvements / ROI
Listed skills include Salesforce.Com, Saas, Applicant Tracking Systems, Recruiting, and 34 others.