Mark Boland Email & Phone Number

Ireland

Sligo, County Sligo, Ireland

Engaging with stakeholders in Acute Hospital settings and Community Health Organisations across the Saolta Group encompassing Galway, Mayo, Roscommon, Sligo, Leitrim/West Cavan, Monaghan & Donegal. Driving & implementing the benefits of e-health to deliver care to service users in an accessible environment. Interpreting and understanding Health Care Professionals needs, care pathways and patient requirements to maximise the benefits of our patient management systems to deliver a patient centric solution.

Sligo University Hospital

County Sligo, Ireland

Working with healthcare professionals across multi disciplines including clinical and administrative to support and enhance patient experience through leveraging developments/enhancements in Information Technology.

Sligo

I am experienced financial professional with over 20 years experience in various financial services roles. I was appointed to my current role with Acorn Life who are a 100% Irish owned life assurance company offering protection, pensions, savings and investment products designed for the Irish public. Our success is based on the superior performance of our managed funds and on delivering excellent customer service at all times. We also have a general insurance arm through Acorn Insurance and offer a Mortgage Broker service.I am responsible for a team of advisors across the North West with involvement in:- hiring- training in systems and product knowledge - business development and mentoring - compliance and adherence to professional standards. mobile: 087 6183392.

Aib, Connacht House, Markievicz Rd, Sligo

Project in conjunction with the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010. Based in Sligo covering the North West & Mid West Region. Supporting branches in fulfilling their requirements under the Criminal Justice Act 2010. Compiling & interpreting MIS & distribution to target audience. Interpreting trends and outputs, over coming barriers to achieve a successful conclusion of project requirements. Managing a team across a number of geographical locations.

-Branch Manager of Retail Banking for the EBS Regional office in Sligo. -Responsible for management of the branch to drive sales and process performance.-Developed new business opportunities externally in the region. -Operated in a dynamic team environment with continuous change.-Strong attention to detail, delivering long term customer service / value and delivering strong sustainable relationships.-Coached and developed an effective dynamic team to deliver on key performance indicators. -Strong ability to implement change, to deliver improved performance through consultation & participation with an ability to make decisions that deliver a positive experience for all stakeholders.-Regularly exceeded sales targets across a range of products while maintaining strict adherence to processes.-Recognized by customers as someone who built exceptionally strong relationships and delivered exceptional customer service.

Tallaght, Dublin

-Responsible for:* staff coaching and development.* day to day management of the outlet.* business development internally & externally.* customer satisfaction.* sales and compliance.* developing and implementation of new processes to improve efficiency within the outlet and to improve both the employee and customer experience. - Was a key member of a number of focus/pilot groups to help deliver better propositions for the organisation and its customers.- Grew sales and retained business through building on a consistent customer centric approach individually and as part of the overall outlet team.-Developed a number of 'new' approaches in the outlet which were then taken on and delivered across the network delivering organisational efficiency and enhancing customer satisfaction.

Prince2 Foundation, Project Management, Passed

Diploma, Retirement Planning Advice

Qfa, Financial Services Exams

Qualified Financial Advisor.

Fundamentals Of Senior Management

Part of my study while undertaking an MBA.

Honours, Business And Marketing

Attained Batchelor of Business. Developed customer focus and sales/marketing.

Business Cert

Education record

Education record

Change Management, Efqm Qualified Assessor.

WHAT EFQM DOES Training leaders & managers to use the Model to drive improvement in their own organisations and spot what's really making.