RESPONSIBILITIES• Management of divisional facilities maintenance services• Direct the delivery of complete facilities maintenance service within budget, meeting all contracted KPI’s.• Effectively lead and manage their assigned field-based workforce to deliver outstanding service outcomes to stores• Monitor the performance/relationship and budgets of within assigned division.• Prepare and present the monthly status pack reporting• Meet regularly with the partner’s senior management, communicating all on-going maintenance activities, and providing updates as applicable.• Actively work with the Help Desk to deliver best service outcomes via divisional teams and vendors.• Develop and enforce best practices to ensure operational efficiency.• Monitor and report on key performance indictor (KPI) areas regularly including:• Repair Time• Response time• First Fix• Perception Reports• PPM Completion• Budgetary control and tacking of revenue parts and subcontractor spend• Ensure all operational areas operate within a safe workplace and adhere to company health and safety policies and procedures as well as meeting stated aims and KPI’s.• Provide guidance to team members and monitor their performance, discipline, and attendance on regular basis.• Identify resources, assign workloads, and manage schedules to ensure timely deliveries.• Oversee staffing adjustments to obtain maximum productivity.• Manage the service delivery of technical trade services involving Retail Store Technicians (electrical, security systems, food machinery, lighting etc.) and RHVAC Technicians (refrigeration plant, equipment and systems, air conditioning and heating systems)• Implement and rollout corrective action plans through direct teams and vendors to address instances of poor service• Meet regularly with senior management to determiner on-going requirements.

• OPERATIONS• Direct, supervise and contribute personal experience and technical assistance to site managers to ensure compliance with our contract commitments and quality standards in service delivery.. Oversee multiple sites in multiple locations such as Boston, Birmingham, Providence,DCA, Detroit, Manchester and Atlanta. • Ensure that site managers apply work methods and comply with technical, administrative and budget standards in contract management.• Conduct periodic quality control inspections and ensure that recommendations are implemented.• Ensure correct use of IT tools (SAP, Maximo, Planon, DayForce, SuccessFactor, etc.).• Coordinate with the company’s other departments the activities required to meet contract commitments.• Assist site managers with project initiation, development and execution.• Participate in preparation of calls for tenders and selection of subcontractors in cooperation with other sections.• Perform any related duties required by the duties of the position or requested by the immediate superior.FINANCIAL AND ADMINISTRATIVE OPERATIONS • Ensure preparation, validation and compliance with operating and capital budgets for sites under management and ensure contract viability. • Inform Vice-President, Operations of any budget variances and initiate corrective actions if necessary.• Ensure compliance with company policies, rules and procedures.• Assist sites in cooperation with head office and be proactive in reducing administrative errors at source.COMMERCIAL OPERATIONS • Take part in periodic meetings with clients, maintain good client relations and assist with resolution of problematic situations and/or conflicts in management.• In cooperation with site managers, ensure commercial management of existing assigned contracts: prepare amendments, new contract proposals and service proposals.• Represent the company and collaborate with business development team in various requests for proposal.

• Manage all aspects of the operations including billing, inventory management, hiring, safety, security, P and L reports, sales, customer relations, and all FAA regulations.• Develop both strategic and tactical plans that create a safety conscious environment that results in employee safety and well being. • Managed and plan station costs in operating plan.• Ability to make quick decisions that affect the operation.• Ability to identify, evaluate and refine functional results to improve the customer experience.• Operation consists of 800 employees with 2 GMs. 5 Operations Managers, 25 Shift Managers and administrative staff of 6.

• Responsible for 500 employees and a 5 year 100 million dollar contract for the City of Chicago and the ORD airport.• Direct all custodian and window washers at the ORD airport.• Contract negotiations.• Equipment oversight. • Responsible for all contractor and subcontractor work.• Responsible for maintaining effective client relations.• Make sure that all MBE/WBE requirements are made within the contract.• Ensure the ORD airport is supplied for a 24 hour/ 7 day a week operation of all materials such as paper towels, toilet tissue, soap etc…• Handling of all customer complaints in a professional manner.• Train and develop leaders for the organization• Be a liaison for the City of Chicago and the contractors/subcontractors• Responsible for the overall appearance of the biggest and busiest airport in the world ORD.

Regional Director over Hawaii - Providing cleaning service for airlines such as Delta, United, Allegiant Air and Alaska Airlines also we do security services for Japan Airlines. We also do housekeeping for Hilton and Hyatt hotels. We also contract out services to the Honolulu Convention Center and various stores at HNL International airport. I currently have over 300 employees in Hawaii.

• Managed ramp service and cleaning contract for US Airways.• Responsible for four direct reports and 17 agents. • Manage all aspects of the operations including billing, inventory management, hiring, safety, security, P and L reports, sales, customer relations, and all FAA regulations. • Develop both strategic and tactical plans that create a safety conscious environment that results in employee safety and well being. Managed and plan station costs in operating plan. Ability to make quick, prudent decisions. Ability to identify, evaluate and refine functional results to improve the customer experience.

• Responsible for International wheelchair, widget point and wheelchair recovery operations.• The contract with Delta Air Lines consists of over 120 International flights daily with over 60,000 customers a day. • Responsible for both Domestic and International daily cabin service operation for Delta Air Lines servicing over 1100 flights daily.• Responsible for 12 direct reports and 400 employees.

Responsible for four direct reports and 60 agents, with a budget of 4 million dollars per year. Oversee all aspects of the operations including all billing, inventory management, hiring, safety, security, P and L reports, sales, customer relations, and all FAA regulations. Also, collected revenue from a 3 unit operation which included one from a 5000 square foot cargo facility that took in over 2 million in revenue a year, one unit was the ticketing sales area for passenger where all outbound passenger revenue was collected exceeding 7 million in revenue a year, and last unit was the contracted outsourcing from other airlines for de icing and ground work with a yearly revenue of 100 thousand dollars.