Performed Analysis and interpretation of customer healthcare utilization, identified potential areas for cost improvements and provided potential solutions. Performed statistical analyses to determine effectiveness of existing clinical programs. Provided statistical expertise on national trends. Provided monthly regular and ad hoc reporting, analysis, and consultation to internal and external audiences.• Mined medical and pharmacy data across multiple systems.• Analyzed data to identify trends and opportunities in geographical and population segments.• Conducted face-to-face customer consultations using dynamic presentation skills to navigate through difficult conversations.• Provided expertise of medical conditions when a Medical Director was unable to attend.

Data Mining, Analysis and interpretation of customer healthcare data. Identify areas for cost improvements and present potential solutions. Create customer-facing presentation and conduct consultation. Provide monthly reporting to internal and external audiences. Ad Hoc reporting, analysis and consultation.• • Eleven rewards and recognitions for outstanding consulting and dynamic presentation skills throughout 2019.• Mined medical and pharmacy data across multiple systems.• Analyzed data to identify trends and opportunities in geographical and population segments.• Conducted face-to-face customer consultations using dynamic presentation skills to navigate through difficult conversations.• Provided expertise of medical conditions when a Medical Director was unable to attend.

Single point of contact for Major Account customers. Mentor and develop employees through coaching and training. Conduct health plan leadership meetings. Create and conduct training sessions. Provided guidance and expertise through difficult situations.• MVP Award for mentoring and employee improvement.• Created and conducted team trainings for over 250 employees.• Mentored international and domestic team members and coached to next level of employment.

Conduct implementation meetings for Key Account customers. Drive implementation process for new and renewing key account customers. Managed timelines and functional areas throughout the implementation process.• MVP award for outstanding customer service.• Drove implementation process ensuring customer satisfaction and activation prior to the effective date with a 98 percent success rate.

Implementation Manager for new small business customers. Team Training. Tracking database design, development and deployment. • Revised tracking system and reporting of my own design.• Acted as informal team leader and expert resource.

Operations and reporting system rollout. Create and conduct team systems training. Data integrity across system platforms. System analysis and process flow integration.• Designed, developed and deployed tracking system linking five departments.• Created processes and tracking methodology to improve implementation efficiency by 24 percent.

Directed staff of 14 employees in areas including implementation, data entry, broker bonus calculation and quoting. Created processes and procedures, improved process flow, problem solving. Team building, mentoring, coaching.