Mark Betteridge

Mark Betteridge Email and Phone Number

IT Support Technician @ Pocklington School
Pocklington, GB
Mark Betteridge's Location
Pocklington, England, United Kingdom, United Kingdom
Mark Betteridge's Contact Details

Mark Betteridge work email

Mark Betteridge personal email

n/a
About Mark Betteridge

Mark Betteridge is a IT Support Technician at Pocklington School. He possess expertise in service delivery, service management, outsourcing, incident management, it service management and 3 more skills.

Mark Betteridge's Current Company Details
Pocklington School

Pocklington School

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IT Support Technician
Pocklington, GB
Employees:
141
Mark Betteridge Work Experience Details
  • Pocklington School
    It Support Technician
    Pocklington School
    Pocklington, Gb
  • Pocklington School
    It Support Technician
    Pocklington School Jun 2024 - Present
    Pocklington, England, United Kingdom
  • East Yorkshire Buses
    Bus Driver
    East Yorkshire Buses Mar 2024 - Jun 2024
    Kingston Upon Hull, England Metropolitan Area
  • Frinton Free Church
    Operations Manager
    Frinton Free Church Apr 2016 - Feb 2024
    Frinton On Sea
    • Support the Ministry team in the accomplishment of the church’s mission through ministry effectiveness evaluation, discernment, decision making, planning and overall direction of church staff.• Lead staff in the establishment and ongoing direction of ministries that effectively reach the church’s demographic, ensuring the accomplishment of the overall vision and mission of FFC. Ensure the operational readiness of the church through oversight of the support staff performing duties in administration, finance, IT, human resources, supply, and facilities management.• Develop and implement a IT strategy, ensuring best practice and use of latest innovations and social media to maximize efficiency and effectiveness• Develop and implement common design and branding to be used on all Church media and communications.• Be a first line contact point for external communications into the Church and ministry team and internal communications out to the community.• Take part in a strategic planning process. As part of the Leadership team, evaluate ministries performance; development of key objectives and tactics; and establishment of goals in line with the Church’s vision.• Establish and maintain a set of key performance indicators (KPIs) that provide the Senior Minister and church staff with ongoing visibility of the effectiveness of all functional areas of FFC.• Work with elected Trustees, Elders and Ministry Leaders• Champion the development of systems and infrastructure by all ministry and support areas that releases healthy, long-term, reproducible growth of the church.• Facilitate the development and alignment of new ventures aligned with the mission of FFC and vision support structures.
  • Serco
    Service Delivery Manager
    Serco Jun 1999 - Apr 2016
    • 30 years experience in I.T, most of which spent in a customer facing environment and the last 15 years of which have been in a Team Management and/or Service Delivery role• Service improvement/troubleshooting – involvement in service delivery issues and incidents• Liaising with client account teams - incidents, changes and managed service requests• Liaising with internal delivery and Infrastructure implementation teams – liaising with all delivery teams, completion of Handover To Support (HoTS) process, following process & procedures (service requests / change requests)• Managing and taking responsibility for small work package delivery (Managed Service Requests) – over 400 service requests and over 120 change requests in the last 2 years• Managing technical consultants and delivery teams involved in small work package delivery – liaising with resource management and identified resource to complete projects and small pieces of work within time and budget.• Generating technical proposals for client facing account teams – over 100 proposals in the last 2 years for commercial clients ranging from small pieces of work up to larger projects.• Costing of customer technical and service change – assisting client account teams to cost support, hardware maintenance and ongoing support proposals• Managing data centre projects successfully for clients, such as server upgrades and replacements, deployment of new load-balanced web-server farm, SAN Infrastructure projects, and various data centre migration projects.
  • Amdahl (Uk) Ltd
    Technical Consultant
    Amdahl (Uk) Ltd 1999 - 2000
    Birmingham
    • Member of Consultancy team available for customer project work
  • Msb Computer Services Ltd
    Contract Systems Programmer
    Msb Computer Services Ltd 1996 - 1999
    • Self Employed Contractor
  • Keane Uk Ltd
    Technical Consultant
    Keane Uk Ltd 1989 - 1996
    Birmingham
    • Member of Consultancy team available for customer project work
  • Gkn Group Management Services
    Systems Programmer
    Gkn Group Management Services 1985 - 1989
    Birmingham
    • Member of support team supporting GKN Group I.T. Services

Mark Betteridge Skills

Service Delivery Service Management Outsourcing Incident Management It Service Management Sla Service Desk Managed Services

Mark Betteridge Education Details

  • Dudley College Of Technology, Dudley
    Dudley College Of Technology, Dudley
    Diploma In Computing
  • St. Peter’S Secondary School, Wolverhampton
    St. Peter’S Secondary School, Wolverhampton
    1982-1984 Studied For A Levels In Pure Math’S & Statistics, English Literature 1976-1982 O Levels

Frequently Asked Questions about Mark Betteridge

What company does Mark Betteridge work for?

Mark Betteridge works for Pocklington School

What is Mark Betteridge's role at the current company?

Mark Betteridge's current role is IT Support Technician.

What is Mark Betteridge's email address?

Mark Betteridge's email address is ma****@****rco.com

What schools did Mark Betteridge attend?

Mark Betteridge attended Dudley College Of Technology, Dudley, St. Peter’s Secondary School, Wolverhampton.

What skills is Mark Betteridge known for?

Mark Betteridge has skills like Service Delivery, Service Management, Outsourcing, Incident Management, It Service Management, Sla, Service Desk, Managed Services.

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