As Head of Customer Success, I am responsible for the overall customer experience and achievement of customer business goals. I work to ensure our teammates, partners, and project stakeholders are aligned and engaged in making every customer experience productive and positive. I work with an expert team of technologists at LogistiVIEW to make People, Automation, and Digital Systems work better together.

In Sep 2014, I successfully laid the foundation of the company. I formulated, planned, and led a team of 12 direct/indirect reports to manage sales, marketing, operations, human resources, and accounting functions.Noteworthy Accomplishments:• Grew the company from zero to $750K in revenue within the span of three years. • Expanded our service area to three geographic locations, with over $1.3M in combined revenue by transitioning the company to independent management and supporting M&A of existing IT businesses.

As a Director of Sales and Marketing, I lead, train, coach, and inspire a team of 50 members to deliver next-level results for the organization in challenging and highly competitive markets. One of my key responsibilities was to steer global sales and marketing initiatives by developing and executing effective policies and plans. I delivered consultation to senior leadership for proactively managing business risks. I provided an overview of business processes and internal controls to senior management by generating and providing comprehensive reports. Noteworthy Accomplishments:• Improved sales visibility and management reporting by spearheading the end-to-end deployment of new Dynamics 365, Power BI and Teams.• Achieved 15% increase in win rate by implementing a new solution sales process with new customer relationship management (CRM) toolset in six months.• Generated record-breaking aftermarket sales by introducing new service offerings, including operational analytics, services, and remote professional services.• Reduced cost per sales cycle by identifying and resolving issues related to the entire sales process.• Negotiated and closed a $100M contract with a customer in Russia and a partner in Austria via MS Teams during COVID• Proud Architect of the Midrex data analytics platform, Midrex Connect which enabled the collection and analysis of operating plant data resulting in significant operational savings for our customers.• Grew organizational services during adverse market conditions; started from zero to the acquisition of seven plants under management support services.

Throughout my job tenure, I gained in-depth knowledge of international business, sales, marketing, and technology, especially within the Middle East, India, China, Japan, and Europe. I was responsible for managing the entire sales lifecycle from initial planning to successful execution. I played an anchor role in the strategic planning, specification creation, pricing, and contract negotiations for industrial projects with a budgeted value ranging between $50 to $200M.Noteworthy Accomplishments:• Spearheaded the sales cycle to sell a Midrex Direct Reduction plant to Voestalpine Texas, LLC

Manages voice and data communications for an Aviation Task Force forward deployed to combat. Planning, resourcing, and overseeing installation of wired, wireless, and fiber optic network resources. Managing data storage, user accounts, and over 300 network devices.

Publish communications directives and plans, provide signal input into planning of division exercises / activities, coordinate with other staff and agencies for communications support requirements.

Platoon leader of a Joint Network Node platoon. Providing a Brigade Headquarters with voice and data communications via satellite and microwave systems in combat.

Responsible for voice and data communications capabilities throughout the Battalion.