Mark Bignall Email & Phone Number

Birmingham, United Kingdom

Part of Birmingham Airports terminal operations team leading the baggage operations department to manage the safe and efficient delivery of over 5 million items of passenger luggage per annum through the automated baggage system. Part of the senior Management team reporting into the head of terminal operations and operations director. Core project team member to successfully deliver Birmingham Airports 20m baggage handling system upgrade.  Managing the Baggage Operations department to oversee 5 million items of baggage per annum through our automated baggage handling system. Overseen department re-structure to deliver cost effective and efficient baggage operations team in time for BHS project completion saving 200k on employee costs.  Working with multiple airport departments to improve service delivery and process improvements across terminal operations, capacity, and security.  Leading workshops with 3rd parties, airlines, and airport stakeholders to build contingency plans for unplanned events to ensure the impact to the airport operation is controlled and maintained. Successfully implemented CI process by working with ground handling teams to reduce mishandled baggage.  Created a safety culture of excellence and reduced accidents by 20% by promoting the importance of a safe working environment and challenging the ‘norm’.  Worked alongside development department and Health and safety department to deliver safe and effective baggage hall.  Member of the Airports ‘incident management centre’ to deploy contingencies and emergency planning.  Collaborated with the baggage engineering department to build local operating procedures in line with the BHS requirements to develop the Baggage teams and ensure continuity and the protection of our assets.  Supporting the sustainability team to reduce the carbon footprint by identifying opportunities to save energy in the Baggage Hall and across the BHS system.

Coventry, United Kingdom

The complete management of the Coventry site to ensure 20+ Hospitals across the region are serviced. •Part of a core team to successfully implement a 2m project to increase sites productivity and reduce labour costs. •Supported HR to ensure senior managers adhered to people policy’s to protect company’s reputation.•Successfully managed the smooth closure of the site’s nightshift inline with the businesses long term growth strategy. Annual labour saving of 400k and post project productivity increased by 40% per shift. •Implemented a site safety strategy increasing hazard awareness and safety standards. This reduced accidents by 30%. Coventry entered the top ten for the first time at number 8 for Safety awareness across the U.K and Ireland in first 6 months. •Implemented Engagement strategy and reward and recognition scheme to improve the communication flow from grass roots up to the senior team, and create a one voice culture for the site. •Implemented Continuous improvement, 5s and visual management processes to increase efficiency and safety across the site.•Implemented new FLM structure to site to increase business continuity.•Implemented EN14065 Quality adherence to site to ensure site was compliant, this reduced customer complaints by 50%.•Implemented performance K.P.I to control customer shortages, this reduced overall OTIF complaints by 10% YTD.

Birmingham, United Kingdom

Hams Hall

Managing the Inventory, Systems, Customer Service and Operations Planning departments. Supporting the warehouse operation to increase operational efficiency and productivity, reducing costs to the business by optimising resource usage, and implementing initiatives to improve the customer experience.

Hams Hall

Managing the systems team and overseeing the warehouse automation and WMS. Improving performance of the warehouse systems and automation. Data analysis and improvement strategies to ensure the continued operational growth.

Managing Up to 60 Team leaders,team members and Agency staff in 3PL automated Distribution center on behalf of Nestle U.K and Parragon Books.

A-Level, English Literature (British And Commonwealth)

G.C.S.E, English,Maths,Science,Geography,French, Phys Ed