ServiceNow Administrator managing updates to the system including the creation of Catalog Items, Flows, Incident, Problem, and Change Management. Coordinate with multiple contractors to have additional projects completed within designated timelines. Manage multiple Knowledge Bases and requests for enhancements and bug fixes.

Senior support and technical team lead for the Outfront Media Help Desk. Manage group schedule and projects. Troubleshoot computer hardware and software issues.Administrate Service-Wise incident management system.Interview and train new help desk employees.Administrate software distribution environment including SCCM and eventually upgrading to Microsoft InTune.

Monitor and maintain the infrastructure used for BMC BladeLogic Client Automation and Microsoft System Center Configuration Manager (SCCM) deployments.Generate customized web-based reporting on software distributions and workstation hardware using SQL.Use BMC BladeLogic Client Automation and SCCM to deploy security patches and application updates to client workstations and servers.Troubleshoot and provide support for software distribution issues.

Create web-based reports on software deployments.Integrate the Marimba suite of software onto client workstations for software distribution.Package software updates for distribution using Marimba.

Create and maintain a web-based change management system from user front-end to database back-end.Design, implement, and maintain websites for multiple departments.Maintain web servers in both hardware and software.Image Administration: create and maintain workstation images using Symantec Ghost Solution Suite.

Manage team priorities and report status to departmental managers.Test functionality of software and its integration with other software packages.Create and maintain the departmental website - a storage area for documentation and group information.Train new QA personnel.Create documentation on best practices and procedures.Write test plans for application testing.

Support the use of software applications and troubleshoot problem issues.Upgrade and maintain Application Support's workstations.Train new Application Support employees.Conduct problem resolution training classes.