Mark Best Email & Phone Number

Carling, Ontario, Canada

General Manager, Staples 2005-PresentDrive profitable sales by taking a store that was in a deficit and generating profits. The profits went from -$30,000 to a $70,000. A profit margin of $40,000.Created a selling culture that focuses on the customer needs. This was reflected on customer service scores averaging in at 88%Creating customer trust and loyalty by exceeding customer expectations by becoming a support partner and trusted supplier of both Staples (copy & print)… Show more General Manager, Staples 2005-PresentDrive profitable sales by taking a store that was in a deficit and generating profits. The profits went from -$30,000 to a $70,000. A profit margin of $40,000.Created a selling culture that focuses on the customer needs. This was reflected on customer service scores averaging in at 88%Creating customer trust and loyalty by exceeding customer expectations by becoming a support partner and trusted supplier of both Staples (copy & print) and Beaver Lumber (building materials) and ensured all deliveries were all on timeDeveloping business by understanding the local market and networking with prospective new customers by using networking methods including LinkedIn, being an Active Chamber member, the Hamilton Innovation Factor, Downtown Association, and by cold calling Coach and lead management team to drive overall store performance through leadership and development of associatesPerformance management with all members of the management team, including performance reviews, succession planning and performance improvement plansPresently piloting a networking program called SalesForce.com that requires daily focus, follow up and tracking of potential business clients with a desired result in forging stronger relationships with business customers Show less

General Manager, Winners 2002 -2005 General Manager of flagship store in Oakville ON. Annual sales of over $20 millionLead and developed a team over 50 associates to promote and sell inventory to customers that met their needs and increased the profit margin for the store in the process

General Manager / Joint Venter Partner, Beaver Lumber 1994-2001Transitioned to Owner and as a result took a store generating 3.2 million in sales to 7.4 million; an increase of 130% over a 3 year spanHighlight in Virden Manitoba, created a home building division that grew a new revenue stream by 5million dollars in SalesInvolved with all aspect of the business, sales, and managing, buying and leading teams by building strong teams, taking well planned calculated risks… Show more General Manager / Joint Venter Partner, Beaver Lumber 1994-2001Transitioned to Owner and as a result took a store generating 3.2 million in sales to 7.4 million; an increase of 130% over a 3 year spanHighlight in Virden Manitoba, created a home building division that grew a new revenue stream by 5million dollars in SalesInvolved with all aspect of the business, sales, and managing, buying and leading teams by building strong teams, taking well planned calculated risks. Forward planning, becoming an active member of the community, and relationship building with customersExperienced in retail sales, contractor sales, farm sales and home sales. In both urban and rural markets. Show less

Hamiltion, Ontario

Business, Business Administration And Management, General

Education record