Mark Bevan Email & Phone Number

Torrance, Ca, Us

Torrance, Ca, Us

Service Director managing the Asia Pacific region, based in Singapore

Torrance, Ca, Us

Torrance, Ca, Us

Delivering business change and improvement within the Service provision provided by Rapiscan over Europe, Middle East and Africa. Main responsibilities include the overall commercial strategy, resource coordination, administrative function, implementing Microsoft CRM, commercial and contract negotiation including SLA and KPI setting, as well as defining customer reporting methodologies and presentation.• Managing the EMEA budget and forecast ensuring we hit our targets for each financial year• Customization and implementation of required software, such as Microsoft Dynamics CRM and Navision. Now paperless operation within UK & Middle East.• 11 direct reports, including x2 remote from Salfords• Business development including high value tenders / contract negotiations (excess of 1M GBP)• Key account management including high profile customers (Houses of Parliament, UK Border Force, DHL Europe)• Commercial & relationship lead for UK & EC customers, across all sectors. • Ensuring that all account and contract details are up to date. • Keeping costs down by focusing on the reduction of leakage.• Controlling and maintaining budgets and expenditure. • Responsible for Coordination, Contracts and Administrative Teams for UK and Europe• Setting, review and implementation of Service standards and procedures. • Leading, driving, mentoring and motivating personnel and teams. • Analysing and reporting complex data and documentation.

Torrance, Ca, Us

To supervise the day to day operation of the Service Contracts and Administration teams within the EMEA Service Department. Reviewing and streamlining processes through Microsoft Dynamics NAV and Microsoft CRM. In addition I was responsible for invoicing monthly contract SLA to meet departmental budget/forecast requirements. This covered various product types within Rapiscan, including inter-company transactions between different business regions (U.S/Middle East/UK & EU). Other responsibilities included settings up short/long term Service hire requests, invoicing time & material jobs to customers, processing Field Service Engineer overtime/standby and renewing Service Contracts on our ERP.This role gave me a strong understanding of deferring revenue over a given period, reversing transactions (including inventory cost and consumption) and general ledger entries. By exposing myself into different SLA requirements and regions it allowed me to ascertain a better overview of the advantages and disadvantages of currency exchange rates.

Torrance, Ca, Us

Torrance, Ca, Us

Learning day to day business operation of EMEA Service whilst studying at Central Sussex College part-time. After successfully passing both my probation and Business Administration Level 2 I was awarded an Advanced Apprentice role at Rapiscan whereby I added Business Administration Level 3 to my portfolio.My main goal in these 24 months where I was an apprentice was to gain as much hands on experience as possible by taking on new tasks at every opportunity. This flexibility gave me the chance to train and do tasks within all three main areas of Service: Administration, Coordination and Contracts.

Certificate In Leading With Finance

Education record

Mathematics