As Senior Service Engineer – reporting to Operations Manager:• Grew Customer Service departmental sales turnover by 30% year on year• Implemented and grew in-house calibration and repair service• Effectively manage a team of engineers to carry out installations, PPM, calibration of equipment and reactive breakdown cover – UK and worldwide• Coach and mentor team members through regular 1-2-1 meetings and monitor performance and development targets• Provide high-level technical support to distributors, equipment end users and internal Sales staff• Actively support NPI with bespoke testing programs and creation of technical manuals• Introduced face-to-face and remote training programs for distributors and end users • Creation and maintenance of training media• Resolution of warranty claims including identification and provision of spare parts, monitoring caseload and costs, ownership and resolution of escalations• Implementing and maintaining departmental KPIs and Targets To Improve, creating Action Plans to improve where necessary • Use of business tools to solve problems (Kaizen, Problem Solving Process, Value Stream Mapping, Root Cause Analysis)As Technical Manager – reporting to Head of Laboratory:• Creation and maintenance of processes and documentation to support the company’s status as an accredited UKAS laboratory• Monitor relevant test standards for updates, carry out gap analysis and update or implement processes as necessary• Plan, manage and carry out yearly audits with UKAS representatives• Training of relevant staff in Laboratory/Quality Management Systems

Measurement Technology & Test provide fluid flow measurement and control solutions for development and production systems.• Installation, commissioning and training for FIE development equipment• Calibration of fuel injection test benches

Litre Meter produce bespoke high-pressure flow measurement devices for the petrochemical industry.• Responsible for the management of a small team of engineers• Reduced wastage and improved efficiency of stock counts by devising and implementing stores/stock control, part coding and manufacturing systems • Increased efficiency by implementing short to medium term production planning, material and resource planning and manufacturing schedules• Wrote and implemented work instructions, Standard Operating Procedures and manufacturing processes for batch production and repair/rework procedures reducing downtime and increasing work flow• Reviewed customer orders and created project documentation, Works Orders and schedules• Co-ordinated inter-departmental works, project updates and reviews• Ensured full compliance with various accreditations and quality systems including ISO9001/14001 and PED• Liaison with suppliers to procure raw material and components to exacting specifications from complex engineering models and drawings• Implemented lean manufacturing systems/5S methods• Provided technical support to customers, distributors and end users• Preparation and calibration of flow meters and instrumentation where required