Mark Bickerdike Email & Phone Number

Ballina

Carrick On Shannon

Worked within a team of Customer Service Professionals, delivering excellent standards of customer care within a highly regulated financial environment.Assessed and resolved customer account concerns and requests ranging from fraud, transactions and account management of one of the largest UK credit card providers.Successfully cross sold company products and services to existing and new customers, therefore assisting divisional revenue to a gross income of over £500 million per annum.Consistently achieved and exceeded all targets in revenue, quality, Call-time and first call resolution. Acknowledged as leading performer in the top 10% of UK and Ireland departments and gaining an “Exceeds” PDP over the last 3 years. Maintained customer data and information working within FCA (Financial Conduct Authority), Data Protection regulations and Banking Code of Ethics.Coached underperforming Associates and new hires on sales techniques to achieve individual revenue targets to ensure a 100% result on monthly basis.Worked on a flexible shift pattern over a 7 day week to accommodate business requirements.

Hampshire, England

Supervised workshop supervisors and production staff of up to 30, for the manufacture & supply of aluminium and PVC Marquees and temporary buildings & associated products.Managed the company Supply Chain from incoming order to delivery in an efficient manner in order to meet customer requirements and timescales.Performed Sales Order Processing transactions to create, confirm, track and monitor production and shipments. Providing weekly product reports and forecasts. Managing stock control levels of inward & outward materials.Ensured quality of product, contract deadlines and specifications were achieved through liaising with customers, sales and production staff.Coordinated with suppliers, outsourced contractors and distributors, ensuring no down time.Implemented Health and Safety Program, Risk Assessments and Method Statements.

Hampshire, England

Supervised and worked within a production workshop of 6 to 12 staff in the manufacture of PVC coated fabric products.Implemented training of staff and new hires including Health and Safety.Operated high frequency PVC coated fabric welding machinery and CAD design computer cutting tables.Responsible for production deadlines and forward planning stock to avoid downtime.Consulted with design and customer on final product development.

Education record

City & Guilds NVQ Diploma in Food Preparation & Catering. City & Guilds NVQ Diploma in Hospitality Management.

Education record