Mark Boateng Email and Phone Number

• Recruited, hired, taught, and mentored a team of over 20 staff members in customer service, school and classroom ethics, and lesson note preparation. In addition, provided instruction on how to enter and update student grades using the school management system software.• Maintained the school's operational integrity by ensuring compliance with relevant laws and regulations.• Managed and evaluated accounts, budgets, logistics, events, and meetings to ensure successful management and resource allocation.• Developed and implemented school security measures, including video surveillance via Closed-Circuit Television (CCTV).• Implemented measures aimed at improving the school and education quality, such as building renovations, establishing new student guidelines, introducing new subjects, conducting sporting events, and coordinating artistic endeavours.• Conducted employee performance evaluations and appraisals

• Utilize the OBS system to capture and process new client data.• Receive and activate client biometric cards, as well as distribute them using the OBS system.• Assist clients in accessing the biometric terminal for authentication purposes.• Scan, upload, verify, and submit client information using the OBS system.• Aid in updating client personnel details, including changes in name, address, contact information, beneficiaries, and financials.• Designed an Excel database and established an organizational structure to facilitate the efficient identification of biometric cards.

• Perform data updates for employees' information in the database utilizing Microsoft Excel.• Generate and provide employees' pay slips upon request.• Maintain accurate records of employee information and ensure timely updates.• Prepare memos related to HR matters.

• Receive and deliver parcels. Use data analytics to identify trends in parcel volume and delivery times. Develop strategies to improve efficiency and customer satisfaction.• Weigh parcels and issue receipts. Use data analytics to identify errors in weight and pricing. Develop procedures to prevent errors and improve accuracy.• Sort parcels and letters. Use data analytics to identify patterns in parcel and letter volume. Develop procedures to improve efficiency and accuracy.• Keep records of parcels and packages. Use data analytics to track parcel and package movement. Develop reports to identify trends and patterns.• Call customers to come for their parcels and packages. Use data analytics to identify customers who have not picked up their parcels or packages. Develop strategies to improve customer satisfaction.• Assist customers with details for sending and receiving parcels and packages. Use data analytics to identify customer needs. Develop training programs to improve customer service.

• Collaborating with the accountant to effectively manage school finances.• Processing payment on behalf of the school.• Depositing funds into a bank account.• Issuing receipt for fees paid.• Sending timely reminders to parents about their outstanding fees can help ensure that the school has the necessary resources to provide the best education for their children.Sending out reminders to parents for arrears of fees.