Mark Betteridge Email and Phone Number
Mark Betteridge work email
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Mark Betteridge personal email
Mark Betteridge is a IT Support Technician at Pocklington School. He possess expertise in service delivery, service management, outsourcing, incident management, it service management and 3 more skills.
Pocklington School
View- Website:
- pocklingtonschool.com
- Employees:
- 141
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It Support TechnicianPocklington SchoolPocklington, Gb -
It Support TechnicianPocklington School Jun 2024 - PresentPocklington, England, United Kingdom -
Bus DriverEast Yorkshire Buses Mar 2024 - Jun 2024Kingston Upon Hull, England Metropolitan Area -
Operations ManagerFrinton Free Church Apr 2016 - Feb 2024Frinton On Sea• Support the Ministry team in the accomplishment of the church’s mission through ministry effectiveness evaluation, discernment, decision making, planning and overall direction of church staff.• Lead staff in the establishment and ongoing direction of ministries that effectively reach the church’s demographic, ensuring the accomplishment of the overall vision and mission of FFC. Ensure the operational readiness of the church through oversight of the support staff performing duties in administration, finance, IT, human resources, supply, and facilities management.• Develop and implement a IT strategy, ensuring best practice and use of latest innovations and social media to maximize efficiency and effectiveness• Develop and implement common design and branding to be used on all Church media and communications.• Be a first line contact point for external communications into the Church and ministry team and internal communications out to the community.• Take part in a strategic planning process. As part of the Leadership team, evaluate ministries performance; development of key objectives and tactics; and establishment of goals in line with the Church’s vision.• Establish and maintain a set of key performance indicators (KPIs) that provide the Senior Minister and church staff with ongoing visibility of the effectiveness of all functional areas of FFC.• Work with elected Trustees, Elders and Ministry Leaders• Champion the development of systems and infrastructure by all ministry and support areas that releases healthy, long-term, reproducible growth of the church.• Facilitate the development and alignment of new ventures aligned with the mission of FFC and vision support structures.
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Service Delivery ManagerSerco Jun 1999 - Apr 2016• 30 years experience in I.T, most of which spent in a customer facing environment and the last 15 years of which have been in a Team Management and/or Service Delivery role• Service improvement/troubleshooting – involvement in service delivery issues and incidents• Liaising with client account teams - incidents, changes and managed service requests• Liaising with internal delivery and Infrastructure implementation teams – liaising with all delivery teams, completion of Handover To Support (HoTS) process, following process & procedures (service requests / change requests)• Managing and taking responsibility for small work package delivery (Managed Service Requests) – over 400 service requests and over 120 change requests in the last 2 years• Managing technical consultants and delivery teams involved in small work package delivery – liaising with resource management and identified resource to complete projects and small pieces of work within time and budget.• Generating technical proposals for client facing account teams – over 100 proposals in the last 2 years for commercial clients ranging from small pieces of work up to larger projects.• Costing of customer technical and service change – assisting client account teams to cost support, hardware maintenance and ongoing support proposals• Managing data centre projects successfully for clients, such as server upgrades and replacements, deployment of new load-balanced web-server farm, SAN Infrastructure projects, and various data centre migration projects. -
Technical ConsultantAmdahl (Uk) Ltd 1999 - 2000Birmingham• Member of Consultancy team available for customer project work
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Contract Systems ProgrammerMsb Computer Services Ltd 1996 - 1999• Self Employed Contractor
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Technical ConsultantKeane Uk Ltd 1989 - 1996Birmingham• Member of Consultancy team available for customer project work
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Systems ProgrammerGkn Group Management Services 1985 - 1989Birmingham• Member of support team supporting GKN Group I.T. Services
Mark Betteridge Skills
Mark Betteridge Education Details
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Dudley College Of Technology, DudleyDiploma In Computing -
St. Peter’S Secondary School, Wolverhampton1982-1984 Studied For A Levels In Pure Math’S & Statistics, English Literature 1976-1982 O Levels
Frequently Asked Questions about Mark Betteridge
What company does Mark Betteridge work for?
Mark Betteridge works for Pocklington School
What is Mark Betteridge's role at the current company?
Mark Betteridge's current role is IT Support Technician.
What is Mark Betteridge's email address?
Mark Betteridge's email address is ma****@****rco.com
What schools did Mark Betteridge attend?
Mark Betteridge attended Dudley College Of Technology, Dudley, St. Peter’s Secondary School, Wolverhampton.
What skills is Mark Betteridge known for?
Mark Betteridge has skills like Service Delivery, Service Management, Outsourcing, Incident Management, It Service Management, Sla, Service Desk, Managed Services.
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Mark Betteridge
Regional Manager | Multi-Site Operations & Customer ExperienceLondon Area, United Kingdom
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