Senior Manager, Engineering
Waterloo, Ontario
As the Senior Engineering Manager, I am proactive in ensuring customer facing software releases are delivered on time using Agile methodology and that my team produces high-quality deliverables. I prioritize customer issues and ensure timely resolution; additionally, I review and analyze requirements for new features. Moreover, I serve as a mentor to teammates, encouraging personal and professional growth.My accomplishments in this role include:• Resource Management: Interviewing and hiring new Development and QA Engineers. Allocating resources according to project and business needs.• Operations Management: Spearheaded 5+ teams/25 engineers including Software QA, Software Development and Customer Escalations Development; provided resource planning and budget management services in addition to operational oversight. • Project & Product Management: Integral participant in cross-functional planning of projects for companies of all sizes (large international to small local), including software and hardware deliverables, applications and programs; delivered recommendations for solutions and improvement. Worked closely with Product Management to build new features and provide input on company direction.